Popped in to B&Q today to pick up a couple of frames to make a raised bed for the garden. I was served by the most affectionate member of staff ever!! Belly rubs & head scritches mean I can highly recommend this member of staff! 🐈‍⬛

Large building, lots of space, doesn't have harsh lighting which is good. Only negative point was it was difficult to find what we were looking for, asked one guy who pointed us in the right but vague direction, we still couldn't find it so we asked 2 female members of staff who were stood chatting, they sent us to the total opposite end of the store. Eventually we had to ask a 3rd employee who was very good, took us to exactly what we were looking for, showed us the different options. He was great. Most annoying thing was that the 2 females we had asked were still stood at the end of the aisle chatting and they were right next to the item we were looking for, even though they sent us to the opposite end when we had asked them where to find it. 🤷‍♀️😏

Went in to B&Q Chesterfield many months ago to design a kitchen. Jack the member of staff was very helpful to start with but become increasingly pushy, ringing/emailing me and my husband every day to close the deal when we just were not ready. Finally ordered the kitchen through B&Q but in another store 250 miles away whilst away with work. Upon receiving the delivery, my kitchen fitter realised that B&Q had not worked out the correct amount of worktop, cornice or upstand. They do not take in to consideration waste! I went back in to my local store (Chesterfield) to purchase more, only to be told that they would not honor the same price I had paid because 'I didn't buy it from their store'. They were bitter that I didn't purchase it from Chesterfield but wonder why with that attitude! Had to order a few more bits for delivery on 8th December which ended up not arriving and just being told they didn't know what happened. Completely regret using B&Q for a kitchen to be honest. Quality is shabby and service was shocking.

Bought the plain green garland from b n q for a tenner and decorated it myself and this is the result☺️

Walked in needing something for works sink, and as a complete DIY novice I asked for a bit of help. Chap I spoke to admitted plumbing not his forte, asked me to pop to isle 29 and someone will be there shortly. Within a minute Adrian arrived, helped me whilst being professional and amusing, in and out within 3 mins. Amazing service, especially as I’d already been into your two local competitors without any joy or customer service. B&Q will be my first stop next time. Thanks again to Adrian, please someone at head office give him a pat on the back.

I needed a new kitchen and one of the designers sat down with me and designed it to exactly what I wanted, with a lot of help and great patience. They offer a10 year warranty on their kitchens and 2 years on the fitting. That sounded pretty good to me. An appointment was made for a surveyor to come out and measure up, but he didn't appear, though he claimed he was knocking on my door for 10 minutes. But another appointment has been made, so hopefully he'll find the right house this time. I can't say more until the kitchen is fitted, which will be in 3-4 months, but it's been quoted at half the price of another company and the quality looks good enough to me. Parking is plentiful including spaces for disabled and it's easy to navigate the store riding a mobility scooter. Edit: 5 or 6 months later. You need to check the order list, that you are going to get exactly what you discussed with the designer. Though he included refitting my washing machine and tabletop dishwasher, which were both included in the design he gave me, the dishwasher was missed out on the written quote, apparently. I made the mistake of thinking it would be best if B&Q fitters installed my kitchen. It was started in March. The dishwasher was discussed with the fitter who surveyed the job, but completely ignored then and on several occasions afterwards. After much and detailed complaint to department management, 2 refits, one 6+foot fitter yelling at me for more than 10 mins, waving his finger in my face, trying to intimidate me, refusing to leave, finally leaving and slamming the door shut twice, kicking the wobbly wood railings up the ramp to my door and breaking them completely (another job on the list anyway but now dangerously urgent), being without a useable kitchen for 3 weeks, managers and other fitters visiting several times, a third, almost complete refit will be carried out in mid August. At least B&Q looked, listened and saw exactly why I was complaining and replaced everything that has been badly fitted, damaged or stolen by their own fitters. Now a fitter from a completely different store is going to rip out and completely refit most of the units, worktops etc. It's actually going to be a really nice kitchen when done. After considerable argument about the dishwasher, it's going to be fitted, as compensation, in the corner between the drawing board and induction hob. I can really recommend this hob, I've used both gas and electric over the years, including a ceramic hob, but this comes to the boil faster and more evenly than gas, then gradually turned down, it simmers evenly all over. It takes a bit of getting used to, but if a 74 year old, now thoroughly stressed out guy can do it, anyone can. The breakfast bar is a 600mm worktop supported by 300mm wall units, so I can sit and prepare food and have extra storage space as well. 🤞 August will finally be the end of it. There will be an expense of £50/60+ for a saucepan set suitable for an induction hob. In fact you can pay £200+ if you want all singing, dancing pans, but that isn't necessary. Stainless, dishwasher proof with glass lids and a10 year guarantee, at £50/60 suits me fine. Photos before complete refit, but these are general ones, where the faults/damage isn't all that obvious.

I popped into this b&q briefly today while visiting the retail park near Chesterfield. There is plenty of parking for this store, although it might be tricky if you are towing a trailer or have a large vehicle. The store itself is everything you would expect from a b&q, although it is a little bit smaller than most of them.

