1/5 Pedro O. 5 months ago on Google
I
had
an
incredibly
disheartening
experience
at
this
venue,
making
it
one
of
the
worst
event
experiences
of
my
life.
I
strongly
advise
against
choosing
this
place,
as
I
certainly
won't
be
returning.
The
day
started
on
a
positive
note,
a
beautiful
Saturday
for
a
kids'
party
that
we
had
booked
from
11
am
to
11
pm.
We
brought
our
own
food
and
decorations,
only
relying
on
the
bar
for
drinks.
Unfortunately,
things
took
a
turn
for
the
worse
when
a
staff
member
began
taking
food
and
candies
meant
for
the
kids
without
permission.
Despite
our
requests
to
stop,
the
behavior
persisted,
prompting
us
to
escalate
the
issue
to
the
manager.
Around
8
pm,
the
manager
instructed
the
staff
to
start
vacuuming
the
room,
disrupting
our
ongoing
celebration.
Politely,
I
requested
that
they
pause
the
cleaning,
reminding
them
that
we
had
the
space
booked
until
11
pm
and
were
yet
to
open
the
birthday
presents.
To
my
surprise,
the
manager
responded
aggressively,
and
matters
escalated
further
when
we
retreated
to
the
kitchen
for
a
private
discussion.
Once
inside
the
kitchen,
the
manager
abruptly
closed
the
doors,
becoming
physically
threatening.
Fearful
for
my
safety,
I
found
myself
alone
in
a
kitchen
without
cameras,
surrounded
by
three
staff
members
and
kitchen
knives.
Fortunately,
my
wife
intervened
and
opened
the
door,
allowing
me
to
escape
the
potentially
dangerous
situation.
Following
this
alarming
incident,
the
manager
abruptly
declared
the
party
over,
plunging
the
room
into
darkness.
This
created
a
hazardous
situation
for
the
children,
who
panicked
in
response
to
the
manager's
aggressive
behavior.
Sadly,
my
little
one
went
home
in
tears.
This
entire
experience
was
distressing
for
all
of
us,
but
the
lasting
impact
on
the
children,
traumatized
by
the
manager's
actions,
is
the
most
heartbreaking
aspect
of
all.
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