1/5 Birdie 4 years ago on Google
I
don't
understand
why
this
place
is
perfect.
Rosamia
hotel
that
ruined
family
trip
is
the
worst.
If
I
had
traveled
alone
with
a
friend,
I
would
have
reported
it
to
the
police
until
the
end.
But
the
hotel
finally
refused
to
report
the
police.
I
was
traveling
with
my
family,
and
I
was
traveling
in
Danang
for
my
parents'
wedding
anniversary
and
I
requested
make
up
room
service.
When
we
arrived
our
room,
we
were
robbed
by
the
cleaner
staff
of
the
hotel
on
the
first
day.
He
said
we
were
robbed
and
he
understood
our
situation
first,
and
it
took
half
a
day
to
check
his
CCTV
records.
The
hotel
just
told
us
to
wait.
Apparently
there's
a
one-day
tour,
so
even
though
I
told
about
tour
time,
the
hotel
said
it
couldn't
compensate
me.
I
had
to
explain
the
situation
in
English
without
any
communication.
We
said
we
had
a
schedule
in
Danang,
but
even
though
it
was
a
mistake
in
the
hotel,
it
took
a
lot
of
time
for
the
hotel
to
check
and
we
ruined
the
day
of
the
trip.
Obviously,
the
hotel's
attitude,
even
though
CCTV
confirmed
that
our
employees
were
taking
our
stuff,
was
a
mistake
by
the
staff
and
made
us
liars.
The
Vietnamese
female
employee,
who
interprets
in
the
middle,
even
cried
suddenly,
telling
us
not
to
told
us
as
Vietnamese
thieves
in
Korean,
and
my
parents
were
very
embarrassed.
I
didn’t
know
that
situation.
We're
victims.
I
planned
my
family
trip
to
be
free
and
I
regret
it
now.
And
I
am
sorry
to
my
parents.
It
is
my
mistake
to
book
rosaria
hotel
and
the
attitude
of
the
hotel
is
very
angry
now.
Anyway,
since
the
item
was
stolen,
I
think
the
first
thing
to
do
is
to
say
sorry
for
hotel
mistake.
The
hotel
manager
who
came
to
the
room
at
the
evening
told
that
when
I
said
the
item
was
missing,
I
checked
it
and
the
cleaning
staff
said
they
would
wait
the
next
day
and
apologize.
When
I
asked
again
the
next
day(because
cleaning
staff
wasn’t
there),
he
said
he
never
said
that.
Our
family
heard
that
he
said
staff
will
apologize.
The
hotel
manager
made
us
liars.
Furthermore,
the
cleaning
staff
say
that
there
was
a
pink
box
and
I
threw
it
away,
but
at
first
I
didn't
even
see
the
box,
and
later
I
checked
the
CCTV
and
said
there
was
nothing
in
the
box.
Obviously,
there
were
some
duty-free
items
and
camera
items
I
bought
in
there,
along
with
receipts
and
cash,
and
copies
of
my
ID
and
ID.
It's
a
very
big
box,
and
it
contains
iron.
I
think
it's
not
only
a
lie
to
say
that
you
threw
it
away
without
checking
what
was
in
it,
but
there's
also
a
problem
with
the
hotel
taught
them.
The
hotel
asked
us
to
wait
six
hours,
and
it
made
us
feel
even
more
frustrated
to
wait
in
the
room
and
talk
to
each
other
again.
hotel
manager
said
that
When
I
check
the
CCTV
again,
I
don't
even
see
anything
in
it.
The
bottom
line
is
that
we
can't
forgive
a
hotel
that
led
to
a
thief,
let
alone
an
apology
to
our
family.
If
you
travel
with
your
family,
don't
believe
in
this
room
of
rosaria
hotel.
Don't
trust
the
smile
of
the
hotel's
staff.
It's
not
a
hotel
that
you
think
is
on
the
customer's
side.
I'll
never
go
to
Danang
again.
I've
definitely
learned
about
Vietnam's
image
at
the
Rosamia
Hotel.
If
someone
asks
about
the
Vietnamese
people,
I
think
they
need
to
tell
you
more
about
the
Rosamia
Hotel.
The
wounds
our
family
has
received
and
the
sense
of
consolation
we
get
out
of
the
way
is
a
experience
we
don't
want
to
experience.
I'd
like
to
ask
the
staff
at
the
hotel.
How
would
you
cope
if
this
happened
to
your
parents
when
you
traveled
abroad?
My
parents
weren't
happy
for
the
rest
of
the
trip
and
ended
up
ruining
my
wedding
anniversary
because
of
my
plans.
The
Rosamia
Hotel
must
think
carefully
about
the
customer's
position.
We
confident
that
it
was
an
employee's
mistake.
It
was
true
that
staff
took
the
customer's
stuff
anyway,
and
it
is
also
shown
on
CCTV,
so
I
think
it
is
right
to
say
sorry
unconditionally.
And
in
the
case
of
cleaning
staff,
we
lied
to
the
end,
even
though
we
said
we'd
be
honest
with
you.
We
gave
the
opportunity
and
the
staff
lied
to
the
end.
You
have
lost
your
chance
of
forgiveness.
7 people found this review helpful 👍