At 19:49 tonight, I ordered Combo 183, but when I got home, I didn't receive the French fries. I called at 20:08, but no one answered. The service has become increasingly unacceptable. The French fries had no taste, and now they took the money without providing the item. I was in a hurry to get home and didn't check the contents properly. I feel extremely disappointed. Similar incidents have happened several times during lunch and dinner, but this time it's outrageous. I will leave a negative review and escalate the issue to the headquarters —————————————————— I just called back, and a person claiming to be the manager said that the payment has been deducted, but he couldn't do anything about it. So they deducted the payment for my combo, but didn't give me the French fries, and there was no remedy offered. The manager simply said he couldn't handle it. So, if you deducted the payment for the combo and didn't provide the French fries, shouldn't you refund the money for the fries or offer some other form of compensation? He only told me that he was helpless and even suggested that I should check my food. Do you mean to say that you don't check your orders before serving them? Do your employees receive any training? After speaking with this manager, he simply told me he couldn't handle it. Perhaps my English is not good, and he thought it wasn't necessary to resolve the issue. I am a regular customer of this restaurant, but I don't think this is an isolated incident. Their business has declined significantly compared to before. I believe it's necessary for more people to speak up. —————————————————- This store's quality is inconsistent, the coffee is not really coffee, and the fries are tasteless. Sometimes the service is poor, with items thrown onto the table. I believe that I'm not the only one who has experienced this. Among many instances of consumption, today was the most ridiculous. I hope more people can leave comments and stand up. During the call with the manager, I felt that he was not proactive in addressing the issue, and kept apologizing. In many complaints, they all handle it with a passive attitude. When the order machine ran out of paper, he told me they couldn't do anything about it. Fortunately, I had the paper when I picked up my coffee. I wouldn't have gone back to get my food or a refund, but I hope that their attitude towards dealing with these issues improves so that fewer consumers will be affected.

Nicest macd every since my day 1 in Melbourne, spacious parking yes, cleanliness yes, lavatories super clean and advanced, staff super polite , tables crystal clear, too much space inside and outside, respect to delivery persons yes . M vegetarian so most imp part food taste, I took hash browns and fries, amazingly v hot fresh and coffee was outstanding, even barista girl was super co operative. Keep up the good work! Incredible staff, m so happy to pay a visit here during my work break . I hope maccas frm my areas in south eastern would learn something from this one .

The best halal Mc Donald we have in Melbourne. Its 100% halal with best beef and chicken burgers. We have always come to Preston for the amazing burgers, its better than KFC honestly. Quick hack- use the Mac app to order every-time and you’ll get points which you can use for discount, we normally have 20% discount on every order and sometimes get free burgers too due to point. The beef burgers are amazing with no smell in it for sure. You can try their other burgers too with deals and you wont be disappointed. Also the preston branch is open 24/7 so you can visit anytime and its the besttttt

This place is never consistent, at times they do really well and typically will help you out if you have a issue, but you shouldn’t have them in the first place. Try be consistent guys! If i have to spend $5 for a medium frappe then make it right…

I regret having to give a lower rating due to a recent experience at McDonald's. I asked for fresh fries, and the staff assured me they were indeed fresh. Trusting their word, I placed my order, but upon tasting the fries, it became clear they weren't as fresh as promised. It's my suggestion that McDonald's considers improving their processes to ensure accuracy and customer satisfaction.

I ordered a mcchicken meal which had a hair/ fluff cooked into the patty!! I called up and they said I could come back and they would replace it….kind of ridiculous considering that McDonald’s is for convenience and not quality but they can’t even do that.

The McCrispy chicken burger is supposed to be a game changer according to the Kid Leroy ads, I disagree completely. Couldn't tell the difference between the new crispy and the old McChicken. Juice not worth the squeeze unfortunately. Pics attached.

Customer service skills are non existent here. Upon receiving my order I checked in the bag to see that nuggets were missing, I told the rude & miserable human behind the counter and she said "they are in there" and walked away...I repeatedly said they're not and she disagreed only when someone else came over she discovered there were no nuggets in the bag. If you don't like your job, stay home.

