Ok Hotel. Bed was really comfy, but has a link door between rooms. I heard every single thing from the room next door and I mean everything. So not great at all. Charge for parking a car overnight also. Signs up telling you to pay on app. £10 for 10 hours or £20 for 24 hours. Walk inside to be asked to pay at reception also. So that needs sorted out. Staff very helpful, didn't eat or drink but looked great and smelled amazing.

Really should stop using the cab company that tried to charge £70 for an airport trip that cost £30 two days earlier... left a bad taste. Hotel was comfortable with lovely staff and processed food.

Great place for a good nights sleep while on a very long Journey. Situated very nice just if the M6, at very reasonable prices. Rooms you can tell are recently refurbished. Had a great sleep and woke up nice and refreshed for the last leg of our Journey.

Went for breakfast with the ladies. It was such a lovely experience. The staff was very nice, welcoming and friendly. We had a lovely time. Will definitely recommend 👌

Spacious and clean room, with walk in shower. Customer service was impeccable, particularly Kiren on the night shift who was immensely helpful, welcoming and kind. 5 stars!

I consider it to be over priced for 2 nights £310. For £310 that doesn't include dinner and breakfast, that comes at additional cost. The hotel fitness suite is an absolute joke. If I brought my ab wheel and resistance bands with me, I would have half the equipment they have. Closing the so called fitness suite at 7pm week days is no good to anyone. If it wasn't for work purpose of needing to stay, I wouldn't have stayed here. I have to endure one more night here.

Air con doesn't work. Fridge doesn't work. No dressing table just a mirror by the door. Only 2 singke plug sockets and one of them is next to the door. Bed is rock hard, duvet is thin. Terrible night's sleep.

Clean and spacious rooms, well located along motorway. Friendly and efficient staff. Nice restaurant.

Very run down.. the staff are all over the place. The front of house bar staff are forgetful and don't really have a clue. There's one manager who makes himself look busy but likes to belittle his staff in front of customers. Also he likes to chat to people about his "other business" whatever that is and mainly communicates with men unless the women look a certain way and makes comments but then passes them off as him being cheeky. The rooms a mediocre and my room was situated in the middle of 3 sets of fire doors, which staff go through sporadically through the night and having to get up early with broken sleep throughout the night wasn't much fun. Also the bed dipped on one side, so wasn't overly comfortable to sleep in either. The food was a rip off and not great. Tried selling a burger van frozen burger as an 8oz Aberdeen Angus burger with streaky bacon, which also was just a slice of pretty uncooled back bacon. And when I ordered a medium rare sirloin steak and received a very rare rump steak, I was a little peeved to say the least but got told, the chef says it's sirloin. I said im not happy about it and would like something else, but then got ignored. Pictures have been posted. I definitely wouldn't stay here again even if it was free.

Well what can I say, this is one of the worse experience I have ever had in a hotel. My room doesn’t have a phone so couldn’t call room service, also because there was no menu, went down to the restaurant and the disappointment just continued, they could only do 2 drinks, mojito and old fashioned and even that was not what I call a Mojito, the disappointment continued with the steak, it clearly was low quality as it took forever to chew and I have a feeling it will take as much to digest, and to top it all, they don’t have any bottled water at all. Very disappointed. Question if the hotel is training their staff and don’t have anything available why doesn’t close for the one/two weeks and open up when fully stocked. Definitely I won’t be back.

Reception very unhelpful on arrival, didn't listen, to sort issues with booking I had made. She didn't seek help, but a lovely member of the team heard, acknowledged the problems and all sorted. Thank you. Also Fadika is absolutely amazing, don't ever change, your in the top 2% 😁 Food good. Drinks pricey. Clean. Comfortable room.

Comfortable hotel just off M6south. Staff very helpful. Food and bar very satisfactory. Rooms a little dated, with toilet and bathroom separate. Also no facility to wash hands in toilet. Good stop off, reasonably priced, comfortable hotel. Friendly, helpful staff. Recommended.

