1/5 Colleen T. 2 years ago on Google
Do
not
recommend!
Valentino
Resort
and
Spa
was
difficult
to
deal
with
from
the
get-go!
I
should
have
read
the
writing on
the
wall
and
not
gone
there,
but
I
wanted
to
give
them
the
benefit
of
the
doubt
since
everything
had
been
in
lock-down
for
so
long.
I
was
part
of
a
10
person
group
visiting
on
a
day-pass.
The
staff
were
friendly
and
nice,
but
to
me
it
was
very
apparent
that
staff
morale
was
low
and
management
was
uncaring.
This
compounded
the
issues
and
made
for
an
unpleasant
visit.
I
contacted
management
after
our
visit
and
their
reply
was
as
expected
and
unhelpful.
BOOKING
PROCESS:
Payment
was
required
in
advance;
however,
the option
to
pay
was
Philippines
bank
transfer
only.
We
had
our
tour
operator
pay
for
us
and
then
reimbursed
the
tour
operator.
SPA:
We
pre-booked
10
one-hour
massages.
Upon
arrival
we
were
informed
that
the
spa
was
closed
for
renovations
(fair
enough
-
but
let
us
know
in
advance)
and
we
found
that
the
massages
were
now
being
accommodated
in
a
guest
room
where
the
bunk
beds
were
pushed
to
the
side
and
two
massage
tables
were
set
up.
Massages
turned
out
to
last
not
one-hour,
but
approximately
45
minutes.
When
the
staff
were
questioned
about
this,
they
contacted
management
and
told
us
that
all
massages
are
always
45
minutes
to
accommodate
undressing/dressing
time.
We
are
are
well-traveled
group
and
have
never
experienced
this
before.
But,
fair
enough,
if
one-hour
massages
are
45
minutes
to
make
this
accommodation,
guests
should
be
notified
of
this.
No
one
likes
that
kind
of
surprise!
Additionally,
the
last
group
that
went
to
massage
asked
the
ladies
how
long
the
massage
was,
was
told
1-hour,
and
then
very
obviously
looked
at
their
watch
to
note
the
time.
They
were
then
given
a
1-hour
massage.
CABANA:
As
a
group,
we
booked
a
10-person
cabana.
The
cabana
was
nothing
more
than
a
rickety-floored
curtained
square.
Very
unusable.
When
we
asked
for
a
refund,
the
staff
called
management
and
relayed
to
us
that
it
was
impossible.
POOL
AREA:
There
were
four
sun
loungers
and
no
chairs
for
our
group
of
10.
To
start
with,
people
were
laying
on
the
cement.
One
person
was
bit
by
ants.
We
asked
-
twice
-
for
additional
chairs
or
loungers.
Both
times
the
staff
had
to
call
management.
The
first
time
we
were
told
we
could
find
some
chairs
and
move
them
ourselves,
which
we
did.
We
found
two
plastic
chairs
stacked
together
and
moved
them
to
the
pool
area.
However,
when
we
unstacked
them,
there
was
not-nice
trash
in-between
them.
The
second
time
we
were
told
that
it
might
be
possible
to
have
two
additional
sun
loungers
brought
in.
In
the
end,
the
staff
were
able
to
find
seating
enough
for
each
of
us.
BAR:
The
bar
was
quite
a
distance
from
the
pool.
When
we
asked
about
ordering
poolside
drinks,
we
were
directed
to
a
phone.
The
phone
did
not
work,
so
we
trudged
up
to
the
bar.
It
was
then
that
we
found
that
anything
ordered
and
taken
out
incurred
a
10%
fee
and
anything
ordered
for
delivery
incurred
a
50%
fee.
The
fees
are
fair
enough,
but
still
surprises
and
inconvenience,
along
with
all
the
other
issues,
made
this
a
bad
experience.
PUBLIC
RESTROOMS:
As
day
guests,
we
had
access
to
the
public
restrooms
and
showers.
The
toilets
didn't
work
and
some
were
quite
dirty.
There
was
no
waste
paper
or
hand
soap.
We
asked
some
of
the
cleaning
ladies
for
assistance
and
they
offered
us
to
use
a
guest
room
located
near
the
pool.
We
thought
that
was
very
nice
and
used
the
toilet
in
the
room.
It
wasn't
until
later
when
I
contacted
the
management
with
my
complaints
about
the
experience,
that
I
was
reprimanded
for
using
the
guest
room
that
their
staff
offered
us
to
use.
Clear
indication
of
the
disconnect
with
management
and
low
morale.
OTHER:
We
are a
well
traveled
group.
We
understand
the
difficulties
businesses
have
had
during
the
pandemic
and
don't
expect
everything
to
run
smoothly.
If
there
are
not
enough
mangoes
for
fresh
mango
shakes,
as
advertised,
we're
okay
with
that.
No
problem.
But
the
amount
of
issues
experienced
and
the
blatant
lack
of
communication
leaves
me
with
a
bad
experience.
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