We had a lovely big room with a great shower and the reception staff were very nice. However we found the restaurant experience lacking. We stayed on an all inclusive deal and there was a supplement for nearly everything on the offered menu (from £3.50 to £8.50 for the steak). There was only avegi option, burger or chicken without a supplement. There was no option of any vegetables to purchase with your meal, the waitress checked. Chicken chips and mushrooms is not a balanced meal in my opinion! Not a well thought out menu at all, I could do better. The kitchen is open and there were about 6 chefs milling around, but only 2 or 3 doing all the work. I even saw one of the chefs take chips off a plate that was being prepared by someone else and put them in his mouth! The waitresses were very good but the kitchen let's it down. Breakfast was tasty but again the kitchen were not keeping up with replenishing the buffet, hence our food was going cold while we waited for eggs to be fried and bread to toast! The chef was asked three times for more bread to be put out! Hilton the kitchen lets you down!

I came up for the Crufts weekend and had a bit of a fall outside. Broken leg and ankle…. A massive thank you to Shaun (night manager) and Wing (health and safety) for looking after me until the ambulance arrived and taking care of everything I could no longer do. Thank you for looking after my son and dog until my wife managed to get up to Coventry and thank you for helping us out with absolutely everything we needed. You guys went above and beyond. The hotel and food was amazing and my wife really enjoyed the swimming and health centre. Would definitely recommend and most definitely stay here again. Lee

Handy location to break a journey near the M6. Good sized room. Adequately clean, though a little worn. Very gloomy, with the only overhead lights by the door and in the bathroom, so relying on lamps. Comfortable bed. The shower held its temperature well, and had a reasonable strength. Nice towels. OK room temperature. Didn't try to change it, so can't speak about the cooling or heating effectiveness, other than to say it is very loud indeed on high and even on low speeds, the rumble reminds me of sleeping in the bowls of a ship. It is possible to switch it off all together, though, but this then leaves the sound of a distant rumble from the bathroom, that never ceases, plus the low level traffic noise. The person on the front desk was cheerful and pleasant, though she did insist on telling me every detail about breakfast despite my attempting to stop her twice and insisting that I did not want breakfast. The big letdown for the hotel is its stinginess and lack of amenities. I had a deluxe king room. The hilton's own app lists features that were not in existence, including cable TV, and details about the bathroom features, Peter Thomas Roth products, and complimentaryrefreshments. The only thing that seems to make it deluxe is the provision of 4 coffee pods. There was only terrestrial TV, no bathrobe, no fridge, nothing special about the room at all. In fairness, I only chose to upgrade because all the regular rooms available had adjoining doors, which I dislike, and it did fulfil this requirement. It also did have plenty of well positioned power points, which I appreciate. There were the usual tiny bottles of toiletries, which I generally like, but they had only provided 1 bottle of each. I mainly travel alone, but usually get 2 bottles of each, which works for me because I have long hair and find the single shampoos and conditioners inadequate. Not here though. Just the one of each. Luckily, I brought my own. Making you pay £6 for parking at a hotel that seems only practicabaly reachable by car, and which charges £138 per night at discounted rates also seems overly penny pinching. The biggest disappointment is the gym, which is not open at night or in the early morning. I had intended to be there now, but can't be. Only open 06:00-22:00 weekdays and 07:00-21:00 weekends. I had expected the pool would not be accessible, but I had hoped to use the gym. In short, it does the job of providing a place for a night's sleep, and washing facilities, but nothing more.

Relax in a comfortable guest room with WiFi, an LCD TV, a coffeemaker, and 24-hour room service. A little fridge was one thing that was missing. I would have given them five stars if they had a refrigerator. They have an indoor pool as well as a sauna. The restaurant is quite good, as is the bar. The housekeeping and restaurant staffs are excellent.

