5/5 Matthew D. 2 years ago on Google
A
truly
wonderful
experience
at
this
hotel.
We
had
previously
booked
to
stay
at
a
luxury
resort
on
Son
Tra
Peninsula
but
we're
so
dissatisfied
with
the
service
we
were
receiving
for
the
cost
per
night
we
left
Son
Tra
after
one
night
and
headed
straight
to
the
Memory
Hotel.
We
were
greeted
by
the
wonderful
staff
who
sat
us
down
to
complimentary
juice,
hot
towels,
choice
of
breakfast
noodle
soups
all
made
on
site,
and
house
made
soaps...
and
then
upgraded
our
room
for
free
when
we
didn't
even
ask!
The
room
is
stylish,
modern,
but
cosy
and
extremely
comfortable
with
a
wonderful
bath
and
very
reasonably
priced
mini
bar.
The
staff
are
professional
to
5
star
hotel
standards,
speak
an
excellent
level
of
English,
are
attentive
without
being
intrusive,
friendly,
polite,
and
really
make
the
hotel
a
great
place
to
stay.
The
pandemic
has
been
difficult
on
the
hotel
industry
in
Vietnam
and
so
many
have
used
this
as
an
excuse
for
poor
service.
The
Memory
Hotel
clearly
chooses
to
focus
on
maintaining
its
high
standards
as
a
means
to
succeed
rather
than
the
unfortunately
all
too
common
'it's
because
of
COVID'
excuse
that
so
many
hotels
have
resorted
to
in
order
to
absolve
themselves
from
blame...something
that
the
2million
per
night
Son
Tra
Resort
used
on
us.
We
had
the
hotel
arrange
a
private
car
to
take
us
to
Hoi
An
for
the
day
for
a
very
reasonable
price,
the
driver
arrived
20
minutes
late
which
didn't
really
bother
us
at
all,
but
upon
returning
to
the
hotel
that
evening
they
were
so
apologetic
and
had
arranged
for
us
to
receive
a
complimentary
foot
spa
as
an
apology
for
the
driver
being
late...the
driver
was
from
a
third
party
and
nothing
to
do
with
the
hotel
but
they
still
felt
it
important
to
show
us
how
sorry
they
were
for
the
driver's
late
arrival.
Not
many
5
star
hotels
would
accept
such
responsibility.
We
were
charged
less
for
four
night's
stay
at
The
Memory
than
one
night's
stay
at
a
'luxury'
resort
on
the
peninsula.
Please
keep
businesses
like
this
going
because
they
deserve
to
survive.
Thank
you
Memory
Hotel.
1 person found this review helpful 👍