I would avoid this place 100 % ... Many things to mourn about.... To start with --- Hotel reception no one at the desk and self check in machine does not work. One couple of staff for the reception, bar, restaurant and everything. With difficulties managed check in - Room was good size and clean but air conditioning does not work. Again back to reception to find someone to mourn about. They said can't do anything. They will report tomorrow but how will that solve my problem. Finally was given a electric warmer with which managed the night. Breakfast - No buffet available. Need to order and wait till served in the morning which is not great idea for a business hotel. Checkout - Again no one to tell about my stay have to leave disappointed. I am not sure how they will know the problems with out having a contact with the guests. Last but not the least is the parking next door in multistory in not great as well.

Terrible experience. We have stayed in this hotel on a number of occasions previously and found it perfectly acceptable in everyway. However, this latest stay was filled with problems - no heating: eventually resolved by moving rooms. One towel in new room; no additional towels provided for hours despite repeated requests. No way of contacting reception without physically going downstairs, only to find it unattended. Room NOT cleaned, bins not emptied, dirty cups not replaced, bed not made etc. Clearly the hotel is understaffed and cannot provide the basics required of a hotel.

Very disappointing. Young staff member in thw afternoon wasn't very welcoming and had an attitude problem. No soap in toilets, no hand sanitiser or the front desk ( even though we are STILL in a pandemic. ) Evening meal was awful. Everything we wanted was out of stock. The chicken breast burger was over cooked and like rubber, as was the steak. Rooms were lovely and clean though,and the breakfast staff were lovely and helpful.

Stayed there at start and end of a camping holiday. First time here as the camp has moved from Wales. As such this was being compared to an old friend. It passed with flying colours. Very comfortable room and very nice food. While most of the food is not hand made on the premises it was still well presented and very tasty. Room very comfortable and spotlessly clean. The staff where the real stars of the show however, so helpful and friendly. Many reviews say "helpful and friendly", these folk took it to a new high. Thank you.

Staff and Management are amazing, but unfortunately they are fighting a loosing battle. I feel sorry for them not having correct backing from Premier Inn. Rooms need attention very neglected, bathroom vent missing, old over used stained mattresses, marks over the walls. Aircon not working, no bottled water in the restaurant, no coke on 2 nights, no gammon on 1 night, no chicken on 1 night, tiniest of portions all of which was poorly cooked, and some nights cold. Very poor choice of beers. Regular homeless man allowed into restaurant to ask customers for money that he buys a pint of beer with at the bar then goes. Never would I stay here again. Plus, no onsite parking, multi storey 2min walk away, but coins only payment, or App based.

Really disappointing experience in May 2021. We were sold an "all you can eat" breakfast, but you had to order each item and then wait for it. We were waiting over 45 minutes (with no drinks) for a simple order and some of it never came at all. In addition, the whole experience was really chaotic - the staff didn't seem to know what was going on; I saw another guest told repeatedly that his order was "just coming", but then it turned out they had actually lost the check and he had to order again. I know that covid has led to staff shortages and extra work, but premier inn knew about these issues when they sold us the breakfast - they should have reduced their capacity rather than subjecting their customers and staff to such a chaotic experience. Also, there was no offer of any compensation or even a refund - nothing on the day, and just a boilerplate response from customer service.

Our room was huge! Clean, comfy beds what more can you ask for. Excellent service from the staff especially a young man called Michael who had a smile on his face from the beginning to the end of our stay. Considering the location the hotel was quiet and we had a good night's sleep.

Good bits: room clean, spacious and air conditioned. Breakfast very good. Not so good bits: self check in: this is an excuse to not need anyone greeting customers. Wouldn’t be as bad if the check in terminal was easy and intuitive to use. It wasn’t. Spent several minutes entering all our guest details online when I made the original booking. Did not expect to have to go through it all again when I got to the hotel. Surely the booking reference would suffice? Apparently not. Gave it up as a bad job when a manner of staff thankfully arrived. Turns out the process wasn’t much better. Sadly, the young lad came across as bored and disinterested as he then proceeded to question us chapter and verse again about the guest details, despite us having the reference number. This has never been an issue at any other of the Hotels in the chain. As mentioned elsewhere in reviews, some of the staff are in dire need of customer service training and this experience rather dulled the whole procedure which is usually friendly and cheerful. One of our group is elderly and walks with a walking frame, our Mr Cheerful put us on the top floor, pretty much as far away from the lift as it’s possible to get before being outside, and by the time we realised, we weren’t going to stock up on travel supplies to make the journey back to reception to ask for a change of room. Particularly when the prospect of dealing with Mr Friendly there when we arrived was a very real concern. We would have phoned down in any other hotel, but there are no phones in the rooms either - I suspect another opportunity to not interact with the guests any more than absolutely necessary. For a city centre hotel we expected a flagship place, but because of poor service it coloured the whole stay. The breakfast staff were different again - friendly and helpful - please get them to educate the check-in gang at least!