Stayed here for a special evening with my partner. We took our gym stuff and swimwear to use the facilities, however the jacuzzi was way too full, it was like human soup, all wallowing away with not an inch of room. I hope they all knew each other as it looked awkward. The pool is very small, it looks so much bigger on the photos as does the gym which was cold and basic. First impressions when you go into the hotel, it's big, it looks expensive but the room was a huge let down. The bed was very low and creaked, it also killed my back. Every movement made the bed creak, the noise would wake us both throughout the night. There was cigarette ash on the outside of the window which, despite a breeze, it stayed firm. I'm wondering how long it had been there. 4 tea bags between 2 is a bit mean, as was one towel each. I'm glad I brought my own. Restaurant is very expensive. Overall I'm glad I went so I can give an honest review but I won't go back.

Our stay here was completely made by lovely Beverley. An absolute kind human, and you don’t get many people like her who went above and beyond to make us feel welcomed! Thank you so so much Beverley! We hope to see you when we visit again! One thing I will say is, they need a lot more gluten free options in all breakfast, lunch and dinner menus.

Stayed here for a few days for an event at the Rioch. Was a decent location, easy to get to and from the main roads and is in a quiet location. Could always get parked, even though there was a wedding or similar on when we were staying. Room itself was a little tired, but clean and comfortable with a coffee machine in which is a nice touch. The pool area wasn’t bad, didn’t use the gym but could see people who were. Didn’t eat here but the coffee was good and the staff were very friendly.

I stayed here last night with my daughter. I tell you what if it wasn't for the phenomenal lady on reception (Be) my review may be a little less great but she really did make the stay so much more enjoyable and easy . The reasons for not enjoying it , I've stayed at many Hilton's , this place has the worst beds ever. Rock solid and I like firm beds. My hips and back were in agony when I woke up. Also the Aircon in room we put on full on arrival as it was Baltic. The room tempt never increased a single degree in the 19 hours of stay . We set it to 28 and the room temp said 21 the entire time. So we were pretty cold , also bring slippers the marble floors in bathroom nice to look at but like Ice to walk on . Service was great , breakfast was great and facilities were clean and neat .

Checked in and the reception lady wasn’t the friendliest but was alright at the end. We did get two chocolate cookies which were the best thing I’ve ever eaten! And we did get an upgrade to a deluxe room so shouldn’t complain. The room was immaculate, bit old fashioned, but very very clean which is the most important. And the bed and pillows were amazing! Breakfast was bad. The croissants and juice were fine, the rest was awful. Been out too long and lots out as if expecting people, when no one around. Not what you expect from Hilton. Swimming pool was ok, nothing amazing but did the job. Steam room wasn’t that great but they rarely are in these hotels. All in all not a bad stay, just not great.

Terrible experience with overpriced rooms. I went there with my girlfriend (who told me it was lovely when she went with her ex ). Car parking wasn’t free and was charged £12 for 2 days, even though I paid £193 for 2 nights. Poor but no big deal. The bathroom wasn’t clean at all with Brown stains on the actual tub and on the sealant. If this was a 1 star hotel then I can’t argue, but for this place to be 4 stars is not only a joke but it’s conning the public. Their rating should be downgraded. Went to use the steam room and this didn’t on the Saturday. Swimming pool was boiling and the hot tub was luke warm. Usually it’s the other way round. Management decided to do something due to many complaints received on that day and everything was rectified on Sunday. Dirty towels weren’t collected. The only good things were the staff, who I found friendly, the breakfast and late night dinner. Pictures online didn’t match what I experienced.

Convenient for a work meet nice central location. Only had drinks teas and coffee all good, plenty of staff around. Plenty of space and ideal. Parking also good value at just £3

I had a great stay at the hotel. The room was clean and the staff were friendly and attentive. The breakfast was delicious. I only wish that they would include a complimentary bottle of water in the room. I also noticed that Hilton doesn’t include toothpaste in the bathroom however whenever I’ve forgotten mine, a simple call to reception has resolved this.

