I just took my mum for her MRI appointment to I-med radiology Berwick, and unfortunately had a really bad experience. The female receptionist was really rude while communicating. It was really awful experience talking to her. Hopefully management will train her better.

My wife had the most disturbing experience at this I-Med today. Reception woman at Casey I-Med , Jessie has shown zero compassion, zero empathy for a person referred by their specialist for a follow up MRI for a mass. My wife booked the MRI as advised by her specialist and was assured it would be under Medicare by I-Med staff. . Half a day unpaid off work to come. Jessie just coldly tells her it’s not covered and that I-Med’s Dr (who knows nothing about health history of this person) has said she doesn’t need the scan. When asked for the name of the Dr, Receptionist Jessie wrote just Bob. Can I have the Dr’s full name please as he is advising on my health which means I have the right to his name. No, we don’t give surnames. My wife and son explained you cannot withhold the name of a Dr who is commenting on someone’s health. Jessie glared at my wife who was already anxious. How is this possible to treat patients, human beings this way. Many people who come for scans are vulnerable and anxious and today I-Med has caused considerable harm. We have contacted our specialist and this matter will be taken further. As I-Meds Dr and Jessie feel they can override a specialist recommendation, I sincerely hope there are no repercussions to her health due to I-Med delaying her care.

Phoned up and selected the call back option. Was called back only to be laughed at when I was referred to call by another centre regarding an earlier appointment for an MRI. Literally laughed at. i've never been more uncomfortable when trying to book an appointment. I was also then referred to another I-MED location and told they bulk-bill for specialist referrals. They do not. It's a $500 out of pocket fee... Overall a terrible experience, especially considering theres enough health stress when needing scans. I truly wish I knew the name of the lady on the phone as she has just the most terrible phone manners and it does not provide confidence in the professionalism of this centre.

Attended this centre and the staff were fantastic !!! I am extremely claustrophobic and needed an MRI, The two young men who were doing my MRI were so very kind and extremely understanding. I will admit I was terrified and was extremely teary and they were just lovely, no pressure and couldn’t do enough to make me feel comfortable. Bonus this centre has a wide bore MRI machine when I did the ring around. Highly recommend this centre

Very happy with the clerical staff who contact time to organise appointment, etc. They couldn't do my test there and had to send me to Monash, they were prompt to let me know and forwarded everything on. Very polite and helpful keeping me in the loop also with chasing up on my further enquiries.

I got told by reception that if you book CT sinus scan at I-MED SJOG you will be paying upfront and if you go to Cranbourne or Pakenham you will be bulk billed! they said they dont know why that is...

We had some issues with our referral and administration officer Melissa went above and beyond to help us and make it happen. Thank you so much Melissa you are the best. Also special thanks goes to Bianca the Radiologist making everything so smooth for us. The Berwick I med is the best place to get your scans done and has the best of staff.

charged $500 for regular mammogram and ultrasound even with rebate and bulk billed written on referral.😡

I visited this imed radiology just over a week ago, communication was excellent, receptionist was very nice and welcoming. I had an overall pleasant experience and would definitely come back again. Thank you so much for getting me in reasonably quick. Shayne