1/5 X R. 5 months ago on Google
I'm
not
sure
where
to
start.
I
don't
usually
put
1
star
unless
it
was
a
really
really
bad
experience.
I
had
2
incidents
that
made
the
stay
and
the
memory
at
this
place
bad.
1.
The
concierge
took
a
video
of
my
son
without
permission.
When
we
arrived,
we
were
greeted
and
assigned
to
a
concierge
(Mr
B)
who
tried
to
be
friendly
but
couldn't
get
his
job
done
right.
The
shower
was
broken
and
it
took
him
3
days
to
even
come
check
the
shower
(after
nagging
nicely
a
few
times).
When
he
came
to
fix
the
shower,
my
son
who
is
pretty
friendly
started
chatting
with
Mr.B.
and
because
he
was
amazed
by
my
son's
English,
he
took
a
video
in
our
private
space
without
permission.
Although
I
know
he
was
innocently
taking
the
video,
(I
know
so
bc
Mr.
B
actually
showed
me
the
video
without
guilt)
...
This
is
a
5
star
hotel.
The
shower
had
my
clothes
and
personal
stuff
in
it.
I
obviously
didn't
event
watch
the
whole
video
as
I
immediately
asked
him
to
erase
it.
I
think
staff
need
to
be
trained
about
privacy.
We
went
to
that
hotel
to
have
exclusive
time
but
if
I
didn't
ask
him
to
delete
it
or
if
he
hadn't
shown
me
the
video...
Would
he
have
posted
it?
Again,
this
is
a
5
star
hotel.
Need
to
train
the
staff
more.
The
fact
that
Mr.B
didn't
come
check
the
shower
for
3
days
it
self
is
actually
bad
but
this
incident
really
shocked
me.
2.
The
kids
club
staff
who
are
absolutely
not
interested
in
watching
the
kids.
Why
assign
staff
who
seem
to
not
even
like
kids.
Staff
who
are
assigned
there
sit
and
hide
behind
the
counter
and
just
play
with
their
smart
phones.
Unfortunately,
during
my
long
stay,
I
went
there
many
times
and
it
was
not
an
unusual
scene.
Another
time,
a
staff
started
watching
n
Netflix
on
the
big
TV
...
And
naturally
my
child
started
to
watch
the
screen.
We
asked
her
to
stop
but
she
claimed
that
she
had
to
watch
the
whole
thing
for
a
movie
night.
She
said
she
was
making
sure
that
there
were
no
violent
scenes
...
But
why
would
you
play
a
movie
that
isn't
screened
in
front
of
a
child...
I
usually
accompanied
my
kids
to
the
kids
club
but
there
were
kids
that
came
by
themselves.
The
staff
aren't
watching
the
kids
at
all
which
made
me
worried.
What
is
a
child
gets
hurt
in
the
playground
(ball
pool)
below...
We
as
a
family
try
to
have
fun
so
we
tried
to
overlook
the
small
things.
Obviously
the
facilities
are
very
old.
We
had
to
call
maintenance
many
times.
The
rooms
are
really
big
but
that's
really
the
only
good
thing
about.
Pool
Was
nice
but
way
too
crowded
and
not
enough
space
for
the
guests.
Again
I
would
usually
write
about
small
things
but
these
two
incidents
just
says
it
all.
At
the
end
of
the
day
the
room
was
big
but
not
that
expensive
so
it's
maybe
you
get
what
you
pay.
We
will
not
come
back
to
this
place.