Booked in for the start of a training course, this hotel was convenient, comfortable and the food surprisingly good. The room had all facilities needed and the staff went out of their way to assist with any queries. Other attendees did complain of their rooms being hot although I found mine quite comfortable. The foyer area of the Earlsdon Park building needs some maintenance but I don't think this is part of the hotel itself.

The hotel is pretty average Premier Inn and it was quite short of staff during my stay, but the building is beautiful. If you stay here, take the stairs rather than the lift and explore the amazing Art Deco style stairs, windows etc.

Service was awful, staff attitude was awful, food wasn't the best either for evening meals or breakfast. Best thing about it was the walk back the car to leave. Only 3 members of staff on shift covering restaurant (coukdnt get a table for evening meal, luckily we knew somebody finishing their meal and sat on the table with them), bar (service was poor, akways a 10-15min wait to be served) and check-in desk.

Spacious room but thats about it. Bed was broken and shower was cold. Constant banging and loud noises from the adjacent room meant no sleep just added to the bad experience. Pointless complaining left a day early due to the horrible experience tried to complain but waiting for a member of staff was a joke! Location is okay but due to roadworks a detour was needed. Carpark is close costing around £3 a night. All in all we will not be using this hotel chain again.

Stayed for 2 nights. Staff very friendly and extra helpful. They went out of the way to be helpful. Breakfast was good. Staff cooked food separately for some members of my family as the are coeliac. Rooms were very clean. The only downfall was that the menu did not have an option for coeliac who are also vegetarian. So food had to be ordered off the side foods, which worked out to cost a lot more.

5 minute walk to the city centre (allow 10 minutes as currently major road works). Staff were very helpful. Friday night meal (6pm to 8.30pm for a simple 2 course meal!!) and Saturday morning breakfast was also a struggle for them as so many customers. By contrast the Thursday meal and breakfast were timely, the actual food was good on both days. The rooms were comfortable and extra tea and milk available in reception. Staff were 10/10, just needed more of them to cover peak times.

Staff were amazingly helpful and friendly. They managed to juggle many different roles effectively, despite the fact that they seemed to be few in number. Very comfortable stay.

This Premier Inn is in a fantastic 30's Art Deco style building, very close to Coventry City Centre and with loads of space. The rooms are ample sized and perfectly fine, showers have good fixtures with hot instant water. The bar and restaurant has great options (including gluten free) and the service was excellent! I would definitely recommend.

This an older building converted to a hotel so the main facade looks old. However the rooms are suitable size and clean and comfortable. The reception staff were very helpful.

My worst hotel experience ever was this one. On April 23, I was given a room that I had reserved for two weeks. I had a reservation through May 6. I had to leave the room for a few days while I was there. When I returned , found a different family occupying my room! I waited at the reception for approximately an hour to get all of my things back.

We popped in for breakfast 5 minutes before breakfast was finishing, but still received a warm welcome. The service was really friendly and efficient, and the breakfast was excellent quality, and a good size. The staff all wished us a good day on the way out. Definitely worth a visit for breakfast if you are in the area.

Rooms are clean but basic and worn around the edge's. The staff were fantastic and very helpful. Food is as you would expect. Overall, would I stay there again? Yes definitely.

Another great premier inn. Room was clean and well maintained. Bed as I've come to expect very comfortable. Breakfast good value for money. Would I stay again? Yes.

Its a Premiere Inn! Spacious rooms, great bed and power shower. Fast check in and checkout. No maid service unless you ask and a limited supply of consumables although you can top them up at reception. These little things help keep the room rate down so I can live with it. The building is a converted college in an, let's say, uninteresting area. The building is quite interesting and part of it looks to be still used as a college and possibly a theatre. If I'd been staying longer i would have asked about its history. There's only 1 pub with decent beer nearby. Head right to the Aardvark. Lots of takeaways nearby.

Great experience, I was at the hotel with my husband and my kids for almost 3 weeks. Great location, big and clean rooms, but most importantly great staff and service. Just wanted to say a big thank you to Harshit and Alex for always going the extra mile. All other staff including the morning ladies and gentleman were amazing. Thank you Harshit for always being very kind and talking to my little daughter every time she was around. You became her big friend. Overall great hotel and very good food.

I went in to have breakfast with friends on a Saturday . So many staff members around busy doing nothing. The chef behind the food counter was the only one with a greeting of "good morning". I have asked for vegetarian sausages, took 20 minutes to arrive. Not enough breakfast for the residents. Self service hot plate area always lack of something. Juice jugs were enormous if one is a child or elderly. Very disorganised. Would not recommend.

We regularly stay at premier inns when we go places... this one was the cleanest one all round. The bedrooms were dust and cobweb corner free. And there was no hassle for an extra duvet for the travel cot to soften it up for the baby. The dining area the woman served us was very chirpy for 8am which was great when being up so early. Only down side was the parking. Although it's situated well next door... with 3 small children and luggage it was a distance compared to other premier inns as well as I recommend you save cash on you as it a cash only machine and the app option. Can't pay by card or apple pay etc.