See other reviews for hotel… ample parking with a one way secure system. Beware say Mac may take you to a second entrance adjacent to main road this is not the main entrance be advised if driving larger vehicles you will need to enter off the roundabout to access main entrance

Ideal location for a business visit stopover. Close to M6 J2 but nice and quiet. Staff are typical Hilton friendly and the signature Double Tree cookie always goes down a treat on arrival

We arrived around 11:00 pm due to traffic, it was a bit disappointing to be honest. When we go to reception the person there she was not very helpful, we asked about breakfast time, she did not know how to tell us what time, she was more aware of her conversation with someone who was inside the office. The room was ok, clean, tidy, but no bottles of water as a gold member i expected a little more as i always visit a hilton, breakfast was good. The bed was uncomfortable and it was very noisy , But I would not really go back to this place.

This is a very respectable DT by Hilton. Check in colleague was very friendly and recognised my loyalty. The room was clean and the bed comfy. Perhaps a bit dated but still well maintained. Hilton always has super soft pillows, which I love. There’s plenty of parking and a big bar/restaurant area. Breakfast was nice too and had all the usual choice you would expect from Hilton. Would stay again.

Great hotel. on entering the hotel its light spacious and had a lovely smell. We got a free warm cookie, great with a cup of tea. Beverly on reception makes this hotel great. I have never had such a warm friendly welcome in a hotel ever (and stayed in a lot) she is a total asset to the hotel. It was my first stay in this hotel in the area and will not consider any others for future trips to the area. Breakfast was really nice and plenty choice. Didn’t eat any other meals this time but from the menu there looked plenty choice and decent prices. All of the staff I encountered were lovely, polite and helpful. The room was nice and spacious as well as the bathroom. Plenty teabags and milk, which you don’t always get, and a clean kettle. My only complaint was quite a creaky bed, however the mattress, and bedding was very comfortable. I never heard a single door bang throughout my stay and it was deadly quiet overnight, so got a good sleep. Massive TV in the room which was tuned in, as other hotels are often not. The bin in the room had a recycling compartment which is a really good idea as i had a few bottles etc. so nice to see. Sockets and usb either side of the bed, lots of lights, opening windows, a desk and a table in the room and mini toiletries which smell lovely. Lots of good things in this hotel, personally don’t think you can beat a doubletree.

Great hotel with nice reception area for drinks or to chill and people watch. Breakfast was good with plenty of variety. Big thank you to the duty Manager that made us and our four legged friend (pet dog) feel so welcome. Check in staff member forgot the cookies until mentioned. If anything could do with improving it would just be to maybe refurbish the rooms and pool area. There’s a Tesco Extra, Cinema, Bowling Alley and lots of fast food restaurants just across the road if not eating in the hotel restaurant. A great stay though and would highly recommend.

Wife & I had a lovely time at Double Tree Hilton Hotel, staff were polite & friendly 😀 we had evening meal & breakfast there. Breakfast was fantastic 😋 & loads to choose from, something for everyone. Just had a good time there Staff were great 👍 We would stay again Fantastic thanks 😊

Convenient place to stay when visiting Coventry. Located near to the motorway, but without the noise being a problem. The food is very good, well cooked and a decent range. Don't forget you'll pay hotel prices, but the quality is worth it. Bedrooms are well appointed. Staff friendly and helpful. The bonus at this Hilton, is that they have a health club with a 14m pool, gym and sauna. Free for guests.

Nice enough hotel for an overnight stay. Breakfast was lovely, but it's not included so you have to pay. The room was nice but our bed felt flat and a bit lumpy. And I think paying for parking is not fair. Reception staff and other staff are friendly enough.

Lovely and clean room, the size was big enough for me. The bed was comfortable to sleep in making me have a good night sleep. The location is not bad and it has ample parking. A bit confusing when exiting though. Enjoyed the drinks at the bar. Ordered an espresso martini (eneded up giving a friend, not a coffee person wonder why i got it in the 1st place) and the an old classic cocktail (preferred this) . Only thing is before ordering anything from the bar, you have to put in a credit of £50 under your room and then go to the bar to get what you want. At check out, they say you will receive the amount yet to be used. Its been 4 days now, still waiting to get back my balance.

