1/5 Shae I. 1 year ago on Google
Very
disappointed
in
the
service
provided
by
Next
Level
Laser
Skirmish.
After
making
a
booking
for
16
people,
the
experience
was
cancelled
on
the
day
just
after
arriving
due
to
weather
concerns.
We
asked
multiple
times
if
we
could
wait
it
out
to
see
if
the
weather
conditions
would
pass,
and
the
staff
said
no,
we
would
either
need
to
reschedule
or
could
get
a
refund.
After
asking
for
a
refund
multiple
times
from
the
Manager
and
the
Owner,
they
stated
that
they
could
not
provide
one
as
the
group
"decided
not
to
play"
in
the
weather
conditions
and
forfeited
the
experience.
This
was
not
the
case.
After
contacting
Next
Level
Laser
Skirmish
multiple
times
with
our
account
of
what
happened
&
providing
written
statements
from
the
party
about
what
staff
said
and
did
on
the
day;
they
now
refuse
to
reply
or
acknowledge.
There
is
a
clear
disconnect
between
the
team
on
the
ground
and
the
business
management,
and
I
am
incredibly
disappointed
in
the
service
that
Next
Level
Laser
Skirmish
provides.
The
booking
could
have
been
managed
much
more
professionally,
but
instead,
they
have
palmed
off
all
responsibility.