With the air traffic problems in London we were delayed three nights and stayed here as a group of four friends. The staff at the hotel are brilliant - always helpful and friendly. Considering we booked the hotel for its spa - we were very disappointed when the indoor swimming pool and jacuzzi were not warm on both days. Unfortunately both our rooms had an ant problem and whilst this was swiftly and politely dealt with, it wasn't a nice start to our stay / the smell of the treatment used wasn't pleasant. The restaurant and bar close at 10:30 - which we understand on a weeknight but we would have liked another hour. Lastly, we were hoping a four star hotel would have smart Tvs installed to watch a film at night. Really convenient location for the airport and day trips into Lyon and again, nice service and great recommendations for brasseries in town.

The hotel is good and close to lyon, however pay attention, staff have access to all the room at all time. I am on professional trip and one of the staff opened the door of my room with his pass at midnight when he was drunck. I have to get up and throw him out of my room. He run away. I raised this to the reception but they did not react at all. Never ever this place !!!!!

(Translated by Google) Call this morning to reserve a room and enjoy the facilities including the swimming pool with a 10 month old baby. After 4h30 on the road and almost there, I received a call from this establishment telling me that my baby was not allowed to use the swimming pool !!! Superb policy of the best western group. Result request for a cancellation voucher and on the way to an establishment with similar services which accepts my baby. (Original) Appel ce matin pour réserver une chambre et profitez des installations notamment de la piscine avec un bébé de 10 mois. Après 4h30 de route et quasi sur place je reçois un appel de cet établissement me disant que mon bébé n'était pas autorisé à profiter de la piscine!!! Superbe politique du groupe best western. Résultat demande d'un bon de annulation et en route vers un établissement avec les prestations similaires qui lui accepte mon bébé.

(Translated by Google) We chose this establishment to spend a quiet weekend. This establishment has a SPA, a swimming pool, a sauna and a hammam (it is preferable to make a reservation, even if you are told that there is no problem of space, insist, it will be your safety ... ) The welcome is warm and the staff attentive to their customers. the rooms are correct and spacious you will find bathrobes on the bed which will allow you to access the "well-being" area of ​​this establishment, the bathroom is well equipped. You will also be able to admire the very original decoration which traces the personal and professional life of the owners of the places through their travels and the places in which they lived (for explanations, ask the staff who are at the reception to tell you this decoration...) The catering part is just as excellent in terms of its services and the presentation of the dishes. We really enjoyed this evening spent at the restaurant with the welcoming, smiling, discreet and helpful staff. We had chosen a food / wine pairing which was excellent. Breakfast is self-service and the choice is varied: it goes from pastries to the European menu (fruits, eggs, cheeses, cold meats, yogurts ...) (Original) Nous avons choisit cet établissement pour passer un Week-end au calme. Cet établissement possède un SPA, une piscine, un sauna et un hammam (il est préférable de faire une réservation, même si on vous dit qu'il n'y a pas de soucis de place, insistez, ce sera votre sécurité...) L'accueil est chaleureux et le personnel à l'écoute de ses clients. les chambres sont correctes et spacieuses vous trouverez sur le lit les peignoirs qui vous permettront d'accéder à l'espace "Bien-être" de cet établissement, la salle de bain est bien équipée. Vous pourrez aussi admirer la décoration très originale qui retrace la vie personnelle et professionnelles des propriétaires des lieux à travers leurs voyages et les lieux dans lesquels ils ont vécus (pour avoir les explications, demandez au personnel qui est à l’accueil de vous raconter cette décoration...) La partie restauration est toute aussi excellente par ses prestations et la présentation des plats. Nous avons beaucoup aimé cette soirée passée au restaurant avec le personnel accueillant, souriant, discret et de bon conseil. Nous avions choisit un accord mets/vin qui était excellent. Le petit déjeuner est en libre service et le choix est varié : cela va des viennoiseries jusqu'au menu Européen (fruits, œufs, fromages, viandes froides, yaourts...)