Room clean tidy, except for chipped tiles around bath/shower. Room was a really good size large twin beds, very comfortable, would have preferred a firmer pillow but not available. Coffee machine in room was a bonus. I have a pod machine at home and although a different brand, still a decent culp of coffee. Pity the provided mug didn't fit easily under the nozzle! Food at the hotel was of a very high quality always fresh, always hot or cold as required. Breakfast was exceptional choice from buffet all usual favs. Plus meat free bacon, sausages, etc. Help yourself to all you could eat and coffee or alternatives brought to the tables! Waiting staff were absolutely superb and nothing was ever too much trouble!! Superb, friendly, accommodating, welcoming, staff. Who knew how to make you day!!

Beautiful hotel. Staff were very friendly and welcoming nothing was too much . Great leisure facilities. Ok location if using public transport would definitely go back . Rooms were spacious bed was comfy and quiet enough .

I've stayed here a few times and always very happy. It is perfect if you work in Ansty business park. It is not walkable from the station and it is right by a busy road and huge roundabout so you can't go walking outside. The best thing is the service, incredibly friendly and helpful people - better than many five star resorts! Rooms are comfy, dark and quiet Breakfast is very good with lots of options Dinner menu is good and service is usually fast There is a small gym with basic equipment and a pool with sauna (note men and women share)

Hadn’t stayed at any Double Tree before - I was extremely impressed by this one. For a motorway hotel it felt almost luxurious. Breakfast was EXCELLENT for all tastes. I like a big traditional buffet fry-up and was not disappointed. My wife made great use of DIY granola station and veggie fry-up options. It’s not a great “holiday” location but that’s not what it’s for. We travelled down from Yorkshire for a hospital appointment early the following morning and this hotel was in a perfect location for that sort of trip. I imagine perfect for business travel and conferences etc. It had a pool and a gym all included in a reasonable overnight rate, though I can’t speak to those as we didn’t have time to use them or even see them. Next time I need a short-stay motorway hotel I will definitely look for a Double Tree first rather than premier inn or others.

Stayed here whilst attending an exhibition locally. Check-in was nice, quick, and easy. The rooms are very dated and the bed wasn’t very comfortable. I had some lovely people having a domestic at 2am outside my room which kept me away. I used the facilities but couldn’t go for a swim as the pool was full, was snake to have a steam and sauna. The restaurant for was lovely but the breakfast was dry and bland. Checkout was fun as the lady didn’t listen to what I was telling her. Just said “aha” clearly wasn’t interested in how my stay was.

Had to make the same request at reception before it was actioned rather than forgotten about. The food was of a very low standard 3 out of our 4 meals couldn't be finished, and an insane amount of salt was added to 1 dish, so much so that it became the dominant taste.

A very nice hotel. Rooms very clean and well appointed and beds comfortable. There is a nice gym and small pool available to guests, although I did not use this facility during my stay. I have no complaints about food, although other guests had issues with meals having been left for perhaps too long under heat lamps. I would happily use this hotel again.

Clean and spacious business style hotel. King rooms were comfortable, very nice bedding. The breakfast is tasty, it's possible to make the ultimate breakfast bagel from the buffet. Fast and friendly service from everybody, although there was a lad behind the bar who maybe was having an off day. Or week. It didn't bother us but somebody else might not see the funny side. Very fast WiFi which didn't drop out once over the five days I was there. Impressive.

Loved this hotel! Lovely rooms, very clean, great beds and bathroom. We were upgraded for free. Super friendly helpful staff. Had a nice breakfast. Cannot recommend enough. Will certainly look to stay in this chain again.

Staying here for business. So far I'm impressed. Foyer area is very nice and staff are very polite & friendly - chap called Guy was pleasant. Rooms are huge and beds are big & comfy. Bathrooms are high standard. Air con in the room is a little noisy though. Haven't tried the food and don't plan to - reviews aren't good for it and the menu is very limited. I'll eat elsewhere.

