We ordered a 2 beds room 4 days online, but they tell me just have one beds room but will change a room for us next day. Next morning we go to Chang room. They tell us we have to pay extra 90 to change! Why? We pay for 2 beds online already? Why we have to pay extra money to get what I paid for already??? Extremely bad conditions! Carpets that have never been cleaned! Extremely bad service attitude!

Where do I start a complete nightmare this place needs to be condemned bulldozed to the ground…. First the man with makeup at the front desk takes forever never looks at you you ask questions he doesn’t respond we were given room 103 the first room OMG all I can is disgusting the smell was horrible like the carpet had been wet for days and it finally dried it made your feet feel gross my husband suffers from weak lungs literally the smell gave him a flare up had to call the ambulance at 3am for him I asked to be moved they gave me this excuse of we have no rooms finally after I told her she need to send me to another motel she gave me another room which was half decent but overall the company should be ashamed renting this place out. There was no manager to speak with and wasn’t going to be in for days I was told. The beds had brown spots all over there was candy nerds all over the floor gum in the corner of the room the fridge sounded like a ticking timer all night dead flies in the bathroom the furniture looked like it was at a mechanic shop black stuff all over them just stay away completely!!!!!

Nasty hotel. Bathroom door won't latch. Tub all chipped up and grab bar rusted. Black mold on ceiling. Shower head set for short people. None of the outlets will hold anything that you try and plug into them. The only good features this has going for it is the pool and landscape. Hot tub or kiddie pool was tarped over. There are places within walking distance. Definitely overpriced for what we got.

Nice rooms for the price. I was comfortable enough and felt it was enough accommodation to consider returning when in town.

Dirty, no breakfast, far location for tourists and additional charges. This hotel is far from what is advertised in the website. The corridor's carpet is dirty and some areas area smelly. In my room there was a nest of cockroaches inside the telephone right beside the bed and they were going out during the night. The breakfast is a paper bag with a muffin and a frozen taco, no more than $3 breakfast. You can stay in much better hotels without breakfast (which is the same) for the same price. I thought it would be a central location for tourist attractions but you face traffic jams everyday in both sides, so better would be to stay close to attractions definitely. And for my last surprise my reservation was duplicated by mistake and the hotel charged an additional $150 for a no show for the second reservation which was not refunded. Terrible experience for my family, first time we slept in such disgusting place. Not recommend at all.

DIRTY DIRTY DIRTY, DISREPAIR DIRTY DISGUSTING PLACE. On top of being a pig stye, They REMOVED all interior SAFETY LATCHES.. Obviously they've had issues with past guests, but to remove the interior safety latches in this POS place.. Wow... I canceled my stay and went elsewhere. Oh, and They are charging $100 a night, mid week 😳😬 DISGUSTING. Anyone saying this is a great place either lives in squalor or is an employee trying to counter act the negatives. Pictures speak for themselves

For the location and surrounding establishments its functional. Way too noisy on the weekends with the venue right next door blasting music all night long. Property wise the cleanliness seems non-existent to abysmal, hallways feel abandoned with plastic covering carpet, and parking becomes impossible even with a "parking pass". The rooms have a few redeeming features.. bathroom & bedroom look recently refurbished, otherwise the rest of the stuff looks old & falling apart. I moved rooms once because my window wouldn't even lock, the second time a drywall screw was holding the window closed and by the third we figured out it was the best they could provide as it at least latched closed..

ABSOLUTELY TERRIBLE PLACE. This hotel is the worst .. and it's not cheap either. The security doors are all broken -- so expect non-guests to be wandering around. The hallway carpet is stained EVERYWHERE and so are the walls. The furniture in the room is all chipped and gouged and could not be sold at the worst second hand store. The curtains were broken. The tub was chipped and needing repair. STAFF wanted a cash deposit of $100 -- tried to discourage us from using our credit card for it (why??) ... and then after a night in this mess, they refused to allow us to shorten our reservation. Should have read the reviews first!! (Maybe this one will help save you the same.). BTW --- the 5-star reviews are all bogus.

This place is the definition of awful, if you like to stay in a nice clean environment don’t even step foot. Guy with makeup receptionist was very rude, I didn’t even stay 5 minutes I left right away, I got to the office and the guy with makeup said my refund was processed. I wanted to make sure the refund was processed “3-5 business day” I called the office the next day and a different receptionist said there was nothing on file of a refund, that’s theft!!! Don’t take your kids here at all! Sadly, I didn’t book this location myself and had no idea this was a bad area but wow. Greentree @ Alhambra was a great stay!

We were looking for a place close to family we were there to visit, and this is where we ended up. Hard to rate, in a way, because we stayed just one night, and it looked like the hotel was in the middle of some pretty major renovating. Our room was comfortable, certainly adequate, but looked like it was being remodeled as well: big, virtually empty room as we entered, just two small tables in it. Looked like at some point, possibly another bed--or more likely a pull-out sleeper couch--would be added, since there was a TV in that room as well as one in the bedroom. Bed was comfortable, shower was great (except that because of the way the door slid, you couldn't turn the water on before you got in the shower without getting water all over the floor). Lots of traffic noise, sirens in the area, some pops that could've been firecrackers or something else outside the building during the night. The elevator we used had non-responsive buttons: the door would close, but then when we pushed a button to go up or down, the elevator didn't move. One time we got it to go finally; the other time we ended up getting out and going to a different elevator. Some hallway carpets were dirty (as were the stairwells), some were covered in plastic, some were missing entirely. Despite all that, our stay was uneventful, comfortable and affordable.

