3/5 C 1 year ago on Google
Great
pastries
and
solid
coffee
when
it’s
made
consistently,
but
the
employees
really
ruin
this
place
for
me.
Zero
understanding
of
good
customer
service
flow
or
multitasking.
It’s
like
they
they
are
blind
or
living
in
their
own
world
without
customers.
Whatever
they
are
currently
doing
is
more
important
than
a
new
customer
or
already
waiting
customer.
I
understand
we
are
in
a
different
country
where
customer
service
is
different,
but
I’ve
even
brought
my
local
Mexican
friends
and
they
couldn’t
believe
it
either.
One
experience
-
we
are
the
only
ones
here
and
wanting
to
order
coffees
and
pastries.
The
woman
is
counting
out
a
bag
of
money
on
the
counter
and
completes
that
task
before
even
saying
hi
or
acknowledging
us.
We
stood
there
for
5+
minutes
waiting
for
her
to
finish.
It
just
became
funny
after
awhile
because
we
couldn’t
believe
it.
Repeated
experience
-
restocking
pastries
or
cleaning
areas
of
the
shop
and
completing
that
task
before
attending
to
new
or
waiting
customers.
No
greeting
or
let
me
stop
this
non-urgent
task
to
help
someone
who
is
waiting…
Repeated
experience
-
They
measure
the
V60
coffee
out
on
a
scale,
yet
somehow
the
volume
of
coffee
in
the
togo
cups
is
always
different.
Sometimes
I’ll
get
a
cup
filled
to
the
brim,
other
times
it’s
60%
full.
The
flavor
is
obviously
different
each
time
also.
Today
it
was
not
even
close
to
being
full
and
very
flavorless.
It’s
frustrating
because
this
place
has
a
lot
of
potential
and
when
the
(who
I
believe
to
be)
owners
are
there,
it’s
consistent
quality/service
and
amazing.
1 person found this review helpful 👍