1/5 Richard B. 4 months ago on Google
Yesterday,
5
December,
I
phoned
and
made
a
reservation
with
you.
Your
staff
member
asked
me
for
what
time,
and
how
many.
I
told
him
for
8
PM,
two
people.
No
problem,
he
said,
took
my
name,
and
said
all
was
good
for
an
8
PM
booking.
I
have
lived
for
many
years
in
Leamington,
but
never
eaten
at
your
place.
I
saw
some
nice
comments
about
it
recently
on
one
of
the
local
online
groups,
so
decided
to
give
it
a
try.
WHAT
A
MISTAKE!
We
arrived
on
time,
the
place
was
moderately
busy
but
not
crowded,
and
after
attracting
the
attention
of
two
female
staff
in
heavy
conversation
at
the
far
end
of
the
room,
we
were
seated,
drink
orders
taken,
and
the
menus
provided.
We
chose
from
it,
waited
15
minutes,
and
then
managed
to
get
someone
to
come
and
take
our
order.
Two
NY
Strips
plus
various
extras.
We
then
waited.
And
waited.
After
a
further
45
minutes,
at
9
PM,
we
persuaded
one
of
your
staff
girls
to
come
to
the
table.
She
said
they
were
busy
and
it
would
be
another
20
minutes.
We
told
her
to
cancel
our
order,
because
we
were
leaving.
We
paid
for
our
drinks,
I
told
the
girl
firmly
but
politely
,of
our
disgust,
and
that
I
would
be
in
touch
both
with
the
management
and
on
social
media.
No
apology
was
offered.
We
left,
our
evening
totally
ruined.
Frankly,
in
all
my
long
life
I
have
only
walked
out
of
a
restaurant
a
couple
of
times.
Your
treatment
of
two
new,
local
customers
interested
in
your
much-touted
restaurant
was
simply
disgraceful.