Very disappointed whith are room. The restroom was very nasty, holes that were covered, bad job. Everything looked old and dirty. The rug was dirty, are sheets had cigarette burned holes and it was a no smoking room.

Rooms are dirty and even have mold , theirs rude guests that will Start fights very dangerous place to stay specially if you have family. Hotel needs alot of remodeling done way out of date

I had to attend a concert and left my kids at the hotel(26,21 and 14 years old) they went to buy dinner at 8pm, they returned and the key didn’t work, they went to front desk and ask for a new one and the Rude lady didn’t want to give them a new key , because she said it had to be me the one to ask, she left my kids outside in a strange city!!! They had to spend 3 hours at the car and thank God I left my car!! They need a new employee who has empathy and customer service skills, beside the awful carpet, stain all over, very disappointed! Never coming back to this hotel

This is such a disgusting hotel. Walking into the hallways you can tell that they have never been clean. There are rips everywhere and filled in with duct tape. The walls in our bathroom were breaking apart because of water damage. The floors were stained. No work whatsoever. The cleaning ladies were incredible for sure but I was completely dissatisfied

Absolutely disgusting and ran down. If you are looking for cleanliness or updated you came to the wrong place. Don’t ask for fresh bath towels either because you will get them with globs of hair in it. Broken AC units in the rooms, stains all over the carpets, bathrooms look like they haven’t been sanitized since the early 2000s, and the doors to go into the building from the parking lot are all broken and do not lock or shut so anyone can come in off of the street. Look elsewhere!!!!

I can’t decide what’s worse, if the service by the front desk agent who takes a whole hour to do a check in and will yell at you for literally asking the bare minimum. Or the fact that they didn’t even bothered to clean PEE out of the toilet bowl. There were hairs on the sink, the dresser was like the pictures show. It stinks like cigarettes.This place looks like something out of a horror movie. I don’t even know how it’s still part of Choice.

The cleaners in this hotel are very rude. After I had put up the "Do not Disturb" sign, she woke me up by knocking on my door for 5 minutes and asking me when I was checking out. But actually, my check-out time is tomorrow, which is unreasonable and stupid.

This is a great hotel. Always very clean, workers are so respectful and honest. They give you privacy but are always immediately there if you need them. Peaceful place with great location. Casino and freeways next door....

Dirty. Forced to stand outside when the lobby is blocked off for no reason. They have taped up cardboard and left us to stand outside for 20 minutes in the freezing cold to check in. Hand sanitizer fell on the floor and broke when we tried to use it. Hallways are disgusting, sheets feel dirty.

None of the amenities listed were available. I even called before booking to confirm the amenities I requested were available. I was told they were. That was not true. Very rundown place. Overpriced. I would give them 1 star but I’ve stayed at worst unfortunately.

Trick or treat! You definitely get tricked in this horrifying place, is nothing like they show in the pics. Dirty carpet, smelly room, bathroom in bad condition, mold around the window, a COCKROACH!! very old furniture and not very helpful stuff members so unprofessional but I guess that goes with the whole scary experience but if you don't think it could be that bad I dare you to go and check it out for yourself you'll never forget it. Way to expensive for what they offer. One good thing is that is located within walking distance of restaurants, stores and casino.

This place is literally walking distance, across the street from the Bicycle Casino in Bell Gardens. The Casino has its own Hotel which charges 2-3x per room, per night more than this Hotel. That being said, THIS Hotel, is very good, clean and very comfortable. This place is quite good! The rooms are Spartan, but comfortable. Beds are firm, but so comfortable. TV is basic cable, WiFi is difficult. Pool was under construction, but in Winter, who cares? A Phenomenal Breakfast. Includes Scrambled Eggs, Waffles, Yogurt, Sausage, Toast, English Muffins, Danish, Muffins, Hard Boiled Eggs, Juices, Coffee, Fruit, and more, every morning from 6am to 9am. Staff is friendly, kind and multilingual. Housekeeping is friendly and helpful, Front Desk is super kind, helpful, knowledgeable and capable. Grounds are clean (I even saw Housekeeping sweep the parking lot!), hallways are clear and Room appeared to be spotless. The Hotel is located 13mi away from USC Keck Hospital, 15mi to the Aquarium of the Pacific, and 9.8mi to Downtown LA. Centrally located, the Hotel is .3mi from the 710 fwy (the Long Beach Fwy). Literally walking distance from the Bicycle Casino in Bell Gardens because the Hotel is right across the street from it. One great thing about this Hotel is that it is Handicapped Accessible. There are ramps and Accessible Showers and Bathrooms. The Heated Pool has a lift that can put those with very limited mobility into and out of the Pool. This is not something I see at many Hotels and it makes this one stand out for me.