1/5 Jaime Moya F. 5 months ago on Google
Not
a
good
experience.
My
girlfriend
and
I
ordered
our
food
at
the
same
time
but
only
my
girlfriend’s
food
arrived
along
with
some
rice
we
ordered
to
share.
My
food
was
nowhere
to
be
seen
and
so
I
chased
this
up
with
the
staff,
they
seemed
to
understand
and
so
I
continued
to
wait.
It
then
reached
1
hour
since
we
ordered
and
my
girlfriend
had
finished
her
food
and
so
I
queried
the
whereabouts
of
my
food
for
a
second
time.
The
staff
explained
it
would
be
5
minutes.
15
minutes
later,
my
food
arrived
but
by
this
point,
the
rice
that
arrived
45
minutes
prior
was
cold
and
so
I
wasn’t
able
to
enjoy
my
meal.
During
the
wait,
another
couple
who
were
sat
near
us
stood
up
and
walked
off
in
frustration.
They
explained
they’d
been
sat
at
their
table
waiting
to
be
served
for
over
30
minutes.
However,
I
couldn’t
see
any
reason
for
why
they
hadn’t
been
served
as
the
restaurant
was
very
quiet
and
there
were
multiple
waiters
and
waitresses
working.
That
said,
it
appeared
they
spent
more
time
on
their
phones
than
paying
attention
to
their
customers.
Furthermore,
after
finishing
my
meal
I
asked
for
the
bill.
I
could
see
they
charged
us
full
price
and
so
I
tried
to
negotiate
a
discount
due
to
the
poor
service
we
received.
The
waitress
explained
the
the
bill
was
not
negotiable
before
eventually
offering
a
10%
discount.
However,
the
discount
was
only
taken
off
my
meal
and
not
the
total
bill.
The
food
was
pleasant
but
sadly
the
whole
experience
had
been
ruined
before
my
food
was
even
served.
I
wouldn’t
return
to
this
restaurant
and
this
is
the
first
poor
experience
of
customer
service
I
have
experienced
during
my
1
month
stay
in
Vietnam.