1/5 Petra R. 4 years ago on Google • 3 reviews
I
have
had
a
very
bad
experience
with
Perfect
Smile.
I
live
in
the
UK
and,
like
many,
thought
having
dental
treatment
abroad
would
be
cheaper,
even
after
covering
flights.
That’s
something
I
could
confirm
after
seeing
‘Perfect
Smiles’
rates
online
and
exchanges
a
couple
of
emails
with
the
clinic.
Searching
online,
I
also
had
come
across
representatives
from
the
clinic
interviewing
at
a
Czech
TV
program,
which
felt
reassuring.
On
my
first
appointment,
where
we
took
x-rays
and
agreed
the
type
of
braces
would
suit
best
my
needs,
I
was
told
that
visiting
the
clinic
once
every
3
months
would
be
enough
to
fix
my
overbite
and
crooked
teeth.
That
was
another
plus
for
someone
having
to
travel
a
far
distance
for
treatment
and,
as
the
doctor
confirmed
it
to
be
the
standard
check-up
period
for
that
type
of
braces,
I
went
ahead
and
paid
the
first
installment
of
my
plan.
Things
started
turning
sour
when,
on
my
second
visit,
and
without
an
explanation
as
to
why,
the
braces
fitted
did
not
cover
all
my
teeth
(which
I
then
learned
wouldn’t
sort
my
jaw
issue).
I
was
also
fitted
bite
blocks,
something
that
affected
my
speech
and
had
never
come
up
in
my
previous
conversations
and
consultation
with
the
clinic.
Moreover,
the
doctor
(different
from
my
first
consultation)
then
told
me
I’d
have
to
start
visiting
the
clinic
every
6-8
weeks
for
check-ups
(not
3
months!)
–
again,
just
saying
‘that’s
just
what
it
is’,
with
no
further
explanation.
In
addition,
problems
started
appearing
immediately
as
the
end
wires
on
the
braces
were
left
open,
causing
intensive
bleeding
and
bruising
to
my
mouth.
I
had
to
return
two
days
later
to
have
it
looked
into
(lucky
I
was
still
in
the
country).
Upon
returning
to
the
UK,
with
more
time
to
think,
I
started
questioning
what
had
happened
and
got
in
touch
with
the
clinic.
I
wanted
to
see
my
x-rays,
impressions
and
asked
for
a
copy
of
my
treatment
plan,
none
of
which
were
ever
shown
to
me.
Unfortunately,
I
had
been
told
nobody
was
available
to
answer
my
questions
via
email
and
I
that
I
could
not
speak
to
a
doctor
over
the
phone,
and
was
asked
to
arrange
another
visit
instead,
which
meant
jump
on
the
plane
to
speak
to
a
doctor.
I
then
went
on
to
seek
a
second
opinion
with
4
different
orthodontists,
both
in
the
Czech
Republic
and
UK,
and
learnt,
by
all
of
them,
that
the
treatment
I
was
receiving
from
Perfect
Smile
was
not
what
I
needed.
I
ended
up
withdrawing
from
the
contract
and
had
my
braces
removed
by
other
clinic
as
Perfect
Smile
would
charge
me
three
times
more
than
elsewhere
and
showed
themselves
very
unwilling
to
do
so.
As
a
patient
coming
for
treatment
from
abroad,
I
felt
I
was
misinformed
about
the
frequency
at
which
I’d
need
to
visit
the
clinic,
being
given
misleading
information
before
and
after
starting
treatment.
This
is
not
a
professional
approach
and
I
felt
their
set
up
was
all
about
money,
but
no
patient
aftercare.
I
would
strongly
urge
anyone
considering
treatment
at
Perfect
Smile
to
go
somewhere
else.
If
for
any
reason
you
want
to
go
ahead
with
them,
then
please
make
sure
to:
-
Ask
and
keep
a
copy
of
your
contract
(in
EN
if
you
don’t
speak/read
Czech),
from
your
very
first
appointment
–
I
was
never
given
any.
- Ask
to
see
your
x-rays,
impressions
and
for
a
copy
of
your
treatment
plan
(when
I
asked
for
mine,
treating
legal
action,
I
was
–
unbelievably
told
-
it
was
inside
the
doctor’s
head!!!!)
To
anyone
reading
this,
feel
free
to
contact
me
if
you
want
to
know
more
–
it
might
just
save
you
money,
time
and
a
lot
of
headache!
23 people found this review helpful 👍
