We had a great shopping experience! We were able to browse all of their couches without getting pestered or stalked by the staff unlike other furniture places. Steve was very professional and checked on us a couple times but not overbearing at all. When we were ready to purchase, he was easy to get a hold of and made the transaction very smooth. They have a great selection too at a range of prices to meet your budget. Highly recommend this store and again Steve was great!

Donna and Sabrina were incredibly helpful. They got me in and out. I appreciate how thorough they were in my financing options. Donna assisted in all my financing questions. She was informative and patient with me. I received proper instructions on the step by step process. Sabrina was outstanding and professional as well. She recapped my sale items to inform me of my overall delivery. These two were collectively a great team. Seeing how well they worked together made my experience a great one. For this being my first time getting new furniture, I am beyond happy on the process. They got me in and out. This was definitely worth driving to Florence. These ladies are excellent. Should I ever need more items, I know they will be diligent in meeting my consumer needs.

This place is a joke. This is actually the second place we went to buy some furniture today. The Ridge Road American Freight was the first but that place was so ghetto we left after a few minutes of being ignored. We had hoped for better here and were prepared to buy. A half mile away at the counter in the back, as far away from the door as possible (who designed the store? Pure genius!) there were some people who appeared to be employees who were engaged in a loud conversation with themselves. Not one person looked up. They seemed content to just stay back there while we roamed the store. We had a few questions but noone came over to talk so we left. We tried the American Freight store across the parking lot and we we're politely waited on as soon as we walked in. The selection for mattresses wasn't as good there so we ended up across the street at Furniture Fair. The fourth time was the charm. They also waited on us as soon as we walked in the door. We spent $1,300 today and none of it went to Cincinnati Overstock nor American Freight. We are also planning on spending more soon for other furniture but we won't waste our time at Cincinnati Overstock.

So almost a month ago my wife and I placed an order for a new chair. The ETA given at purchase was two weeks. I have followed up almost every week and at one point offered free delivery because of how late it was if it doesn't make it in by the 4th of July. Well I followed up today (7/2/23) and was informed that I can get it Friday but we don't qualify for the free delivery because it made it to the main warehouse before the 4th but not the store. As a consultation they offered to take off $25 if I wanted to make a two hour round trip to pick up a chair that is almost a month late. This is ridiculous and I won't be purchasing anything else from this store after this order.

Our couch just arrived. It’s incredible! Shawn was tremendous. Honest, direct, and knowledgeable.

Customer service was amazing. We worked with a lady named Donna. I've never met anyone so helpful and kind. I'll gladly be back for more furniture in the future. I'd love to work with Donna as she was so helpful, and helped find a bed/table in stocks. She would make a great leader 👏.

Tyler is who helped me and he was very patient with me and answered all my questions, I had a lot! I'm confident in my couch purchase. He made it easy, great customer service!

We’ve been looking for quite some time for leather recliners with a smaller profile, that both swiveled & rocked. Cincinnati Overstock Warehouse had exactly what we wanted @ a great price. Steve @ the Florence store was so friendly & helpful. He answered all our questions & made it a positive experience for us. The store had a broad selection & prices clearly marked. Would definitely recommend the store & the sales Rep - Steve.