1/5 Dee-michael T. 5 years ago on Google
If
anyone
at
Frankie
&
Benny's
reads
these,
pull
the
CCTV
for
an
example
of
how
not
to
run
a
restaurant;
they
will
definitely
the
next
chain
to
face
closures
if
this
branch
is
anything
to
go
by;
seriously,
The
marketing
The
rebranding
of
the
menus
and
advertising
looks
like
the
worst
of
the
90's
Little
Chef
material,
a
real
step
backwards,
and
completely
incongruous
with
the
"New
York
family
trattoria
in
Little
Italy"
they've
styled
their
brand
on
for
years;
what
we're
marketing
thinking?
This
franchise
It
was
a
prime
business
time
of
the
afternoon/evening
but
the
efficiency
of
the
staff
implied
that
they
shut
hours
ago;
staff
faffed
about
with
jobs
like
wiping
cuttelery
and
chatting
instead
of
tending
to
the
more
pressing
jobs
just
as
sorting
the
bill
with
customers,
taking
drinks
orders,
sitting
waiting
customers
at
tables,
or
indeed
clearing
the
tables.
What
I
guess
was
the
resident
management
was
sat
taking
up
a
booth
with
the
laptop
altering
a
music
play
list
rather
than
doing
anything
productive,
or
supervising
the
staff
(don't
they
have
a
back
office
to
do
that
kind
of
work
in?).
The
main
distraction
to
the
staff
seemed
to
be
a
member
of
staff
whom
had
bought
their
child
in
(to
be
fair
the
baby
was
as
cute
as
a
button
and
could've
stopped
traffic
with
her
dimples
and
laugh,
but
it's
probably
not
the
best
thing
in
a
busy
place
of
work).
This
distraction
had
no
fewer
than
3
member
of
staff
permenantly
absorbed
in
to
a
loud
congregation
near
the
bar,
blocking
the
walk
ways
and
preventing
other
staff
doing
their
work.
This
also
prevented
the
waitress
from
coming
and
finishing
clearing
the
table
she'd
sat
us
at,
so
we
just
shuffled
the
dirty
plates
to
the
far
end
of
our
table
for
the
duration
of
our
meal.
The
food
Frankie
and
Benny's
has
never
been
cheap,
but
has
always
been
good
value,
with
heaps
of
hearty
Italian
portions
for
your
money....
until
now.
I
had
a
carbonara
(which
has
always
been
<£1.50
worth
of
ingredients
served
for
over
a
tenner)
but
the
portion
was
dismal.
Now
I
wasn't
expecting
a
whole
side
of
bacon
chucked
in
there,
but
seriously,
a
few
pence
worth
of
spaghetti
to
actually
fill
the
bowl
would've
at
least
made
if
feel
like
a
main
sized
portion.
The
positive
spin
of
all
of
the
above?
We
had
plenty
of
space
for
a
dessert.....
however
it
took
us
so
long
to
attract
the
attention
of
a
cooing
member
of
staff
that
we
thought
we'd
just
get
the
bill
instead
as
looking
after
customers
was
not
on
any
staff
members
remit
this
day,
so
we
just
got
the
bill
and
left,
probably
to
not
go
back
again.
This
is
where
I'm
left
thinking
about
all
the
things
I'd
do
differently
if
I
was
given
the
chance
to
run
a
potential
gold
mine
like
this,
alas
I
don't
think
this
particular
branch
is
going
to
be
open
long
enough
for
me
to
find
out
if
I
could.
The
only
positive
The
only
redeeming
feature
I
saw
on
our
whole
visit
was
the
barmaid.
She
was
single
handedly
scrubbing
and
setting
up
the
bar,
including
cleaning
cocktail
blenders,
serving
drinks,
restocking
shelves,
sorting
the
till
and
doing
it
all
with
a
smile
every
time
we
made
eye
contact
with
her.
She
was
literally
the
only
one
we
saw
working
for
the
whole
of
our
visit
and
I
hope
that
she
is
not
tarred
with
the
same
brush
as
the
rest
of
the
team.
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