Larger than average room. Very clean. Bar shut quite early though. Multi storey car park very reasonable for overnight parking

Staff were incredible and made me feel safe whilst travelling alone for work. Food was very limited due to deliveries . Housekeeping was non existence , my room was not cleaned , nor bedding or towels changed. I would need to go to reception every day for tea and Milks as these were never replenished.

The hotel is in a good location for the city centre and ask the staff were excellent. A couple of minor issues with the room, but all sorted quickly without any did or trouble. Breakfast staff maintained an excellent service (and their smiles) despite the whole hotel descending for breakfast at the same time. Nothing seemed too much trouble despite everyone asking a lot of them.

Nice clean room. Friendly and polite staff. Unfortunately you couldn't open the windows.. There was no air con. Couldn't turn down the heating. Not a good sleep due to it being so hot as a result of not being able to turn the heat down.

Everything a premier Inn should be. Standard rooms, clean and tidy. Bar actually much better than most. Good area, and very convenient for the Albany Theatre, right next door!

Staff (some) friendly enough, but heating didn't work, bed was uncomfortable and had to be moved to another room. Hotel is getting tatty, but according to staff lease on the building expires in two years, hence no money spent. Broken window could be a danger to a child, reported. Disappointed as the city centre premier inn is lovely.

Convenient to theatre. Good service checking in and for evening meals. Lovely breakfast. Comfy, spacious rooms. Overall good value and handy reasonably priced parking. Will use again.

The Staff are Amazing. I have stayed many tes and the are like on happy famo. Makes all the difference. Great night's sleep, great breakfast and bar Food very good restaurant chairs wrong.

Unfortunately had a very bad experience at Premier Inn Earlsdon today. My mother in law booked a table over the phone for breakfast seating 18 of us… celebrating her 65th birthday. We arrived at the venue to be told our booking wasn’t in their system. The staff very much seemed unfazed by the situation. Saying they could seat us, but all at separate tables. (Got told on the phone during booking, we would be seated together) We asked if we could have a section just outside of the breakfast area to allow us to sit together, but were left to arrange the tables and chairs ourselves. Unfortunately during breakfast buffet, we had to request and wait for basic items to be added. (Didn’t seem to be regularly checked) Once we had finished our breakfast, there was no attempt to take plates away. We had to pile plates up ourselves and move to an end table to have space to comfortably have coffee afterwards. Giving two stars because overall the food was good. Service on the other hand was very very poor. Staff definitely need retraining on customer service. I wouldn’t recommend…

Great nights sleep, comfortable beds, hot shower, good location. Car park next door is chargeable but seemed pretty safe and easy to get to. Had to wait in line for a while to check in and extra staff would have helped improve that but on the whole I would recommend and would stay again.

Big rooms, good value but needs a bit of TLC. Room very warm, windows do not open and air doesn't seem to be effective. Unique building

A perfect location as it's walking distance from the City Centre. The car park is very close by & only £5 for the night. Checking out isn't until 12pm which is great, as there's no rushing after breakfast. The staff are exceptionally helpful. I loved that nothing was 'complicated' Had an evening bite to eat in the restaurant which was very tasty. Will definitely be coming back

Excellent, even though breakfast was short staffed they were super helpful and polite when faced with unhelpful guests- refunding them for ‘lack of food’ even though we witnessed them go to the hot buffet at least 4 times! Well done guys you dealt with it very professionally!

Wonderful large room and as always a comfortable bed. The walls were a little thin which I was concerned about when sleeping but I passed out and had a great night's sleep. Aircon worked fantastically too. My only issue was the parking associated with the hotel, the machine didn't accept cards and we had no coins, downloaded the app but it kept coming up with an error, luckily we were able to sort it when home.

Great location, rooms and the hotel are clean and well presented, lots of food options. Room…air conditioning wasn’t working, no rooms left to move - stifling, seriously unbearable. And from the morning queue at reception, seems it was common in our block. We use premier inn often so only deducting 1 star. These things happen!

Worst premierinn I have ever stayed in. Or rather the worst management. I had a problem which the website advises me the local management should resolve. No chance - simply not interested. Contact head office. They were not interested either. Local manager was unhelpful, in fact obstructive. Rest of the staff were great. However the attitude of the manager really ruined the visit

Great value by booking ahead. The room was great size, clean and tidy. Wasn't the warmest, even when heating controls adjusted and despite double glazing the outside, original, window had a broken pane you could see through. Parking right outside for about 10 cars, but not run by hotel and requires phone to use, as machine inoperative. Went to Albany Theatre, which is accessible through the hotel, perfect symbiosis. We have booked again in the near future for both. It is a 10-15 minute walk to the city centre, also plenty of nearby restaurants and drinking venues. Coventry Rugby Club is also a 5 minute walk. Final point: The hotel is a converted listed building as it was the City's Technical College since the 1930s, so a lot of art deco is still around and impressive 😀