If my experience(positive or negative) differed a great deal from any other outlet, the brand's standardisation of service would be redundant. I ordered the food. I paid. They gave me what I wanted.

The food is pretty consistently bad and you have to check your order because they will get it wrong most of the time. But the staff are nice and the place is clean. It's busy and you usually don't have to wait long. They will replace the soggy, stone cold fries when you ask.

Worst McDonald’s in Melbourne. Do your trainers teach you how to make fries?!! Almost always soggy, undercooked or stale. Customers should be paid to eat this, they’re that bad! Please fire the people on fries. 🙏

This restaurant modified our mobile order after we gave our order number at the speaker box and overcharged us as a result, then the manager lied to us saying we had to contact head office for a refund when the maccas website clearly states that stores have to refund mobile orders. Train your staff properly.

The fries were cold and limp, a far cry from the crispy golden perfection they once were. My burger, ordered "all the way," arrived missing onions and pickles, and the patty tasted suspiciously like cardboard. To top it all off, the service was atrocious. The staff seemed more interested in chatting amongst themselves than taking orders, and I waited an eternity for my food. Overall, my experience at McDonald's was a complete disappointment. From the lackluster food to the terrible service, it was a waste of time and money.

Beautiful layout and furniture. Great staff, clean dining room. Unfortunately the toilets are disgraceful.l have attached photos of the mens toilet. The cistern lid was missing, floor filthy and the hand blower was not working. I could see that this condition had been like this for days. My wife said the womens toilet was the same, the toilet would not flush, filthy floor. I advised a McDonald's employee that the mens hand blow dryer was not working and would they please advise the manager. Other McDonald stores, like Balwyn and Footscray are spotless 👍. Please clean up, if not for your customers, at least for your employees🙏

Staff are poor. Delivery orders are always wrong and missing items. Through drive through the attendant assured me my order was correct even after asking if said attendant checked the order personally. They confidently said they checked and said it was correct. However upon inspecting the bag and there were 3 errors. So attendant never checked and made promises that were false and misleading. Staff have no accountability and no care for you're order. Do not order from here unless you want anything but you're actual order.

Always fast and friendly service! Lovely selection of sitting spots. My favourite is outside! Could use a bit more charging spots, but other than that, perfect!

Ordered drive through takeaways quite often and received pretty good customer service even though always needed to wait for a long time. Today did the same thing and when they asked for donation, I did so. Another long waiting and when I arrived to the pick up window, the girl just stretched out her long arm and pushed my order at my face! No greeting, no checking order, no eye contact, no nothing!! I really didn’t know what I was dealing with!! If it’s a person who’s not able to talk, I guess they will still smile to you as a sign of good customer service! I believe it’s just this young girl who has been terrible at customer service and she’s the one serving at 5 pm today. Horrible attitude! If you don’t like the work, seek something else. Otherwise, do your job properly because you are destroying the efforts of your colleagues!!

Very disappointed about the service. I was the only customer there , the girl that served me barely acknowledged me . I didn't appreciate how she said "yeah " when I corrected her about the order number . She then proceeded to throw away my apple pie on the counter while continuing her childish discussion with her co workers . Why can't you hire adults at your stores like the rest of the world? People that actually want to work for your company. They'll care about customer service, care about the presentation of your burgers also, which is lacking. Also hire some proper cleaners and stop using these kids. They don't do the job properly. Most of the times your stores all around Victoria are like pig stalls: the bins are overflowing, the leftover food stay on the tables for ages and let's not talk about the states of your bathrooms. Please do something because this is beyond embarrassing. Your brand in Europe was loved by people from my generation. Back in the 80-90's it was an event to eat at McDonald's. We still remembering it fondly. And bring back the real sizes of the big Mac. Stop fooling us around

McSpicy was good because I like spicy. We eat McDonald once in a while. Chips 🍟 were good, not soaky but not as crispy as I would like. Clean toilet, I like the foot handle on the door so I don't have to use my hands to open the door after I washed them.