(Translated by Google) Several stays at this hotel, including the last for a personal event during COVID-19. Modern and relaxing hotel with good bedding. The spa is quiet and not crowded compared to other spa hotels we have visited and it is really nice. Quality service and staff really available and friendly. A plus also for the restaurant which is of very good quality, during this last visit we particularly appreciated the desserts of the chef Benoit Mamasian, the summer cherry and the Ta Ta Tatin. Special mention for Didier Frandon and Anais Soulier who demonstrated incredible availability and attentiveness and who did everything in their power to make our stay a perfect one. Bravo and thank you! (Original) Plusieurs séjours au sein de cet hôtel, dont le dernier pour un événement personnel en période de COVID-19. Hôtel moderne et reposant avec une bonne literie. Le spa est calme et pas bondé par rapport à d’autre hôtel-spa que nous avons visité et c’est vraiment appréciable. Service de qualité et personnel vraiment disponible et sympathique. Un plus aussi pour le restaurant qui est de très bonne qualité, lors de cette dernière visite nous avons particulièrement apprécié les desserts du chef Benoit Mamasian, la cerise d’été et la Ta Ta Tatin. Mention spéciale pour Didier Frandon et Anais Soulier qui ont fait preuve d’une disponibilité et écoute incroyable et qui ont tout mis en place pour faire de notre séjour un moment parfait. Bravo et merci!

(Translated by Google) Very good restaurant (Original) Restaurant très bon

(Translated by Google) Very good (Original) Trop bien

(Translated by Google) A little moment of relaxation in the middle of the afternoon in the very pleasant lounge (Original) Un petit moment de détente au milieu de l'après-midi au salon fort agréable

(Translated by Google) Room and environment including the very nice SPA, quiet hotel, I had a very good stay. (Original) Chambre et environnement notamment le SPA très agréable, hôtel calme, j'ai passé un très bon séjour.

(Translated by Google) The rooms are good, the Spa is good, the staff is pleasant. (Original) Les chambres sont bien, le Spa est bien, le personnel est agréable.

(Translated by Google) The brewery is top (Original) La brasserie est top

(Translated by Google) Large, pretty, spacious superior room. My partner had taken the romantic welcome option: it was pretty, pleasant, the only downside was two single beds instead of a double bed that was not very romantic and complicated for cuddling! The relaxation area is nice but the pool water was not heated, quite noisy too bad. I want to pass on the information the floors were slippery really be careful we quickly fell hurt. The meal in your very nice restaurant, nice decoration, good meal. Good breakfast with a wide choice of products. Convenient free parking nearby. A satisfied experience! (Original) Chambre supérieure grande, jolie, spacieuse. Mon conjoins avait pris l’option accueil romantique: c’était jolie, agréable, seul bémol c’était deux lits simple au lieu d’un lit double pas très romantique et compliqué pour se faire des câlins ! L’espace détente jolie mais l’eau de la piscine n’était pas chauffé, assez bruyant dommage. Je tiens à faire remonter l’information les sols étaient glissant vraiment faire attention on a vite fait de tomber se faire mal.. Le repas dans votre restaurant très sympathique, jolie décoration, bon repas. Bon petit déjeuné avec un large choix de produit. Parking pratique à proximité gratuit. Une expérience satisfaite !

(Translated by Google) Nice room. Breakfast side nothing to complain about. Very pleasant reception from the receptionist on the 2 shifts. Clean and pleasant spa area, the only small negative point is that the water in the pool is too cool for my taste. This is our second stay at this hotel and we are satisfied. (Original) Chambre agréable. Côté petit déjeuner rien à redire. Accueil très agréable des réceptionniste sur les 2 shift. Coin spa propre et agréable, le seul petit point négatif est que l'eau de la piscine est trop fraîche à mon goût. C'est notre deuxième séjour dans cet hôtel et nous sommes satisfait.

(Translated by Google) Great hotel. I recommend it. Catering on top, well received and super well eaten. (Original) Super hôtel. Je le conseille. Restauration au top, bien accueillis et super bien mangé.

(Translated by Google) Warm! (Original) Chaleureux!

(Translated by Google) Even if the frontage is sober, even too discreet, the interior of this hotel is dazzling. The staff present at the reception is attentive and does everything necessary to make your stay a pleasant one. All the staff took great care, particularly the person in the SPA area. The relaxation spa area is clean, neat, you feel good there. (Only one thermometer is missing inside the Sauna.) The breakfast is very complete. The cleanliness and space of the room are top notch. (Original) Même si la devanture est sobre , voir trop discrète, l'intérieur de cet hôtel est éblouissant. Le personnel présent a la réception est a l'écoute, et fait tous le nécessaire pour que le séjour soit agréable. L'ensemble du personnel a été au petit soin , particulièrement la personne présente à l'espace SPA . L'espace détente spa est propre , soigné, on s'y sens bien . ( Il manque seulement un thermomètre a l'intérieur du Sauna. ) Le petit déjeuner est très complet. La propreté et l'espace de la chambre sont top .

