1/5 장성용 1 year ago on Google
I
accidentally
canceled
my
Risemount
Hotel
reservation
by
canceling
other
schedules.
When
I
visited
the
hotel
to
inquire
about
a
refund
of
the
canceled
reservation,
they
told
me
to
contact
Agoda.
When
I
called
Agoda
to
explain
the
situation,
they
asked
the
hotel
to
see
if
they
could
handle
it
as
follows.
(1.
It
is
difficult
to
recover
what
was
canceled
systematically
2.
There
may
have
been
a
fee
due
to
cancellation.
->
So
I
think
I
need
to
contact
the
accommodation
and
switch
to
a
refund
rather
than
a
fee
so
that
it
is
free
cancellation
and
make
a
reservation
again
myself)
So
I
visited
the
hotel
again
and
asked
if
the
second
method
was
possible,
but
the
staff
did
not
respond.
I
just
repeated
the
word
to
contact
Agoda.
So,
I
contacted
Agoda
and
was
told
to
process
it
in
the
same
way
as
above,
so
this
time
I
replied
to
send
an
e-mail
to
the
hotel.
It
was
an
urgent
situation
to
find
a
hotel
tomorrow,
so
I
kept
asking
if
it
was
possible,
but
I
kept
repeating
the
word
to
send
an
e-mail.
It
was
my
mistake,
so
if
the
second
method
didn't
work,
I
accepted
it
and
tried
to
find
another
way
to
make
a
reservation,
but
the
attitude
of
the
female
employee
who
gave
the
last
answer
and
the
attitude
of
telling
the
staff
next
to
me
that
she
was
just
making
an
excuse
for
Agoda
made
Risemount
Hotel
annoyed.
I
came
out
to
book
another
hotel.
I
hope
that
Risemount
Hotel
will
not
forget
that
what
is
more
important
than
money
is
customer
service.
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