1/5 Thijs F. 1 year ago on Google
I
have
stayed
in
the
village
hotel
for
5
nights
in
August,
it
was
the
worst
hotel
experience
of
my
life!
-
The
hot
temperature
in
the
room
was
unbearable.
There
was
a
fan
available,
but
it
didn't
work.
I
asked
for
a
spare
fan,
but
they
didn't
have
one.
There
was
a
lock
on
the
window
which
prevents
it
from
opening
it
more
than
a
few
centimeters.
I
eventuelly
ended
up
buying
my
own
fan,
as
the
hotel
team
did
no
effort
whatsoever
to
help
us.
-
Our
room
didn't
get
cleaned
for
three
days,
even
after
asking
for
it
multiple
times.
Due
to
the
extremely
hot
temperature
in
the
room,
our
bed
sheets
got
dirty
very
quickly.
We
also
didn't
have
any
clean
towels
for
two
days.
According
to
the
receptionist,
this
was
normal
practice.
Unbelievable!
I
paid
to
sleep
in
a
clean
room,
which
was
not
the
case.
To
be
honest,
I
should
ask
for
a
refund
for
at
least
three
times
the
cleaning
fee!
-
When
I
got
back
home,
I
received
the
invoice
in
which
I
got
charged
5x
too
much
for
the
car
park!!
The
car
park
is
5
pounds
a
night,
which
I
paid
upon
arrival.
On
the
invoice
I
got
charged
25
pounds
a
night,
which
was
STOLEN
from
my
credit
card!
After
calling
reception,
they
confirmed
I
paid
too
much,
and
that
I
should
get
a
refund,
but
until
now
I
didn't
get
a
penny!
I
have
sent
an
e-mail
7
days
ago,
still
no
response.
I
have
called
maybe
10
more
times,
but
the
phone
remains
unanswered.