(Translated by Google) Very nice SPA I think Carita treatments are very good qualities. However the Californian massage was really too light and without technique. Having followed my training at A Zen Day .... I stayed sure a little beautician massage .... (Original) Très joli SPA je pense que les soins Carita sont de très bonnes qualités. Cependant le massage californien était vraiment trop léger et sans technique. Ayant suivi mes formations chez A Zen Day....je suis restée sûr un petit massage d'esthéticienne ....

(Translated by Google) Hotel on top. The spa, the comfortable room, the giant breakfast, the welcome and the decor, everything is there for a great stay, it was not my first stay and certainly not the last ... (Original) Hotel au top. Le spa, la chambre confortable, le petit déjeuner géant, l accueil et la déco, tout est réuni pour y passer un super séjour, ce n etait pas mon premier séjour et certainement pas le dernier...

(Translated by Google) From the waiters (waitresses and kitchen staff) to the housekeepers through the reception as the staff of the spa without forgetting the management everyone was very caring for us, ready to respond instantly to our requests we had a sublime weekends during the week in the spacious room 230 ... For all this, a big thank you to you with impeccable hygiene !! Thank you for a great stay (Original) Des serveurs (serveuses et personnel de cuisine) aux femmes de chambre en passant par l'accueil comme le personnel du spa sans oublier la direction tout le monde était aux petits soins pour nous, prêts à répondre instantanément à nos demandes nous avons passé un sublime week end en semaine dans la spacieuse chambre 230... Pour tous cela un grand merci à vous avec une hygiène irréprochable !! Merci pour ce superbe séjour

(Translated by Google) Great spa Very nice rooms (Original) Super spa Chambres tres sympas

(Translated by Google) Excellent dish to match desserts (Original) Excellent plat à la hauteur des desserts

(Translated by Google) Very WELCOMING and warm as a place (Original) Très ACCUEILLANT et chaleureux comme lieu

(Translated by Google) Coming to take advantage of a night to cut our daily grind, we were extremely won over! A SMILING, welcoming, caring staff. A clean, pleasant, well decorated hotel with a playroom for the children! The restaurant: a treat! Fresh products, once again very smiling and welcoming staff. We also enjoyed the spa which allowed us to really cut off from the world! A parenthesis of sweetness, the beauticians are remarkable. Small downside for the pool which was a bit cold. But frankly I didn't care because I was able to access it with my 10 month old baby who had a blast splashing in the water. The first and only spa I know of that accepts babies! I am won over. We will come back without any doubts! Thanks to the best western team plus (Original) Venu profiter d’une nuit pour couper de notre train train quotidien, nous avons été extrêmement conquis ! Un personnel SOURIANT, accueillant, bienveillant. Un hôtel propre, agréable, bien décoré, avec une salle de jeux pour les enfants ! Le restaurant : un régal ! Produits frais, personnel encore une fois très souriant et avenant. Nous avons égalent profiter du spa qui nous a permis de réellement couper du monde ! Une parenthèse de douceur, les esthéticiennes sont remarquables. Petit bémol pour la piscine qui était un peu froide. Mais franchement je m’en fichais car j’ai pu y accéder avec mon bébé de 10 mois qui s’est régalé à barboter dans l’eau. Le premier et le seul spa que je connaisse qui accepte les bébés ! Je suis conquise. Nous reviendront sans aucuns doutes ! Merci à l’équipe du best western plus

Great experience. Friendly staff. Good customer service. Restaurant team went the extra mile even when I arrived very late in the evening. Food is excellent and good advice and explanations. Heartily recommend.

This may be odd but we didn’t actually stay at the hotel so I can’t comment about the rooms. However, my husband and I needed tickets printed for the FIFA World Cup game and the front desk were incredibly serviceable and printed them for us free of charge. They also answered questions and gave suggestions for what to do in Lyon. They front desk spoke several languages and we were able to communicate. The front entrance was clean and well kept and had biscuits and drinks available. Hopefully the rest of the hotel is as nice as that!

