2/5 Jesse J. 5 months ago on Google • 241 reviews
Update:
Owner
is
pretentious
&
rude
but
i
certain
he's
oblivious
to
this
fact.
Which
explains
why
he
has
a
high
turnover
staff
rate.
Kensington
Pub
in
Cleveland
Heights
used
to
be
my
go-to
spot
until
tonight's
culmination.
It
all
started
over
under
cooked
fries.
I
voiced
my
concern,
but
the
owner
intervened
abruptly,
creating
tension.
His
refusal
to
listen
when
we
declined
the
fries
but
offered
to
pay
turned
the
situation
sour.
His
repetitive
use
of
"ignorant"
hit
hard,
feeling
like
a
racial
slur
in
2023.
The
owner's
escalation,
continuously
calling
me
"ignorant"
despite
my
attempts
to
explain
its
impact,
was
hurtful
and
disrespectful.
This
experience
tainted
my
view
of
a
place
I
once
enjoyed.
Overpricing
and
ignoring
reasonable
requests
contradict
basic
customer
service.
Blaming
me
for
insufficient
tipping
and
his
reliance
on
customer
tips
seemed
unfair,
especially
with
high
price
stuff
like
$10
corn
dog,
$9
fries
or
3
flat
chicken
tenders
for
$12.
His
dismissive
and
racially
charged
language
made
it
clear
that
this
place
isn't
welcoming
for
people
of
color.
This
encounter
shattered
the
good
experiences
I
had
here.
The
decline
in
customer
service,
particularly
from
the
owner,
has
made
it
impossible
to
recommend
this
place.
I
hope
for
improvement,
but
until
then,
it's
not
a
place
I'd
suggest
for
anyone,
especially
if
you're
a
person
of
color.
Please
note:
tonight's
rudeness
and
disrespect
is
not
an
isolated
issue
but
it
is
the
last.
8 people found this review helpful 👍