3/5 L R. 9 months ago on Google
I
am
a
Bonvoy
member
with
status
and
the
first
thing
said
to
me
when
I
walked
in
was
“points
or
a
snack”.
Not
“hello”
or
thanks
for
being
a
Bonvoy
member!
The
front
desk
desk
is
poorly
trained
and
extremely
rude.
We
had
two
kids
moving
into
college
and
had
booked
this
hotel
specifically
for
both
SUV’s
to
be
in
the
garage.
When
we
explained
to
the
front
desk
woman
our
situation
she
rolled
her
eyes
and
gave
an
attitude
saying
the
hotel
is
completely
booked
and
why
would
we
think
we
could
park
two
cars
in
the
garage
(WELL…we
didn’t
know
and
just
genuinely
asked
a
simple
question!).
Then
the
manager
standing
next
to
her
says
a
couple
minutes
later
that
they’re
not
fully
booked
and
that
he
would
let
us
know
later
if
we
could
get
an
extra
spot
(he
was
much
kinder).
The
woman
at
the
desk
was
so
agitated
by
us,
not
even
trying
to
pretend
to
understand
our
concern
of
having
to
street
park
with
all
of
our
kids
valuable
belongings
in
the
cars.
She
SLAMMED
the
key
down
in
our
face
and
was
so
nasty.
I
will
never
stay
here
again.
The
bathroom
was
dirty
and
when
we
tried
to
call
the
desk
several
times
for
clean
sheets
for
the
pull
out
(ours
were
dirty
and
smelly),
no
answer
from
our
friend
at
the
front
desk.
Rooms
are
dusty
and
there
was
a
dirty
bandaid
on
our
floor
in
visible
sight.
The
parking
garage
is
so
tight
we
could
barely
turn
our
car
into
the
garage
without
hitting
a
pole
or
a
wall.
I
would
recommend
staying
at
the
Marriott
in
South
Side.
The
parking
situation
is
better
and
the
staff
is
so
much
nicer.
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