Very good hotel with level restaurant close to eurexpo in bron lyon. Team is on level hotel. Protected open air parking for high vehicles.

My easyJet flight was cancelled so they got me a room here and the room is spacious, clean, the bed is super comfortable, the shower is big. WiFi works well. The food is good and the staff go above and beyond. My flight was rescheduled for 6:40pm and they contacted easyJet to negotiate a late checkout plus a lunch voucher. Thank you for being so wonderful

Small hotel with small rooms, clean and very nice workers, spa was closed but we where informed by check in. There is also a restorant with nice menu, overall good for few nights but not for a long stay

Nice hotel with good rooms. The bed was comfortable and the options for breakfast were good. Price was reasonable for the location.

Great base for Eurexpo staff very good and friendly

(Translated by Google) Very pleasant staff. I recommend the massages, very professional and super relaxing. (Original) Personnel très agréable. Je recommande les massages, très professionnels et super détente.

Great hotel, good restaurant, but the 3 reasons to come back are the pool, the sauna and the steamroom!

Well...SPA close very early, restaurant ' personnel not really friendly- standing ten minutes waiting for a chair and when noticed they replied in arrogant- way....food average. Room confortable, no bar.....in all the senses....the one at the lobby close before 22:45....Daytime personnel was friendly. Under my expectation overall.

(Translated by Google) We spent a weekend and we were received like royalty. Whether it is the hotel or the spa. The staff are adorable, welcoming, smiling, taking care of their customers. They explain everything. Hygiene is impeccable. The decor of the spa😍. For a little weekend of relaxation, as we like them 😍. We will go back! Type of tripCouple (Original) Nous avons passé un week-end et nous avons été reçu comme des princes. Que ce soit l'hôtel ou le spa. Le personnel est adorable, accueillant, souriant, aux petits soins de sa clientèle. Ils expliquent tout. L'hygiène est irréprochable. La déco du spa😍. Pour un petit weekend de détente, comme on les aime 😍. On y retournera ! Type de voyageCouple

Good hotel even in covid situstion

(Translated by Google) Great (Original) Super

(Translated by Google) A welcome and attentive staff who are extremely kind. The hotel is very qualitative I recommend (Original) Un accueil et un personnel à l écoute et d une extrême gentillesse. L hôtel est très qualitatif je recommande

(Translated by Google) Very nice room with all the comforts for a fair price. The hotel restaurant is also a magnet for customers, as the quality is at the rendezvous. (Original) Tres belle chambre avec tout le confort pour un prix correct. Restaurant de l'hôtel est aussi un aimant à client tant la qualité est au rdv.

(Translated by Google) Welcoming and professional staff. Suite in line with our expectations. If a new stopover in Lyon we will come back ... (Original) Un personnel accueillant et professionnel. Suite conforme à nos attentes . Si nouvelle escale à Lyon nous reviendrons ...

(Translated by Google) clean and pleasant hotel spa: ideal for relaxing after a week restaurant: there is something for everyone but we have a flow menu because we have reserved with a gift voucher that we got for Christmas (Original) hotel propre et agreable spa : ideal pour se detendre apres une semaine restaurant : il y a pour tout les gouts mais nous avons un menu flow car nous avons reserver avec un cheque cadeau qu 'on a eu pour noel

(Translated by Google) Very nice establishment ideally placed in relation to the industrial zone, Eurexpo and even Lyon (Original) Très bel établissement idéalement placé par rapport à la zone industriel, Eurexpo et même Lyon

(Translated by Google) For me who is used to business travel, we are on top level, both facilities and staff always attentive. Besides, the hotel is often full, there a little less in period of covid but I always enjoy coming back. The bed is good, the rooms well equipped. I recommend ! (Original) Pour moi qui ai l'habitude des déplacements professionnels, on est sur du top niveau, aussi bien installations que personnel toujours prévenant. D'ailleurs l'hôtel est souvent plein, là un peu moins en période de covid mais j'ai toujours plaisir à y revenir. Le lit est bon, les chambres bien équipées. Je recommande !

(Translated by Google) We weren't allowed to drink coffee (Original) Nous n'avions pas le droit de boire un café

(Translated by Google) Spacious and very clean room. The spa is beautiful. Very nice home (Original) Chambre spacieuse et très propre. Le spa est magnifique. Très bon accueil

(Translated by Google) Delicious meals, and quality service. I will return, and above all I recommend! (Original) Repas délicieux, et service de qualité. J'y retournerai, et surtout je recommande !