Outstanding store. Great range of products with a separate gardening section selling plants etc plus all the other associated supplies you need for garden projects. Friendly helpful staff. Free parking. Situated close by are other major retailers. Highly recommended.

So here I am, with a puppy with a broken leg in a very unusual position, and I am tasked to find the right size bag, or rubber cover (or anything really), that could go on the cast quickly and be strong enough to not let water on the cast. After many failed online searches, B&Q was my last hope. After describing the issue to a member of staff, a small action team formed to find a solution. Within about 5 minutes of brainstorming the perfect, simple and cost effective solution was provided by one of the guys. This team has a solution for everything....or if they don't, they'll find one for you! I am ever so thankful. A satisfied customer.

Bought wallpaper and paint from here . Easy to park . OK prices. My first time with paste the wall paper but it worked quite well . I'm happy with the results anyway .

Appalling customer service from one extreme to the other - a bloke who appeared to require training and kept shaking his head then an apparently senior member of staff who made me feel like an inconvenience. I will never set foot in there ever again

Called in B & Q Chesterfield today as was travelling from Sheffield to Nottingham and was passing this store. I’ve just come to write this review as I couldn’t praise Helen enough. She was the most helpful member of staff I have ever come across in any shop I’ve visited I was well impress. She was so patient with me as I didn’t really know what I wanted in terms of dado rails for my panel walling she got multiple samples out and made them up so I could see what they looked like. So so impressed then when I was paying Bobbie was extremely polite and helpful too. Credit to these two ladies who did their job above and beyond. Xx

Yesterday I purchased a worktop and had it cut in to 4 in the shop. Today when I came to fit them, due to the wall being slightly out of line, 3 were too big. I took the 3 pieces back to B&Q and without hesitation reduced the further 3 again without charge. I offered to pay but I was delighted by the attitude and helpfulness of the young man. I wish I had hit his name. Thank you, very much appreciated

Don't have everything that I needed

Very friendly helpful staff. A great one stop shop for all of your DIY needs.

Always find what you need and the staff are amazingly helpful!

Went to fetch our real Xmas tree . Good selection , good prices.

I ordered 20 pieces of 12mm x 32mm x 2100mm stripwood. Used the click and collect service. Was notified within 20 mins that my order was ready and collection was quick & easy. 3 stars because I then spent 15 minutes putting back the banana wood they handed me and found wood closely resembling straight-ish. 3 stars because you pay for what you get and it was comparatively cheap. Nobody serious about needing wood for any project requiring good wood goes anywhere near B&Q. I guess the warping occurs in the racking. I hate giving a poor review but if honest feedback is wanted, you're welcome.

Website order, customer services terrible. Only Chesterfield staff sorted issue after weeks of being fobbed off! 1st class Chesterfield store!

On this occasion everything i wanted was not available. Wasted journey really. The shop is large and also has a outside garden area plants and other items. Large carpark ( free ) A typical DIY centre . Staff were pleasant

Bought some lovely bedding plants. The store was clean and tidy, the staff pleasant and helpful.

Easy to locate items needed. Well stocked. Clean and tidy store. Till staff very polite and friendly with excellent customer service.

The best stocked b&q locally. All staff are very friendly and the store is well kept

They shouldn't be allowed a garden centre. Sort it out B&Q

No where near the stock levels or range they used to have. Went for three separate items and they referred me to Sheffield for 2 and online for the third. Shame as it used to be better.

Amazing. Burger van outside has the nicest woman ever to grace the earth

Good range. Managing Covid/distancing very well

Went for outside security lights, good selection and very reasonably priced.

Ian was very helpful at helping me find the right floor tiles I needed 😜

Decent sore with friendly staff. Good location with plenty of parking.

Great Christmas tree prices on Nothember.

Well planned shopping area, wide aisles giving good access for disabled. At present, public toilets are closed because of COVID.

Friendly, helpful staff! A loaded garden centre and when i needed a few sheets of loft flooring halved to get through the loft door, no problem for that huge circular saw of theirs and the helpful operator! Decent pricing and only 10 minutes away!

Me and a friend visited the store on Saturday evening and found it to be a great experience. We were unsure what we needed to complete our DIY tasks and asked a couple of members of staff for help. Graham was really friendly and super helpful and explained to us what we needed and how to complete the tasks. We were in the store in the last hour before closing however he didn’t rush us at all. What an amazing employee and asset to B&Q @ Chesterfield.

Went in this evening and was kindly helped by Helen. Helen was very helpful in finding what I needed with even suggesting a better alternative. Service doesn’t get much better than that! Especially going so late in the day just before closing time.

Use this place quiet a bit for my DIY products. Usually have in what I need. Not keen on the new self service tills they have put in. If I wanted to serve myself I'd get a job there. Just a way of doing people out of a job. Bring back the normal tills.

