3/5 Rosie W. 2 years ago on Google
Most
of
our
stay
and
experience
was
good.
The
reception
staff
and
bar
staff
were
lovely.
Our
room
was
clean
but
a
little
tired
with
holes
in
the
carpet.
The
thing
that
let
down
our
stay
was
breakfast
the
next
morning.
We
arrived
at
breakfast
and
it
was
very
busy.
We
patiently
waited
to
be
seated
and
we
were
told
someone
would
take
our
order
in
a
minute.
Our
friends
came
down
to
breakfast
about
5
minutes
later
and
were
seated
in
the
other
room
of
the
dining
area.
After
20
minutes
no
one
had
taken
our
order
and
were
in
a
rush
walking
past
us
it
was
hard
to
get
anyones
attention.
We
managed
to
get
the
attention
of
young
man
who
was
bringing
out
food
and
said
we
understood
they
were
busy
but
we
had
been
waiting
for
awhile
and
no
one
had
taken
our
order.
He
sincerely
apologised
and
said
he
would
go
and
get
someone.
At
this
point
we
found
out
our
friends
in
the
other
room
already
had
their
order
taken
and
were
already
eating
their
breakfast.
We
waited
another
several
minutes
and
a
couple
who
had
been
seated
as
we
had
informed
the
server
about
our
wait
were
having
their
order
taken
by
a
lady.
The
couple
informed
her
that
we
had
actually
been
waiting
for
a
long
time
and
would
she
mind
taking
our
order
first
she
dismissed
them
and
insisted
on
taking
their
order.
She
then
came
back
and
eventually
took
our
order
instead
of
apolosing
for
the
wait,
she
snapped
at
us
telling
us
that
there
was
a
table
of
9
in
the
other
room.
It
was
a
poor
excuse
and
her
whole
attitude
towards
us
felt
so
rude
and
belittling.
I
remained
polite
and
said
that
we
understood
they
were
busy
but
people
around
us
who
arrived
after
were
already
eating
their
breakfast
and
we
hadn't
even
had
our
order.
We
ordered
and
she
came
back
smirking
telling
me
they
had
no
vegan/vegetarian
option
left
as
they
were
waiting
for
a
delivery.
She
offered
no
alternative
to
accommodate
this.
I
had
to
try
and
negotiate
with
her
to
be
able
to
get
anything
I
could
actually
eat.
It
was
extremely
poor
service
and
her
attitude
was
awful.
A
bad
end
to
an
otherwise
pleasant
stay.