(Translated by Google) Relaxing stay, very calm, very good. Personal care. I recommend to relax. We will come back (Original) Séjour détente, très calme, très bien. Personnel au petit soin. Je recommande pour se relaxer. On reviendra

(Translated by Google) Service always on top! And the quality is always on the plate an address to keep 👍 (Original) Service toujours au top! Et la qualité est toujours dans l'assiette un adresse à garder 👍

(Translated by Google) Superb performance. Quiet and very comfortable hotel. Welcoming staff 👍 (Original) Superbe prestation. Hotel au calme et très confortable. Personnel accueillant 👍

(Translated by Google) Very good stay! The Aquazen space is very relaxing. We had a brilliant massage. Maybe a little "spoiled" by the wearing of the mask, but that unfortunately we can not do without. The duo massage itself was perfect. The room is clean. The Aquazen space is disinfected between each session. (Original) Très bon séjour ! L'espace Aquazen est très relaxant. On a eu un massage génial. Peut être un peu "gâché" par le port du masque, mais ça malheureusement on ne peut pas faire sans. Le massage duo en lui-même était parfait. La chambre est propre. L'espace Aquazen est désinfecté entre chaque session.

(Translated by Google) Very welcoming, clean hotel. Friendly staff and even with the mask always smiling Very comfortable luxury room Spa area very good pity no jacuzzi (thank you COVID ...) Super masseuses! Moment of relaxation guaranteed! A very good weekend to do again 😀 (Original) Hôtel très accueillant, propre. Personnel chaleureux et même avec le masque toujours le sourire Chambre de luxe très confortable Espace spa très bien dommage pas de jacuzzi ( merci COVID ...) Masseuses super ! Moment détente assurée! Un très bon week-end à refaire 😀

(Translated by Google) Superb hotel. All the staff very caring. Delicious restaurant food. (Original) Superbe hôtel. Tout le personnel très bienveillant. Nourriture au restaurant délicieuse.

(Translated by Google) Welcomed the rooms are large and well soundproofed the food is very good and the meeting rooms are very good (Original) Bien accueilli les chambres sont grandes et bien insonorisées on y mange très bien et les salles de réunion sont très bien

(Translated by Google) Nice hotel. (Original) Bel hôtel.

(Translated by Google) The food is good however the service is not great. Some servers are not pleasant and what about the manager who collects the bill ... even after more than 300 € of consumption on the spot, not a smile, nothing to be pleasant. I will not be going back. Too bad because generally when we go to a restaurant, we do not count what we consume. We just want to have a good time. (Original) La nourriture est bonne par contre le service pas top. Certains serveurs sont pas agréables et que dire du responsable qui encaisse la note... même après plus de 300€ de consommation sur place, pas un sourire, rien pour être agréable. Je n'y retournerai pas. Dommage car généralement quand on va au restaurant, on compte pas ce qu'on consomme. On veut juste passer un bon temps.

(Translated by Google) Nice terrace and delicious meal. Great service. (Original) Terasse sympa et repas délicieux. Super service.

(Translated by Google) A well-deserved 5-star, for a very pleasant evening both in the plate and in the service (special mention for Madeleine's humor). Don't forget the pastry chef's creations, the lemon sensation, a killer (Original) Un 5 étoiles bien mérité, pour une soirée très agréable à la fois dans l'assiette et dans le service (mention spéciale pour l'humour de Madeleine). Ne pas oublier les créations du pâtissier, la sensation citron, une tuerie

(Translated by Google) Great hotel booked via smartbox. I highly recommend this hotel, their spa is beautiful, clean and the staff are very friendly. The restaurant is very good and the products are of good quality. (Original) Super hôtel réservé via smartbox. Je vous recommande vivement cet hôtel, leur spa est magnifique, propre et le personnel est très sympathique. Le restaurant est très bon et les produits sont de qualités.

(Translated by Google) Top night stay with the family! Top the spa and the varied breakfast. We will come back if we have a stopover in the area. (Original) Séjour d'une nuit au top en famille! Top le spa et le petit déj varié. Nous reviendrons si nos avons une étape à faire dans le coin.

Standard Best Western hotel, ideal for business. Unfortunately not much restaurants nearby, after a week it gets boring. The staff is very nice, especially at the reception.