While off sick pottered in the garden to get back to health so made my wife a peace garden for her to chill out after work and got what we needed plus advice on which sand to use nothing was a problem we’re glad to help

B&Q is overpriced in comparison to other stores, but they offer some services not offered by others in Chesterfield. That's more of a criticism thrown at B&Q corporate, rather than specifically this store. The staff I interacted with were absolutely amazing. Genuinely interested, helpful, polite and friendly. It would be 5 stars if B&Q priced more competitively.

I was able to find everything I required on my visit to the store recently and the shelves were full of varying items one would need. Staff were very friendly and I was asked a few times if I had found everything I needed with any help should I require it. The carpark was busy with plenty of available spaces, and I was amazed how clean and tidy the carpark actually was.

Alex at the paint station was so helpful and professional and is a credit to your company. He went above and beyond and made up my paint absolutely spot on. It wasnt an easy request but he sorted it and i carnt thank him enough. Lisa hardy (paint colour from a pair of curtains)

Was after a starter for a fluorescent light no stock on the peg asked a member of staff and he stopped what he was doing to find what we needed brilliant customer service

Excellent service

Standard bq

No messing about straight in got what I want and out

Excellent in every way, staff are great too

good service, standard experience overall nothing bad to say.

Got what I wanted but only the garden centre wanted to help you.

Good customer care from the lad on bathrooms ..

Good

Good covid19 measures but no toilets

Did not have what I wanted, sold out.

Nice staff.

Great 👍 needed some pipe fittings to do a sink in a rush and this shop had everything I needed. Sink finished and one more happy customer satisfied 😌 👍⭐⭐⭐⭐⭐

Well done B & Q. Set up safe to allow us to get what we needed and helpful staff to point us in the right direction for products

I just wanted to give a massive big shout out to Ray, (Decor Manager for 5 years, well that's what it said on his badge today). Thank you Ray for going above and beyond in helping me find the correct shade paint. What I wanted had run out in store, despite your persistence in trying to find it for me. In the end, I was able to get the paint from B&Q in Mansfield. Thank you for checking this out for me to. Your stock check count was impressed, even the other store staff were impressed that you were right too. We can now carry on with our lockdown decor renovations as planned. THANK YOU.

Super helpful staff even in this mess they are great. I did a click and collect as I didn't want to be shopping around and the stuff was bigger than I expected, young man working the desk went and got me a a trolley so I didn't have to go out and come back. Little things go a long way in customer service and I wish I'd got his name to thank him properly.

Everything good apart from checkouts waiting ages because you can't use self serve

Helpful staff. Everything was as covid safe as they could make it.

Just zoned in on new taps for the bathroom sink and bath good selection the ones we wanted in stock through the checkout quickly no messing with the current restrictions!

Full of stuff

For the first time in 10 years, we visited B&Q in Chesterfield and found a helpful member of staff! Wayne is a real asset to the company, he went above and beyond to offer excellent customer services and didn't just give the stock answer of 'if we have it, it will be on the shelf'. He came to look and found 1of our items on had been put back in the wrong place. This visit made a very refreshing change. 🙂

Adrian pleasant polite customer service. Thanks

Fast service and niall was very helpful

Covid standards appear to be slipping hand sanitizer empty no one sanitising trolleys etc

Very large B&Q. Store very tidy and isles clearly marked. Got everything we were looking for. Very helpful staff.

They are very good with us

Friendlyand efficient as always. 10 out of 10

Friendly and helpful staff. Current rules adeared by.

Quick turnaround at this store. As delivery driver in before time. And away

Friendly staff

Every one has been to B&Q! So we all have an opinion... But I must say over the period during the COVID pandemic B&Q (Chesterfield) and the staff have been absolutely fantastic at the Trade Point Counter. Can’t thank and praise them enough...

The only reason I gave 4 stars is it's not a big B&Q do they don't have some things in stock and you have to go to one in Sheffield.

A gave 5 stars for service, but disappointed that customers are not wearing masks. Apparently staff are not allowed to challenge non wearers. Shocking B&Q. Get your act together for all of us.

Straight in straight ,quick service always have a laugh with someone on the till

Didn't have a good selection of fluorescent replacement tubes

Click n collect worked really well

Friendly helpful staff. Plenty of space for safety during Covid pandemic.

Ok

Very helpful and efficient.

Not very good wanted wood cutting said they couldn't not do it went somewhere else got it done cheers

Generally a good B and Q, friendly trade point staff. Just often low on stock.

Good I visited a bit late so not a lot of people, we had two people who helped thanks to them we finished our house painting and to the person who gave us a 15% off.

Swapped a tin of paint at B&Q which had been purchased on a 3 for 2 where the till clerk Glen and the store Manager Jack tried to humiliate me in front of other customers when I dared to question the additional £9.67 fee for the same paint, apparently Glen didn’t like me taking a note of his name and Jack automatically assumed I was trying to have the company over by swapping an unopened tin of paint because I wasn’t wearing a suit. How unfortunate that a company this size employ people and tactics of this nature in the current climate of austerity, disgusting behaviour.