What a wonderful experience we had! We usually stay at the Marriott wherever we go so I wasn't 100% sure about this hotel. Well I couldn't be more wrong! What makes this place really special is actually the staff members. They found out it was our anniversary and they made it truly special. Thank you so much Beverly you are a great blessing to the Hilton😊 Thank you to the restaurant staff for the lovely little touch! Fantastic service, wonderful food and a great comfortable room. Thank you

My first time staying here. Check in was fast, given great information, and very polite. My hotel room was very clean, nice big comfortable bed, nice selection of yea and coffee in the room. Had use of the on site gym, health suit and swimming pool. The restaurant food was ok, looked good but lacked taste,(old people home food) I had the fish and chips, fudge cake with salted caramel ice cream, cake was lovely, the ice cream had big lumps of salt in and totally put me off, however, the staff were polite and attentive. Breakfast was much better. I would definitely stay here again, but eat out in future, as there is plenty to choose from close to the hotel. Really enjoyed my stay here

Nice rooms maintained by an efficient house keeping team made the nights the most pleasant part about the stay. Service however.... barstaff who don't know how to make the simplest drinks that involve anything more than pouring a pint or opening a bottle. Some of the most basic and constant spirits missing from choice like amaretto, baileys and Malibu to name a few. Food - poor. Just poor. Chef always seems to want to go home early so if you want any chance of a pudding best order at the same time as a main and starter. And even then.... lemon tart with mango sorbet just about says it all, the worst combination I have ever tasted. Breakfast- OK and basic. Food is what you would expect, self service. Overall- if your looking to stay for more than 1 night I suggest looking elsewhere as you are definitely just a number and not a guest to this hotel - I do not recommend visiting!

I've been here a couple of times now for work conferences. We have always been treated very well by all of the staff. Meeting rooms are very quiet and a good size. When checking in to the room you get a warm cookie at reception (11/10). The rooms are as you would expect at any Doubletree establishment, very clean and well designed. Food is always well prepared and served in a quick manner. Will definitely come here again.

From the moment we walked in we were welcomed warmly by the receptionist. In no time were heading to our room with complimentary cookies. The room was large & clean. Our evening meal & breakfast was fine. All the staff were courteous during our stay. All in all we had an enjoyable stay & we would return & recommend for a peaceful break.

My feedback from my three visits is the staff in the restaurant need to be more attentive, the service is slow and they look flustered at peak times. The Bar needs staffing at peak times with two people, dispense for the restaurant and rooms etc. the other for service to waiting guests. The cleanliness of the hotel is great, check-in is always smooth. Overall its a good experience and with a little service focus you would score higher from me. Last visit I had a squeaky bed support but it was still comfortable.

I went here for a work function recently and it's a great place to hold one. The rooms were lovely, the beds were huge and there was a pool and spa room within the building. I would also recommend breakfast in the morning, a great selection to choose from and it's rare to see black pudding on the menu which was a bonus! Highly rate!

I stopped at this hotel overnight with my daughter after a long drive (9 hours). I was so impressed with the staff, their positive and caring attitude. We had a lovely dinner on Saturday evening and the team smashed the service, so attentive, we slept so well in the comfortable room. Would definitely recommend to everyone. Well done Hilton Coventry, I know the hospitality sector are having a hard time right now (pandemic) but you were amazing.

I hope everyone has the chance to meet Beverley on the front-desk. Wonderful human who exudes positivity! The hotel itself, as you would expect from a Hilton, was great (albeit probably in need of slight updating) and service is consistently good. We had ordered food from the bar, which took longer than expected and unfortunately we could not wait any longer as we were going to miss the start of our event, so cancelled. The bar manager understood this, and said she would refund. When she spotted us in the bar later, she came over to confirm that the refund had been done, including the drinks that we were happy to pay for. Just great service. As always, it's hugely valuable that we can travel with our dog & the team even laid a table for us outside of the restaurant area so we didn't have to leave him in the room.

