So rude! I accidentally walked behind the registers to look at what I thought was a table of merchandise and one of the girls was excessively rude. She yelled HEY you can't be back here! I was like oh sorry! and left that area of the store. I was like 2 feet away from her...she should've let me know a bit more politely. I was going to buy 2 things, but I put them back because of her. I was not going to give a store with rude staff my money. I took it to the Coach store instead

Sale association was very rude when assisting my mother and I. Her expression on her face said it all. We were unable to use $50 gift card due to issues with their system. When complaining to the manager she walked up very rude and unprofessional from the start. My mother asked if she could compensate the inconvenience by honoring a $5 towel deal since we did not end up spending that much since we had to use a debit card as oppose to the Francesca’s gift card. She allowed us to do so, but when she grabbed the two towels she threw them on top the counter slamming them at us. Just extremely unprofessional and a nasty way to act as a manger.

Had a fantastic experience today!! All of the ladies were so helpful and sweet. I’m a frequent Francesca’s shopper and this one is the best, hands down!

Love the jewelry 😍! Great customer service. Love it!

Always has super cute clothing and accessories

This review is actually a ZERO!! Unfortunately, in order to give a review, I have to hit 1 star. My daughters and I were in the store tonight, Dec. 16th. My daughters tried on a couple of things that were on the final sale rack. At 8 pm, which is an hour before closing time, my daughter asked to try on a pair of shorts she ended up finding to match the top she was getting. The sales associate told her the fitting rooms were closed even though there was a customer in one of them. I then asked another associate what time they closed. She said 9. I asked her if it was their policy to close the fitting rooms an hour early. She looked confused and went back to talk to the associate. The girl was talking to her for a while and eyeing us. She again stated they were closed. When we went to pay for the items, I again asked the associate there if it was their policy to close the fitting rooms so early. She said she was the manager and said she could close them early if they didn't have enough workers to cover it. She was blatantly lying because they had 4 associates in the store, and there was only one or 2 customers there besides my daughters and I. I should have looked at previous reviews before stepping in this store. Your customer service is beyond ridiculous!!

love this store, such cute clothes and so much more!

Super friendly staff!

It’s nice.

Got a sweater dress in medium and it’s a comfy feel and the different purple stripes I like.