The only problem is that outside there is neither tent nor protection against the sun. Customers stay under the sun and there is not much money to ensure more efficient service in the face of a huge customer base.

Easy to access but located in a place that can be crowded very often

We received a bad reception, there is a lady who speaks badly to customers and yet the customer is king we must satisfy him on every request. This lady who has on the ground floor with her small office, she doesn't even bother to take care of the customers. I really don't like his arrogance, it's not professional. People like her make customers no longer want to open a bank account. I ask the director of the agency to review the habits of certain professionals who are clients and kings. I opened an account with you but fortunately there is Mr Mbaye, an advisor who takes care of his clients, I say hats off to him for having you as an advisor. Thank you for everything Mr Mbaye.

A useless phone number, they can let it ring all day long, we who live far away have difficulty getting information or if there is a problem we don't have to make the trip. Very poor service and I swear I will leave you soon

2h just to pick up money. Only one person at the floor 1 serving dozens of people. 2 persons at the front desk floor 1 doing nothing. Disappointed. They also are unable to produce a card for a saving account and they do send you at another branch very far away for that. They only open 3 hours the week end with a very slow service. 🐌 Please have a thought of those working on week days, they only have the week end. The service quality has declined. I have known better. They also recharge the ATM when customers need it the most and it takes hours. I travelled all the way to the ATM machine to have to wait hours to withdraw cash at 4pm.

C'est une catastrophe il y a rien d'autre à ajouter -le numéro ne sert à rien service injoignable -un service mensonger des frais mensuels sur les cartes prépayées non précisé idem pour la recharge - les mensonges sur le temps de traitement de demandes il faut faire le forcing pour être entendu. Éloignez-vous de cette mascarade

(Translated by Google) Never been but tried to call them with no success they let it sound like people have time to come by for info. Pick up is better (Original) Jamais allé mais j'ai essayé de les appeler sans succès ils laissent sonner comme si les gens avaient le temps de se déplacer pour des infos. Décrochez c'est mieux

The Great Institution UBA, Is Very Interesting, Kind Regards.

Good

customer service (good)

(Translated by Google) Bank no difficult access no respect for customers often you stand in line outside under the hot sun I advise against (Original) Banque nul accès difficile aucun respect pour les clients souvent tu fais la queue dehors sous le chaud soleil je déconseille

In the name of this bank, a person from United Kingdom has send me a Visa Card with $120000.00 in the name of yours bank UBA. And so I had investigated and al of this is fake.

Why are there no 0 stars? Zero professionalism! The only bank where you call all day long without being picked up. Claims processing takes forever. Account managers who are never reachable. I wonder what you do in your offices. See your team again, thank you.