2/5 Ivan G. 4 years ago on Google
After
2
days
in
the
Hotel
(and
I
have
to
spend
2
days
more),
I
can
say
that
the
hotel
is
amazing,
but
the
service
is
the
worst.
1.My
first
2
days
are
on
Deluxe
room.
Here,
they
don't
clean
the
room
if
you
don't
press
the
button.
This
one
seems
normal
but
no
one
explains
at
your
arrival.
Also,
I
arrived
from
Hanoi
and
I
traveled
to
other
parts
on
the
world,
and
NEVER
happened
that
you
have
to
press
the
button
to
clean.
Usually,
if
you
don't
press
(because
you
don't
know
or
the
reception
didn't
tell
you),
the
service
clean
your
room.
The
normal
is
that
you
have
to
tell
to
DON'T
CLEAN
the
room,
but
not
the
opposite.
2.
If
you
have
to
ask
something
after
10pm,
maybe
you
have
to
find
the
reception
outside
taking
air,
because
the
reception
is
empty.
Also,
you
have
to
talk
with
them
on
the
door
(and
the
english
is
not
the
best
one)
3.
If
you
go
to
the
restaurant,
please
take
your
jacket.
The
temperature
is
so
cold.
I
cannot
understand
why
there
is
this
difference
between
reception,
restaurant
and
outside.
Also,
there
is
no
one
who
speaks
english
fine
and
you
cannot
ask
questions
about
the
food.
Then,
you
can
discover
that
the
dishes
are
so
small
(as
ypu
can
see
on
the
pictures).
The
price?
Expensive
for
the
quantity
you
receive
it.
625000dong.
4.
The
next
two
days
I
have
are
on
the
same
hotel
but
on
the
Suite
premier.
I
asked
(of
course,
on
the
door)
about
the
possibility
to
make
at
the
morning
the
check
out
and
the
check
in
for
the
new
room
and
they
say
that
is
not
possible.
Usually
the
hotels
I've
been,
tell
me
this
wjen
the
room
is
ocupied,
if
not,
they
allowed
me
to
made
it.
Here,
the
reason
is
that
the
check
in
is
from
14:00.
If
I
want
to
make
an
earlier
check
in
they
told
me
that
I
have
to
pay
1181250dong,
that
it's
the
15%
of
the
total
amount.
But
the
qt
they
said
is
the
25%,
not
the
15%.
Then,
the
earlier
check
cost
the
half
price
of
one
night
on
suite
premier.
I
put
2
starts
because
the
hotel
is
amazing,
the
girl
on
the
spa
zone
is
so
funny,
the
food
is
so
good
and
also
they
recomended
to
take
the
desert
to
the
room
because
I
had
to
wait
(or
because
they
wanted
to
close,
but
I
choose
the
first
option),
and
the
room
is
so
confortable.
But
I
think
that
is
the
first
time
on
my
live
that
I
put
this
puntuation
to
one
place.
Maybe
they
need
to
check
better
the
services
that
they
make
to
the
customers
and
with
more
atention
when
the
people
is
booking
your
biggest
room.