Bad experience at this gym. The first trainer overcharged us for months, then my wife and I were bounced from trainer to trainer(one trainer would frequently not show up). When I asked the manager about respectfully removing the cancellation fee, he refused. Even though we came in from Beaumont every morning for six months. Apparently keeping 200 dollars was more important than a good name and reputation.

When I first joined the gym I had a great time there. Friendly workers, great environment, and decent equipment. Three months in, they've change a large amount of there staff. This new staff is unfriendly, does not greet members, and throws off a bad vibe. Also ever since the staff has changed I've been yelled at by employee sayings its too loud when i dead lift. This is power house not the library or planet fitness.

The gym itself is great and super clean. The issues came when we had to cancel due to moving. When we signed the contract, we were told that since we were oilfield, we could just use our driver's license as proof of move when we had to later relocate. Obviously we now know that was false. When I went to cancel the memberships, I paid the $100 each to cancel. At that point I was told that only my husband's membership would be drafted for another month, and that mine wouldn't. Now I am getting daily phonecalls from ABC financial because they say I owe another month. All this extra nonsense could have been avoided if the gym staff was just honest about what charges we would have had from the start. If the only way you feel you can secure memberships is by lying, then you need a better system. I have called to try get a better understanding of why I was deceived, and all I get is attitude and then hung up on by staff.

This gym is the last place I would ever workout at..the gym owners are nothing but one step under a used car sales person...funny thing is the gym owner has many complaints at the BBB. But she thinks she is fair and by the rules..she makes up contracts and trys to charge non members or members from other gyms a membership...its laughable dealing with this poorly ran place.

Horrible!! POOR customer service which led me to cancel everything. Cancelled both Cross fit and member ship in May 2018 and here it is August and I’m still being charged for membership. Spoke with Lindsey in accounting and she was of no help. They conveniently have one cancellation in the system but not the other. The owners do not operate in integrity. Update 09/04/18- I was able to locate my copies of the cancellation forms and disputed it with my bank. I received my money back and the next day Power House had their collection agency call me. So I politely sent them the same info and requested that they refrain from calling me. Moral of the story. KEEP ALL DOCUMENTS GIVEN TO YOU.

If I could give this gym a 0 I would. His was the most horrible experience that I have ever had. I was treated like a dog after being a member here for over 2 years. I have not attended the gym for over a year due to the way that they treat people, but I thought that I was still on contract. When I spoke on the phone with someone on July 26, 2018 they told me that I was not on contract anymore and that I could cancel. When I went there to do so the lady at the front desk called the manager out and it went down hill from there. He was so disrespectful during the entire conversation. When I tried to stop the conversation because he was being so RUDE he started yelling, "WATCH YOUR HANDS". I didn't know if I should run out of the door or just stand there because AT NO TIME DID I MOVE MY HANDS AGGRESSIVELY TOWARDS HIM AND NOBODY ELSE. I felt like he was going to hurt me. I am 5'1 and was standing about 4 or 5 feet away from him with the counter in between us. I was so scared I called 911 for them to send a police officer. The girl at the counter act like she was cancelling my membership and told me to sign the signature pad and I did so. It was after they printed it out is where I saw that they make you pay for 30 more days. All of this is for $32.00. I emailed the owner several times and called twice. Finally someone emailed me back and told me not to call for the owner any more. Can you believe the nerve of this company. The police department told me not to come back there because of a safety issue that I have. After reading some of these review I understand that I am not alone. They have treated others like me the same way. They are still fighting me for the $32.00. smh

Horrible gym. Being yelled at for deadlifting. They have a cross fit room to use but it's never actually usable when it's supposed to be...cleaning lady asking to check the bottom of our shoes while we are in the middle of lifting because she's worried we may have gotten the floor dirty (which we didnt). When I did complain about all the broken equipment (1 out of 4 stair steppers broken, back rower broken, leg press broken..all broken for weeks, not just days) the manager guy got offensive and kept saying he did his part and ordered the equipment so it isn't his fault they aren't fixed...the only friendly staff in that whole place were the girls that worked in the childcare and a couple of the girls at the front desk. Everyone else was very stuck up, rude, never smiling..just all around miserable...ABSOLUTELY TERRIBLE.

The person who was responsible for signing you up would never tell about the 100 dollars cancellation fee. So, don’t sign anything without reading it. They are professional but at stealing.

At the time of registration, I asked a guy named Randy that I was looking for a gym where there is no cancelation fee for your membership, and he said they don't charge you any fee for cancelation. I want to let you know it is a lie; you have to give them 30 days' notice and proof of relocating to avoid a cancelation fee. Just don't fall into his trap. Oh, he also hangs up on you if you try to explain it to him over the phone!

Great all around experience the facility has anything you could truly want in gym including saunas, showers, full locker rooms, many group fitness classes available as well as a certified cross fit program! There is a smoothie bar for all of your after workout needs and a great personal training staff available!! We've been members for over a year now very affordable for a family of 5 and extremely helpful staff!

