Wade, the assistant store manager was extremely helpful with resolving my upgrade issue after I had attempted multiple times via the call centre with no luck. He was polite & efficient. Thanks Wade, you restored my faith!

Was an absolute delight to go into store to sort out my phone. Everyone was very helpful and went out of their way to sort my issues. The service was flawless and the network connection is perfect as described at a really competitive price! Would definitely recommend going into store for any help or information you need as there is no obligation and they’re not pushy at all- so much better than my experience with EE!

Have been dealing with this shop for over 10 years. Upgraded my contract in store today and they were brilliant. Professional, knowledgeable and most importantly, friendly. A truly pleasant experience. Thank you.

Very bad service. Whoever use there SIM card, be careful with the direct payment. They set a deal with you, few month after they just increase the payment they take from your card without informing customers. Please watch your bank statement, as they intend to take more money than they should. Lack of responsibility and credit.

OK, So Vicki from the Loughborough store has just been helping me out in an online chat to arrange Mifi and a mobile SIM. I was comparing '3' with EE/O2. Vicki just blew the competition away with her knowledge, patience and flexibility to understand what my needs were and find the best solution for me. If only all customer service was like this.

Went in on Tuesday morning with my Ukrainian refugee. They are issuing free SIM cards for a month. Although I was the first one to approach them, all three assistants were positive, helpful and after investigation sorted us out.

Didn't bother to open today. Wasted trip. Called 3 weren't interested. No notices to say why closed.

For a store so small and limited space the chaps in the store are amazing at what they do. They are always happy to help and always have great knowledge and the customer service is top class. I have always used the store but on my latest visit i was blown away by the great service again as by the looks of it they have a new manager who is also quite pleasing on the eye.

Great shop and amazing deals. Surely they will always keep up the standards high.

Excellent service from Prak, his marketing skills enable me to purchase a new phone that is in line with my lifestyle

I had absolutely brilliant service from the team in the Loughborough three store, Tina, Ishy and Jehiel brilliant service as always

Good overall service not over pushing to sell, sometimes that's the best way to get business.

Had so much trouble with this internet provider had to go into the store 5 times with problems with service. Do jot recommend this service at all.