Lovely location and kind staff. McDonald's close by and very secure if you're leaving at night for a munch. Would suggest some more light outside in the front car park for night time visibility.

Everything was nice apart from the distance from the town centre. You have to be driving to enjoy your stay in the hotel

Nice hotel - a few things that could be improved. The ironing board and iron wasn't fixed into the cupboard and so it fell out when our 2 year old went exploring - luckily it didn't hit her but it would have been serious if it had. The 3rd bed in the family room wasn't made up when we got there - the cushions had been removed and the bedding put out but we had to fit the bedding ourselves. I would have expected that have been done for us before we got in. Also there doesn't seem to be a connection between the parking eye service and whether you pay for it or not. We put our details into the parking eye system but later checked if we had to pay. Apparently we did but they didn't ask for our registration so they would never know which cars had been paid for or not. Lovely garden out the back with some swings and slides and a community style garden which is fantastic!

Where do I start …… Room walls are so thin I could hear the person in the room next to me go the toilet (twice 1&2) it was so clear it was like I was stood next to them. Staff at the bar first time round very short and angry , incredibly hostile over payment for drinks. Staff at the bar second time round utterly useless and decided he didn’t want to take a cash so every time we had to pay for drinks we had to walk from the bar to reception to pay . He made several gin and cokes to our absolute dismay , and spirits tasted watered down . Breakfast , well at least they tried , the scrambled eggs where very gritty , like someone had made them with sand , black pudding was so cremated it would have been better used as an ice hockey puck . For the money paid for the room I would definitely not stay again

I was staying Here for a Week for a Business Trip. Rooms are Big and clean have Everything you Need. Even usb plugs. Breakfast is Good and offers something for everyone. I would recommend it any Time for a Business Trip. Great backyard area to hang around outside.

Food was lovely. The room was one that had an ajoining door to another room. Could hear the person snoring all night and could hear everything this morning from shower to extremely weird noises. A very strange smell was coming out of the sink in the bathroom.

The staff were great - so friendly, helpful and relaxed. The hotel furnishing, fixtures & fittings were a higher standard than I expected. Great attention to detail. I am so pleased that there were several decent coat hangers - I've almost given up expecting to find any in hotels. Loved the spacious, push button shower. Lovely big bed.

Stayed here for the weekend. The staff was warm and welcoming when I arrived. It happened to be my friend’s birthday and we mentioned it to the man in the bar whilst we ate, and he brought out a piece of cake and a candle! So sweet of him! Thank you! The room was comfortable and clean. Lovely bed and stylish bathroom. The bar and restaurant was nice too. I wouldn’t hesitate to stay here again.

One of the reason I chose this hotel is that it had air conditioning, as I cant sleep in warm rooms. Unfortunately it wasn't working very well and I wasn't able to get the room cool enough to get a good sleep. I did mention this when I checked out and the lady apologised, but it was to late Id already had a very bad nights sleep. This wasn't helped by the bed not being the most comfortable. The lady on the reception desk was very nice, friendly and welcoming.

The second time I've stayed here. Both times, the hotel and service have been great. The rooms are spacious and clean. Breakfast was made to order since the buffet wasn't available and was fantastic.

I received a fantastic warm welcome when I checked in, I stayed in room 162, this overlooked the gardens at the back so it was nice and peaceful. The room was a really good size with a very comfortable bed and was spotlessly clean. The shower was amazing and the separate toilet was in my opinion a good thing especially if you are sharing the room. I ate dinner in the evening and the steak and Ale pie was very good. Breakfast in the morning was your typical buffet arrangement with a good selection of hot and cold items. My only reason for 4 stars instead of 5 is purely down to the filthy state of the carpets in all the common areas.

I would give 5 stars to the rooms, but some towels have not been checked either washed properly. The staff from the reception solved the problem straight away when I've raised the problem to them. About the position, the company, either the owner, should do something about the road sign. There's no way to know where the hotel is found where you're at the roundabout because there are no indications...