I work out of town and out of State alot. Sometimes I may be in for only a week to three weeks. Randy helped me get a good deal, he also toured me around the gym. This gym is by far one of the best gyms I've ever been to. The have different sections for different athletes and tempos of working out. Also, had to put this in there. This is a week after Hurricane Harvey hit. Randy has been letting U.S. Army soldiers sleep, wash up, and workout at the gym for free. That immediately earned my respect. I think very highly of this place

I actually go to this gym. I got a good deal on a 2 year contract but they always have good deals going on. They have a crossfit gym inside that you can use when classes aren't going on, as well as kick boxing and they offer lots of other classes. They have spacious private changing rooms in the womens bathroom as well. They also have a juice bar and a daycare. The layout is a little odd, but they have it set up the best way for the space. It does get really busy in the afternoons, but that's any gym. I like it because the owner really seems to care about what the customers want. I told him that exogyn had a sauna when I toured one day and when I went back a few months later they had added one to the women's room. Im not sure about the mens, but im assuming they have one as well. I really don't have anything negative to say about powerhouse, it's a great gym.

I’ve been going to gyms for over 20 years in the Woodlands, TX area. It was much to my amazement to come to Power House Gym and see the high standards and expensive cardio and weights the gym had for its member. They even have assault treadmills which are sorely lacking in my other gym membership. I think this is top of the line gyms in 150 mile radius. Don’t miss out

The Best gym in Texas bar none! The owner and staff express the highest in true southern hospitality! Simply outstanding experience.

Great selection of equipment and variety of class offerings for all levels of folks. Instructors are great to work with.

Love this gym been going here over 4 years now. They have many different classes and child care

Amazing staff! I can't say enough good things about them The motivation and support you get here is first class!

Great looking gym and just good people. They opened the place up to let volunteer hurricane cleanup crews shower there and welcomed us like family!

Friendly staff!! Clean and beautiful club. Classes for every fitness level. I would recommend this club to any body.

I've been to gyms all over the US. This gym is one of the best gyms I've EVER been too. Cleanliness is a 10 on a scale of 1-10... Great equipment with a helpful and friendly staff.

I travel with my job often and workout at Powerhouse Gym Port Neches when in the area. I have worked out at many Clubs around the country and have always found Powerhouse Gym to be Super clean , well equipped , with a very friendly and accommodating staff. The Owners do a very good job of maintaining the equipment as well as adding new and unique pieces. I look forward to training here whenever I am in the area. I would highly recommend this club to anyone regardless of their level of fitness.

Equipment in superb condition and first class service from staff!

Im a member and I highly recommend this place! The staff is always friendly and helpful. The facility is clean and equipment is well maintained.

Staff is friendly and gym is always clean. Lots of machines and opportunities for different types of classes.

Great place to workout. Good equipment, friendly staff, and EXTEMELY clean!

Good gym. People are friendly. They have a wide variety of equipment.

Best gym around here! Randy the owner is a cool dude.. He is improving the gym all the time.

If you're in to CrossFit then this is the place. Otherwise it's just an average gym, nothing whatsoever noteworthy about it. Facilities are not well maintained, doors missing from lockers, hand dryers don't work, no water bottle fill stations, staff really could care less ... Unless you're a cross-fitter.

Got a free month membership.

very welcoming gym with an excellent staff. 10/10 recommend

Great Gym excellent equipment! Great atmosphere

Great owners and facility

MANN time of my life went in one night and hit my workout hard. trainer there spotted me while i hit my PR of 875 lbs on bench press after hitting it we got hyped! only 3 bc all the ladies there are on roids.. not me not me

I had a amazing experience at this gym. I hadn’t been in a gym in 8 months not to mention I hadn’t worked out for 6 months after giving birth to my son and I came across a post on Facebook about the six week challenge,I decided to give it a shot. Mike, Susan and Jason are amazing coaches and take time with each person in directing them on how to work out safely and get the best results. By the end of my six weeks I hit my goal and couldn’t be happier. I would recommend this gym to everyone.They also have other classes like Zumba,indoorcycling,Pilates,yoga,and even childcare.Also the staff was always helpful and friendly. I travel a lot with my guy because of his job and we have tried plenty of gyms but this one by far is my favorite and I look forward to continue to use this gym when we are in the area.

Great gym and great people!!

Love my gym and everyone there!😁😁❤

I’m so glad I got around to these 1 star ratings before I signed up, I feel like a better gym should come to the area and takeover These people are trash

Love it

Love it

(Translated by Google) Excellent (Original) Excelente

Wonderful place to workout. Staff is supportive. Check them out.

Clean and well run gym with a friendly front desk staff. Offers a variety of group fitness classes that are well coached for maximum results along with Crossfit training that is offered at a variety of times during the day. A well rounded facility for everyone's fitness needs.

The best gym ever! Friendly staff and great equipment! The GTS Crossfit group is absolutely amazing! Very sweet owners and employees! Thank you Powerhouse Gym for everything you do for me!!

This is the place!! If you need to hit the train to swolesville or catch a crossfit or even a zumba class Powerhouse is the place. Amazing staff that is friendly and crazy helpful. The front desk staff are the best.

Very nice gym affordable nice people would recommend 😁

My home away from home.

Clean gym, nice staff, recommend to anyone.