New receptionist really stresses me out. She is not helpful at all. It's like she's is automated, Yep she definitely triggered me, three times I've spoke to this reception lady and ended up really upset. I love the ladies in reception, they are lovely, compassionate, caring, and I am so grateful for all the help they have given me over the years, I can speak with them about my condition and they are so helpful. I've been at the practice for many many years. The doctors are great too. Get with the programme new reception lady a little empathy wouldn't go amiss. I dread phoning the surgery incase you are on.

Very nice surgery and staff. However please sort out your ridiculous phone system. I've been trying for 1.5 hours this morning in vain, tried the call back system, got to caller no 2, it cut me off. Tried again for an emergency appointment, got to no 8, it cut me off. Tried an e consultation, right at the end it said 'you need to speak to someone' so frustrating from a patient's perspective. Also Reception staff are very hit and miss as to how helpful/empathetic they are. A letter of complaint is being sent!

This is a good and efficient GP practice that I'd recommend. Over the 1.5 years I've been a patient here, I have always managed to get appointments when I needed them with the doctor of my choosing, with the receptionists giving good advice on likely availability ahead of time. The GP explains her clinical rationale, encourages joint decision making and is compassionate and caring. She definitely went the extra mile several times. Thank you Avonside!

Truly a terrible practice. Rang up for an urgent appointment in the morning at 830am like lots of practices and was told the doctors aren't seeing anyone face to face. I could get a telephone call before the end of the week. An embarrassment to general practice, should have NHS money withdrawn. I will be writing to CQC and the CCG and you all should do too. EDIT: Thanks for replying - however I was one of the first people to get through at 0830am in the morning - and there was zero capacity - so there is no "safe capacity" if there is zero availability. Either you have GPs working at the practice or you don't and it seems to be the latter!

Third time I’ve requested a prescription and got to the pharmacy 4 working days later for it not to be there again. It’s Friday afternoon (prescription was requested last Monday) so no ones answering the phone or there on the weekend and I only have enough tablets to last until Sunday and I’ll be working on Monday. I’m fed up, it shouldn’t be this hard to get a prescription. I need to change surgeries far too many mistakes happening. One of my old prescription was for completely the wrong item which I had to then pay twice for and donate the incorrect item to a hospital.

The staff on the counter are incredibly rude and not helpful at all they seem to think they’re are above everyone else and never want to actually help you or seem to want to do there job. it’s near enough impossible to get an appointment I generally don’t understand there system it’s an absolute joke. Really need to sort themselves out I am so tired of having to deal with them. Samantha who works as a secretary is possibly the rudest person I could have come across. I wouldn’t even give them a 1 star review but I have to so it would allow me to post.

I have never ever been treated so badly in all my life and the worse part of it, is that these are doctors who are supposed to help you. They are refusing my medication based on incorrect information and all the doctors following on from the initial call are not actually talking to me, they are just listening to their colleagues and being extremely biased. No one has had the courtesy to ring me after I have sent numerous documents with evidence through clearly showing there has been a misunderstanding and still I am being refused medication that is going to have a severe impact on my quality of life. NB (12/07/2022):- Thank you for your response although this does not change the fact you are refusing to give me the medication I have used since 2005 based on incorrect and inaccurate information that you have put on my medical record. I have never once attended your practice for a bad headache with the concern it is a migraine, nor have you ever or any other medical practice diagnosed me with migraines. The fact this was flagged up in April and the Dr was concerned that I should no longer be on the medication, it still took her 3 months to contact me about it. Make it make sense. You only responded to me once I had contacted various admin/management staff at your practice continuously for a good week. This has now triggered severe anxiety for me.

I received notification that my medical exemption certificate needed renewing as it ran out in a month. I went into the doctors to sign a form which the receptionist was unfamiliar with. Once she established where the form was (despite emailing beforehand) I signed it but I was not sure which box to tick as my specific medical condition was not shown. I asked if she could check with the doctor and if there were any issues to please call me. I didnt feel confident with this receptionist and so I also emailed the doctors reiterating this. I didnt hear anything so assumed that it had gone off which it had. I chased the medical exemption people today to find out that the form has been returned back to the doctors as the box hadnt been ticked! I went into the doctors on the 16th May and its now 27th May and the doctors havent as yet received it back. My exemption runs out on the 9th June and we have two weeks and a two day bank holiday between now and then. This would be annoying even if I hadnt have mentioned about the tick boxes to the doctors yet I mentioned them twice, once face to face and once in writing and yet this has been completely disregarded. If you are not interested in listening to patients then frankly you are in the wrong job. I am so cross.

I really miss this GP. I had it so good with these guys, they are stellar. They were very supportive and kind when I got my first contraceptive implant and made me feel at ease with something I'd been so anxious about. Absolute troopers!

I called today because Of some health issues and katie was actually really sweet and polite and it was very welcoming

Receptionists really good, friendly & help where possible which makes a difference as they are first contact. All the nurses & Drs we have been seen by have been very good at job, have good friendly manner.

1st class service for my 17 year old son. Called and got an appointment stright away after the Christmas break. Stacey answered the call and was very helpful

The best Dr's surgery I've been apart of. You never struggle for appointments and everyone is really friendly.

Our daughter aged 3 had an ear infection and one of the doctors prescribed her some amoxicillin and it didn't made her any better in fact she developed an infection in her other ear aswell and we came back and had an appointment with doctor Ali and he prescribed a spray antibiotic and with this our little one got well pretty fast. I'm not saying anything about the other doctors because they are all great but doctor Ali was outstanding. He had the patience to explain us how the ear works and the fact that the blood stream is not too good inside the ear to bring the antibiotic that you ingest and therefore a spray would do better. Young doctor with a bright future. Best wishes!

The staff aren't very helpful especially when trying to book an appointment Once I got an appointment after telling them I have move they said that everything would be fine for the next couple of weeks then 2 days after my appointment told me the thaty couldn't to a referral because I had moved out of there druastion iv only moved to Kineton so not far so they waste my time and the doctors time