Wonderful hotel, wonderful staff, breakfast was good, room very clean. Housekeepers are wonderful and polite. My husband speak only french and he was happy to speak french with some of the staff who treated us very well.

NOT RECOMMENDED ON THIS STAY Room was very dirty, sick on the walls from the previous occupant, wall behind bin was like a waste tip & shelves and floors had not seen a dusting/ clean. Contacted reception and offered to send photos on 2 occasions & requested a room service. Reception staff, kept saying I am sorry - actions speak louder than words. ROOM WAS STILL NOT SERVICED ON DAY 3 of leaving. It is sad to see standards have dropped to this level. Bar & Breakfast staff were very friendly as normal. (Repeat visitor) Management feel free to contact me if you would like to verify photos.

Stayed here a few times for business, rooms are quiet nice if you get them for the right price and location is great too. They do charge £5 for Parking and it can get quiet full on a Friday for anyone travelling. Recent visit the staff seemed unfriendly (not like the previous visits) and the exit gate seemed to have constant issues. Wasn't able to use my silver membership benefits either (my enquiries were ignored so very dissapointed)

It was very easy to check in and find our room. The room was clean and tidy and looked really nice. The bathroom had a separate toilet and the shower was the best I've ever had at a hotel. I will definitely be spending the night here again, if I need to stay in a hotel.

Great hospitality. I was in the local area, and needed somewhere to work for the day. Just be clear, I was not staying over, this was purely for the working day. The Novotel Coventry (next to the M6) hotel staff went out of their way to make sure I was comfortable, and provide coffee and food, whilst I worked in one corner of the bar. Thank you.

Clean rooms and lovely food at breakfast bar and dinner was good too. Good customer service. But the empty planters and the cleaniness of the carpet in the communal area could be improved.

Nice and polite room was nice and tidy bed comfortable good location between Bedworth and Coventry just 2 mins of the motorway will use again

Nice hotel, but the friendly staff really make a difference.

Really enjoyed our stay. Staff were helpful. Rooms were cleaned and felt comfortable to sleep in.

I really enjoyed my stay at Novotel. The staff were friendly, didn't pay for parking and the breakfast selection was good. I even got to use the gym whilst staying at the hotel. The room had a fridge which was super helpful and the TV was a good size. The plug sockets had both plug and USB connect which helped. The bed was comfy and a good size for both me and husband. My only thing was the cleanness of the bathtub, it wasn't exactly clean clean and jad to ask for it to be cleaned.

Went with friends for lunch. Very friendly staff, well looked after during our visit especially from Libby, nice decor it was not crowded. The menu was good although they did lack options for vegetarians and vegans. The prices were OK.

Strange set up with separate toilet and bathroom ( without towel rail so always wet towels) ,and missing the small things that are needed. Fridge in room but only powered when the card in the wall slot, which meant it was never cold. Bed way too hard for my liking, but the staff were friendly to be fair.

I used to work for ACCOR, I mean what happened. Nice Rooms and clean apart from that,service if I could give less than one star I would, staff can’t even be bothered or to fix any problems. Got served 50ml baileys for £8 which should be served as a double 100ml, phone didn’t work, cold room and no hot water, waited for a gate 15 minutes as I didn’t work. When I walked in I wondered why are the rooms so Cheap, well you know what they say. Night Staff 1* Restaurant 3* Rooms 3* Maintenance 0*

Very nice Hotel" it's our Second visit in the last month, room's are Clean & good size bed & large room. Lovely walk in Shower. We have Stopped in some Very nice Hotels in the past, but 10/10 Novetel for a little Fridge in the room perfect . And evening Meals have be fine. Definitely recommend & we be back. David H.

