My daughter came into this Kay Jewelers store today in search of a pair of new earrings to replace a pair where she lost one of them. The sales people were rude and inattentive and appeared to be uninterested in helping her in any way. Just a little professional behavior would have probably resulted in a sale. Guess we’ll look elsewhere. If I could have given then zero stars I would have because that’s what they really deserve.

Wow! What can I tell you. From start to finish my experience at the Del Amo Mall location with Francisco and his team was wonderful. Shopping for an engagement ring is a very delicate and nerve-wracking experience. From the moment I stepped inside the store, Francisco made me feel very welcome and at ease. I told him that I was looking for an engagement ring and he promptly asked me questions and had a couple of options that fit the bill. Francisco is a wonderful salesperson and manager. I didn't feel pressured or judged at any moment. Francisco mentioned that if at any time within 30 days the ring went on sale, he would gladly make a price adjustment... and let me tell you he is the real deal! A gentleman and man of his word! Sure enough within 2 weeks the ring went on sale. One phone call is all it took, Francisco remembered me and went ahead and did the price adjustment over the phone. I am so happy to have had the fortune to deal with Francisco and his team at Del Amo. Thank you.

If you buy anything at Kays - ANY Kays Jewelers - it needs to be cash. Their credit card is handled GENESIS FINANCIAL. I recently tried to purchase a $650 bracelet to my card, and was declined by Genesis! I have PERFECT credit, have never gone over my credit limit, AND HAD PAID OFF MY $4,000 BALANCE A WEEK PREVIOUSLY. THE PAYMENT HAD BEEN OUT OF MY CHECKING ACCOUNT AND IN THE HANDS OF GENESIS FOR OVER A WEEK, AND GENESIS HAD PLACED A 21 DAY FREEZE ON MY KAYS ACCOUNT. As I have said, don't shop at Kays unless you are paying cash. Steven Jones

Plan to go to this store when they are not on lunch. I came to the store recently to pick up and in store pick i made online. When i arrived at the store ALL of the doors were closed and there was a note posted that simply said “Lunch.” I understand we are in a pandemic and operating hours have been adjusted to slow the spread of the virus but the website states that the store is open from 11am-7pm, no where in that suggest that they will be taking a lunch and closing the store from 2-3pm in the middle of the week. They should have more courtesy to customers’ time and display that the store hours with regard to closing for lunch daily while already operating on limited hours due to the pandemic. Fortunately for them i previously ordered the product because ALL of the other jewelry stores in the mall do not close for lunch in the middle of the day.

By far the worst Kay Jewlers I have ever dealt with. Customer service is atrocious, wait time is ridiculous and overall a terrible shopping experience. Do not confuse this with the Kay Jewelery Company, it is only this store that I have had the most problems and difficulties with.

Francisco was thee best sales person that helped very good customer service and nice conversation will definitely come back.

Great and friendly help from your staff. Will recommend the store to family and friends. Will shop there again soon. Thank you again. Raymond

I believe her name was Doris but the lady was very sweet and made my return quick and easy! Customer service was great

Doris was super sweet and amazing a she was very patient and sized my dads watch perfectly . Very please with our visit today . Will be coming back

Doris is always a great person ❤️ helping choose my Xmas gifts.

Doris who works at del Amo mall is very kind and always welcome me with big smile. I like she always asks me if I need help but never force to sell.

Great experience. Doris helped us out and she was great. Very memorable experience.

Came in to buy my wife a birthday gift and doris was great she went over and beyond to help us she was gave us time to think about it and when we did we came and she sold us on it we are extremely happy .

Had a great time at Kay Jewelers. Found a lovely engagement ring. Karla was very helpful and informative. Great consumer service

Mr.Charles is a very pleasant salesman who worked with me very patiently and Mr.Francisco along with Ms.Dorris provided an amazingly warm and welcoming experience.

Doris and Natalie was so nice and respectful. Really made me feel relaxed during my purchase. I will absolutely be back!

Christina was very helpful, and very attentive to our needs. We went in for a watch, and ended up leaving with an additional necklace because of how far she went to help us save. I appreciate being a patron to a business with employees that go above and beyond for their customers as Christina did.

Doris was extremely helpful, patient and courteous! I appreciate your help in finding my 20 year-old warranty! Your fantastic selection of jewelry and the excellent customer service has always impressed me, and it’s some of the reasons I continue to be a loyal customer.

Best experience ever! Doris was really charismatic and welcoming right from the beginning! We felt super comfortable with her as she respected our budget and made sure I found the ring I was looking for. Walked out as a very happy customer (:

This shop is unique in all the gift aspects and products that are offered here. Everything is exceptionally unique and beautiful although there is a price to pay here and it's a bit high. But at times worth it!

Phenominal quality and service. Al is about the best ever. And you won't find any more honest.

Although I had issues with the item I purchased the staff at this location were very helpful and kind :)

Pretty unimpressed with this place. The saleswoman did a good job of suckering my wife into picking out a ring that was $600 over my budget. I caved since I can't be the bad guy that tells his wife no to a wedding ring, maybe my bust there. Anyways, I found out today that the financing isn't like your typical financing. You have a credit card. Now I promptly shredded it as I have no intention of having more than one but where it bothers me is that I was assured that this is just financing and NOT a card (because I expressed my desire to not have more than one). After telling me it wasn't a card I signed the paperwork. When I went to start payments on the ring I found out that they didn't actually give me the account number I needed. They said it would be mailed to me when I called. After a few days I called again and I found out they had sent it to the wrong address (not even close to mine). Luckily, I got it a couple days before my payment was due. Now, the setup process. It is by far the worst payment setup I've ever experienced. You can't use your credit card (I wanted to get $2600 worth of miles over the next year) because it only draws directly from bank accounts. I would avoid this company. They have non-customer friendly policies and seem to but out to siphon ever dollar they can from you. I will never shop with them again.