Gone downhill badly in recent years. The wait for food and drinks at the bar was way too long plus a reported issue with the room was never resolved. It used to have a nice family feel about the hotel as a returning guest but now you are just ignored and not made to feel welcome.

Friendly reception. Cleanliness was great in room. Room service was great and food delicious . Best nights sleep in bed. First time here would come again. Down side was air con not working but was supplied with a fan that had to be on all the time. Only down fall was expense paid £108 for sat night then because concert was on i paid £405 for the Sunday night .

This loses one star just because there is a noisy part of this hotel by the air con unit. Staying in room 101 on my first stay was horrendous. Since then i haven't been put there and it's a really comfortable hotel, in walking distance to restaurants, shops and the cinema. The rooms are comfortable and the staff are all friendly and helpful

I had a poor experience I’m afraid and stay regularly in double tree hotels. The room was poorly signposted and a long complicated walk from reception due to a broken lift. The communal areas were quite shabby and dirty and while the bed was comfortable, there were simple things missing like a menu in the room and a spoon for making a hot drink. My room service was complained at due to the broken lift & the food was very poor from the sports bar. Afraid to say breakfast did not improve with no hot food service until I went to find a team member for help. No explanation as to how the set up worked. The reception staff were friendly & helpful but I definitely would not book this hotel again.

The receptionist have been brilliant. No problems there hotel itself lovely. But the housekeeping has been really bad. Bathroom wasn't cleaned at all and my wet towels were put back on the rail didn't even change them. Bathtub looks like it hasnt been cleaned in days. Toilet don't even want to even get into it. Even though i made a cuppa in the morning nothing was replaced. Wouldn't stay here again

Stayed here for work and the hotel couldn’t have been any better, the room was spacious and clean, there was a free gym and pool on site as well as a bar and restaurant. I’d had to book two nights but hadn’t been able to book consecutive due to works system but the staff ensured I had the same room both nights and just updated my keys the second day. Will definitely stay again when next in the area!

Arrived at about 6.30pm to a big smile and welcome from the lady on reception, Beverly. Checked in and offered a room, which after we found the bed springs really noisy, Beverly promptly offered us another room so we moved. We later had a few drinks in the bar which was very limited as they had run out of two or three beers from the pump, I had a pint of Stella which I returned as it was totally flat, the replacement wasn't much better, I then opted for a pint of pale ale which can only be described as poor ale, terrible. You do need to look after your beer better especially at the prices you charge. The breakfast was very nice and plenty. Overall the stay was very nice, the rooms need some love but otherwise very nice, and whatever you do keep hold of Beverly she's your main asset.

The hotel itself was very nice and the reception staff helpful and pleasant. The room was a good size and provided everything that we needed, and the bar area and conservatory modern. We had an enjoyable afternoon tea on arrival. There is a really good entertainment and dining complex over the road within easy walking distance. The biggest let down was the health club. One of the reasons we picked this hotel above others locally was that it had a pool, jacuzzi, steam room etc, which we looked forward to using. However the facility was in desperate need of refurbishment, every single piece of mastic in the changing room and by the pool area was discoloured, patched up, with many areas of black mould, the tiles were shabby, cracked and changing rooms generally grotty. If you don't plan on using the health club the hotel is great, but don't let it be the deciding factor, we stayed in about 20 minutes and wouldn't use it again.

Excellent and very safe stay here. Staff were attentive and friendly. Really appreciated the cleanliness of the room. Anti Covid protection was excellent.

I went here to use the gym and get something to eat and drink. The gym was small although it has modern equipment. You will need headphones to use the machines properly however, which I didn't at the time. The pool, sauna and steam room are all great but could do with a slight upgrade. Food was lovely. Fast service and tasty food.

The team at the Hilton are always friendly and helpful making for a great stay from the moment you walk into reception. The restaurant is really nice and the new menu has a great choice all at good prices. The meals I have had have always been very good.