Great staff and a warm welcome. Reasonable price at £63 for a double room incl breakfast. The room was clean and not much noise from the pub downstairs. The only issue I had was a tile coming off the wall underneath the sink in the bathroom but it did cause me any issues just looked bad. It has a McDonald's, Tesco and an Aldi a stone's throw away. The Tesco had a fueling station, very convenient. Overall would stay here again.

54 from our football club (32 kids and 22 adults) arrived from Dublin on Friday 15th April. Our stay was very like a game of two halves, on Friday we found the staff very friendly, accommodating and the service was excellent, there wasn't enough they could do for us all. There was 3 bar staff serving behind the bar and at least another 4 serving and cleaning tables in the restaurant. On Saturday after returning from a long day out traveling to and from Wembley we entered the hotel to a darkened reception area, no staff on, then to be greeted by a so called duty manager who very gruffly told us , the bar was not open tonight as there was a medical emergency ( later it transpired that a guest fell and hurt their shoulder) We asked politely was there anyone else on duty, and were told no , its me, and I'm very busy, again we asked for the duty managers name or his name which he wouldn't tell us. There were over 100 rooms filled that night ... with one member of staff on ... unreal that we were dependant on this individual had anything gone wrong in the hotel . We persuaded him to let us have a few bottles of beers that we had and he agreed, he never appeared once during our time where we sat altogether in a small alcove off the foyer. When he did decide to come out of his office behind reception it was only to turn off the lights and threaten to call the police on us . This guy needs to be removed from dealing with the public, he lacks personality and the ability to communicate and gives your hotel a bad name for which is underserved.

Nice hotel next to M6. Our room was really nice and well equipped (i.e. iron board & hair drier were also included) and not too noisy. The car park had enough spaces and it is very convenient as it is just outside of the building. You'll need to pay for it but the charge is reasonable. The building itself is a bit dated and is in need of a bit of a renovation or at least it needs repainting.

The room was really nice. Lots of amenities. The location is not ideal. The staff also didn't tell us where our room was or some other key information. We did arrive later than usual though.

I had 5 rooms booked, requested rooms to be close together, two days before got email asking if sofa beds are be made for when we arrive, I replied yes both sofa beds to be made and received email confirmation. When i arrived at the hotel I was told only one room with sofa bed when I had booked two. So the family had to be split up two rooms with sofa beds on the ground floor and the other 3 rooms on the second floor. When I asked for a manager I was told they were on holiday. One of the rooms on 2nd floor had encountered power issue whilst in the room, so had to move to another room. The TV in my room would not work reported to reception and they wanted to move me to 3rd floor to which I objected and I managed to fix the TV myself. Out of 5 rooms only 4 rooms had fridges and even then only 1 fridge worked. VERY APPAULING SERVICE – will not be using this hotel ever again

Very well locatef outside the town in a peaceful nest with cheap paid parking. The down side is that like all hotels that have made a name gor themselve, carpets are stainned and the water system seems to stop working from time to time. But a very enjoyable environment especially for kids.

Poor maintenance of corridors and stairways. Kids enjoyed the play area and open field for a bit of play time and runaround. Toilet and shower separate but no sink in the room with toilet.

Fair distance from railway stn. Nice hotel ,facilities, nice bedroom and power shower. Breakfast was good. But lunch and dinner a bit disappointing

Very welcoming staff. Fadika is an amazing person. Kind hearted and humble and good at what he does! You’d see him being so supportive and ensuring you have the best of your stay. The rooms very clean and breakfast amazing. The services are outstanding! Excellent location too…

2 day stay at the hotel it certainly needs a deep clean carpets absolutely filthy . Some of the staff didn't seem to care . Had lunch and had to clear dishes and drinks glasses after 2 hours of them still sitting on table. Glasses still on outside table after 2 days . Rooms clean and breakfast nice choices. Got a lamb coffta for lunch and wouldn't feed it to my dog . Took it back and the response was what's wrong with it ? Couldn't even cut it it was that over cooked . Not even a sorry.