1/5 Dilip P. 1 year ago on Google • 4 reviews
This
is
a
review
I
wrote,
while
waiting
on
an
iron
bench
on
the
ground
floor
of
Dispur
Polyclinic.
So
as
uncomfortable
it
is
to
sit
on
one,
my
review
may
too
uncomfortably
sit
amidst
an
array
of
positive
reviews
(read,
paid
reviews)
of
the
hospital.
Dilapidated:
For
the
charges
they
demand
for
their
services,
the
place
is
in
shambles.
A
hospital's
quality
is
reflected
in
the
way
it
maintains
its
public
toilets
and
washrooms.
They
are
worse
than
the
ones
you
see
on
our
trains.
The
condition
of
the
ICU
is
a
tragedy
in
itself.
The
ICU
gate
staff
very
strictly
asks
visitors
to
wear
plastic
shoe
covers
before
going
inside
(a
very
good
thing
to
do),
but
they
themselves
walk
in
and
out
without
wearing
those
covers.
I
have
seen
doctors
do
the
same,
non-chalantly.
The
staff
members
don't
wear
masks,
not
do
the
doctors.
And
hey,
if
you
are
looking
for
sanitizer
dispensers,
good
luck.
Who
uses
sanitizers
anyway?
Or
masks.
Uncouth:
Before
you
meet
your
doctor,
you
would
meet
the
desk
staff
for
appointment,
before
that
you
would
probably
meet
the
guard
at
the
gate.
And
the
guard
that
you'd
meet
at
the
gate
would
ruin
your
temper,
even
before
you
enter
the
premises.
This
sets
off
like
a
chain
reaction.
I
haven't
encountered
such
uncounth,
unmannerly,
rude
hospital
staff
anywhere
else.
And
this
is
Guwahati,
not
any
remote
place
in
the
North
East.
I
don't
know
where
they
have
been
hired
from,
but
they
clearly
are
not
trained
properly.
Zero
empathy:
The
staff
lacks
it,
the
doctors
lack
it,
the
management
lacks
it.
A
very
simple
example:
Since
a
relative
has
to
be
constantly
present
(24/7)
in
the
premises
(for
ICU
patients),
it
becomes
impossible
to
stay
in
the
hospital
during
peak
summer
(which
extends
from
March
to
September
in
Assam),
as
there
are
no
ACs
in
the
waiting
areas.
It
is
only
ceiling
fans
that
are
in
running
condition
here.
The
toilets
are
worse
than
those
on
our
Tier
3
trains.
And
there
aren't
anything
available
except
iron
benches
to
sleep
on.
People
who
can't
afford
to
stay
in
hotels
or
lodges
have
go
through
a
nightmare
here.
Next
example:
the
parking
lot.
Only
the
doctors
or
the
privileged
ones
get
to
park
here.
Commuting
to
this
place
is
impossible
if
you
have
an
emergency.
The
management
isn't
doing
anything
to
address
this
issue.
Coming
to
doctors
and
staff
(at
least
the
ones
I
got
to
interact
with),
they
appeared
to
be
stupidly
arrogant.They
don't
like
to
be
asked
questions,
they
keep
you
waiting
unnecessarily
and
their
explanations
(of
patient
issues)
are
difficult
to
understand.
This
is
the
opposite
of
how
learned
doctors
explains
the
most
difficult
medical
conditions
in
the
easiest
of
terms
for
people
to
understand
them.
Money-minting
machine:
I
don't
think
I
will
need
to
explain
a
lot
here.
As
is
the
case
with
most
private
hospitals
in
Guwahati,
this
one
too
is
after
your
wallet.
Which
is
fine,
as
long
as
the
services
given
in
return
are
world-class.
Dispur
Poly
Clinic
fails
miserably
even
at
being
a
mediocre
medical
facility
in
Guwahati.
This
place
is
running
because
there
are
a
still
a
few
good
docs
left
(as
I
was
told).
I
didn't
meet
them.
To
me
it
appeared
like
a
place
that
is
run
like
a
government
office
from
the
1980s
-
greedy,
beauracratic,
arrogant
and
slow.
If
you
can
avoid,
please
don't
come
here
to
treat
your
loved
ones.
I
lost
my
father
to
this
hospital.
Note
to
the
hospital
management
&
doctors:
You
exist
because
of
your
patients.
Not
the
other
way
round.
The
older
generation
of
patients
probably
don't
realise
this.
But
the
next
generation
certainly
does.
You
will
be
avoided,
you
will
ditched
and
you
will
be
criticized
if
you
don't
level
up.
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