The lying about the delivery time of the devices. Also they are not answering a phone when I’m calling.

I've been in twice and both times chatted with Nisha. She is fantastic. I had tried to get an esim set up on my phone with another provider and spent more than an hour in the shop without success. Nisha did it in 5 minutes! She is also very kind and personable. O2, you should give her a raise. You don't want to lose an employee like that.

Delighted with the swift, professional and friendly service received from Anthony at the Richmond O2 store. It is because of him that I moved from another provider and if I could give him 6 stars, I would. Outstanding customer service from this one gentlemen, who really stands out amongst generally shocking service received in mobile phone stores in general. Thank you Anthony.

I like this cafe with great service and variation of food and drinks, I go in there many times for breakfast, you can sit inside or outside. Highly recommend 👍👌

Staff is friendly, professional, knowledgeable. A nice atmosphere inside. Shop is tidy and well organised.

I signed my contract in the shop and everything was fine until I went abroad and forgot to switch off data before flying outside of the EU. I did that 2 minutes after landing but 5.25 mbs of data cost me over £30. Massive scam and you can get cheaper contracts with other providers even if they don’t offer the old rates for Europe. Can’t wait to change to a provider that doesn’t disrespect their customers and cheat them out of their money.

On my first visit, I was looked after by a nice man named Prince who was excellent and catered specifically to my needs. Recently though, Brandon helped me when I went back to the store to look at more plans with more data. I denied the terrible service, with broadband being the sole concern, and left the store only to be greeted with a text message confirming a non-consensual broadband purchase. Following, when I went back to the store, I was told there was nothing to cancel because it was only a sign-up. I'm appalled by this behaviour.

Arrived on a Thursday afternoon with my son's phone with a SIM card issue. Shop was empty so was seen promptly by David who supplied and registered a new SIM and removed the bar that was blocking the phone from working. From beginning to end it took twenty minutes and I left with a working pnone ~ all this for no charge! Has to be a five star review.