Went here today someone in my party rang ahead and booked for 5 adults 1 high chair, informed that there would be a man with dementia in our party so it’s a last minute booking. We were told he can slot us in if we arrive within 5 minutes so we did. We arrived on time driving from another town, as we arrived the manager came up to me and said we’d be another few minutes, so we waited approx 5/10 minutes in the reception area and sat my disabled dad down as he was getting anxious and after waiting the general manager loudly and infront of people came up to me and said you have more than you booked here, there is 7 seats needed we only have you set for 5. I said oh sorry I didn’t realise I had to book for the newborn baby I had with me who was 12 weeks old, obviously doesn’t require a seat. I will hold her. He said no you may go and turned around and walked into the dining room to end the conversation. Then came back and said you should’ve booked it properly and again turned his back to us and walked away, all of us looking at each other confused I even apologised and said sorry I can put the buggy into the car and il carry them on my lap. He said no it doesn’t matter we can’t accommodate you, I then offered to leave so my family and my dad who is extremely far gone in terms of his dementia was getting extremely confused and scared. I then left, he came back then to my mother and told my mother it’s her own fault for not booking correctly. Having worked in multiple restaurants years ago as well as speaking to colleagues who I previously did work for through my job who work in one of the biggest five star hotels / golf resorts in Ireland informed me this is not how things are done and is not in any way normal to have to book for a 12 week old and suggested we were being refused on another basis and the baby was being used as a bad excuse, said person being a general manager of this golf resort in Ireland said he presumed it may be for my dads disability. It was lashing rain and I left to walk to the car park in the rain with my two children aged 1 and 12 weeks and very confused disorientated father. The general manager then 10 minutes later after arguing g with my mother after she asked to speak to the owner said he was in hospital so he cannot talk to us but he will seat us then suddenly he was able. I did not return as the walk to the car park was extremely long in the rain (there is no disability parking here so we were not parked near the door) my two babies were saturated and I was crying due to the spectacle being made. The people in my party who did stay informed me that multiple walk ins came in during this time as well as multiple empty tables not in use, so it appears there was no need to not allow us to bring my 12 week. Having spent the drive home crying, with two upset children it is safe to say I would not ever return this place again. The food is glorified bar food and I should have known management would be the same, considering he spent the time during the meal speaking to his staff like dogs.

Well seen a post today at how they handled a girls booking that the lady ended up leaving in how the situation she was in was handled by the sounds of it was bad customer service.poor girl I do hope the situation will be felt with in a orderly manner and she gets something in return. Because I definitely for one by how the situation was felt with wouldn’t like to use your services and I’m sure many more people will feel the same😔

The worst service I've ever seen! Watched as the general manager turned away a woman who had booked for a large crowd (her family for father's day) because she didn't 'book in' her 12 week old newborn who would not be eating/drinking anyway. Also food was terrible, nearly as bad as the service.

Myself and my Wife went here for Dinner last night, being our 23rd Wedding Anniversary. We booked early, so the Restaurant was quite empty. Except for us and a table of 3 beside us, so Atmosphere was vey low key as a result. Looking at the Menu, I was disappointed, very little choice, quite expensive for what it. Being a Professional Chef with over 36 years experience 22 of those years in various Seafood Restaurants, head Chef for a top Country house, of which I was the only Chef ,working with two People when it was a busy. everything I did was homemade with no shortcuts. I was left a little perplexed. The Menu offer is very basic for a Country house, choice of dishes is not up to Standard. I would have expected a little innovation and a more interesting choice of Dishes. Pesto Chicken with Pasta is Bar food, Desserts were a serious let down, Apple Crumble, a peach and passion fruit Trifle. which was presented in a glass bowl with a dolly. Circa 1960's, or Fawlty Towers, Our food was ok, cooked fine, just the standard and choice of the dishes is simply not were they need to be for such an establishment. Really time for a Menu revamp, with something more modern. yours Hugh

Wonderful setting for this venue. It is part odd the golf club but it is so relaxing here. Great staff are always on hand and eager to help. Jimmy the wedding specialist here is great to deal with. The food is always wonderful and hits a nice the mark all the time. I have been there a few times last year and this year and will return again. Thanks to all at the New Forest...

Visited the golf club last weekend for Father’s Day, service was great and staff were very friendly. All adults and children accommodated for. Food was great, will definitely be back!

I was out for Father’s Day dinner and seen and heard!!! The manger turn away a lady her family and her 2 babies. I was appalled. This manager shouldn’t be working in hospitality and I’m Sorry but I found him Bert obnoxious I’m general. He is in the wrong job. I won’t be returning as I was disgusted with the way he made this poor lady and her 2 kids look very bad.

Lovely quiet place located 5 minutes away from the Kilbeggan distillery. Delicious food and wonderful staff.