3/5 Kheng K. 5 months ago on Google
What
makes
this
place
special
are
the
staff,
such
as
Lin,
Andrew,
and
the
housekeeper,
who
go
above
and
beyond
to
deliver
a
great
experience.
The
location
is
great,
tucked
away
from
the
hustle
but
close
enough
for
a
5
minute
walk
to
the
beach.
With
that
said,
I
think
the
facility
is
lacking
even
for
a
3
star
hotel.
I
can
understand
that
these
cost-cutting
measures
are
a
result
of
COVID
and
low
occupancy.
However,
too
much
can
negatively
impact
the
customer
experience.
For
example,
there
are
times
when
I
had
to
wait
nearly
10
minutes
for
the
elevator
because
only
one
of
the
two
is
operational.
And
there
are
other
upgrades
that
I
think
are
much
needed,
like
the
TV
unit.
A
smart
TV
that
offers
streaming
services
like
Youtube
or
Netflix
would
add
tremendous
value
to
the
stay.
Because
watching
frozen
and
choppy
clips
from
the
antenna
signal
is
really
frustrating.
Lastly,
others
have
mentioned
the
gym.
And
I
agree
that
it
is
lacking...2-3
weights
and
a
broken
cycling
machine
can’t
exactly
be
called
a
gym.
Jolia
has
a
lot
of
potential.
It
already
has
the
most
essential
ingredient
in
hospitality,
which
is
great
staff
who
care.
I
hope
that
management
will
take
this
feedback
constructively
and
deliver
a
better
product.
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