1/5 Lora R. 2 years ago on Google
I
walked
in
at
11
AM
ordered
a
bison
burger,
med
rare
with
onion
and
pickle,
onion
rings
and
a
drink,
to
go.
The
lady
at
the
counter
politely
told
me
that
pickles
were
behind
me,
I
said
noted.
She
also
said
we
serve
our
burgers
.....?,
I
thought
she
said
med
rare.
I
agreed.
I
got
my
order
and
left.
It
was
well
done
also
had
tomato
and
lettuce
on
it.
My
onion
rings
were
good!
The
pickles
from
the
pickle
bar
were
good!
I
could
NOT
eat
the
burger,
I
tried.
:(
Once
I
realized
the
mistake
I
called
into
the
store
and
stated
what
was
wrong
and
the
lady
on
the
phone
was
polite
and
said
"yes,
I
took
your
order."
It
was
not
til
she
was
off
the
phone
w/
me
and
talking
to
the
mgr
Mike
and
didn't
have
me
on
hold
did
she
have
a
smart
tone
and
told
him
I
did
not
order
my
burger
the
way
I
said
above.
OOOPPS
Put
the
customer
on
hold!
Okay,
so
Mike
explained
to
me
and
let
me
explain
it
to
the
rest
of
the
world
so
we
ALL
are
on
the
same
page....
Their
burgers
come
with
lettuce,
tomato
and
onion-
on
it.
If
the
order
is
to
go,
those
3
will
be
on
it;
if
the
order
is
for
in
house,
those
3
will
be
on
the
side.
Now
If
you
would
NOT
like
your
burger
to
have
all
3,
you
HAVE
to
say
I
DO
NOT
want
.....-
You
are
NOT
allowed
nor
will
it
be
understood
that
"I
would
like
Pickle
and
onion
only!"
means
you
do
NOT
want
the
lettuce
or
tomato.
Mike
and
I
went
around
a
good
4
to
5
times
before
I
had
to
stop
the
conversation
and
specifically
ask
him
"why
are
we
disagreeing
about
this,
Can
I
please
get
a
refund?"
I
as
the
customer
in
no
way
should
I
have
had
to
take
control
of
this
conversation
from
the
mgr,
who
did
not
know
how
to
manage
even
his
self
much
less
his
staff.
This
was
my
first
time
back
since
the
re-opening.
:(
I
got
my
refund
in
the
end.
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