If you want to have a "resort" not tell you they are having plumbing issues, and apparently have been, where you can smell it in the lobby, the hallway of the second floor, the bar, the spa in the basement, then this is the place for you. They are honestly masking the smell of the plumbing with the attempted aromatic scent in there. I doubt they would have that otherwise. I honestly don’t know if the conditions are up to health code. It is immediate when the door is opened to the lobby, getting on and off the elevators, definitely in the spa downstairs. I asked one of the employees who was assigned to opening and closing the door one day about it, and he claimed he couldn’t smell it. They are not informing guests before you book nor acknowledging it at check in, basically at all during my stay. The bar tender did acknowledge it after I brought it up and said, “I have to deal with it everyday.” Like it’s something I should just be okay with and accept it? I guess that’s what they tell their employees? There was no apology. They are not offering any kind cancellation waivers for the issue(s) at check-in nor during booking. They are charging full prices and operating as everything is normal. The hotel will acknowledge it after you leave a bad review after your stay. They claim they have engineers looking at it. After scrolling through other reviews, it's apparent this issue has existed for three years at least. Wish I would’ve seen that before my stay. Regarding golf and other aspects, if you want to pay unique rates for not too unique of an experience, go ahead. The greens are nice but by 10:30am they were pretty roughed up without a lot of attempts to repair marks. Otherwise, it didn’t feel special. It felt like a pretty nice municipal course in a suburb. They offer apples, bananas, tees, wet hand towels, as a comp. The marshall will tell you where to hit the ball on a couple of holes if you haven't played there before. For $250? Room service was outrageous. $70 for a salty turkey sandwich, salty sweet potato fries and a glass of chardonnay. The valet is apparently outsourced and isn't familiar with or doesn't understand the hotel business. I was basically told the check in bay is for valet only. I was self-parking, so I was then made to pull over to the side, almost out of the bay behind a golf cart where I had to back up to get out, and hand over my keys while I checked in in case my vehicle needed to be moved for valet service. This was at 7:45pm on a Friday with no one in the lobby checking in and no one else pulling in the bay beside me. The pool staff ran loud maintenance pumps as early as 7:00 am on Saturday and Sunday, during winter with the pool unoccupied. They continued to run them even after I called guest services to ask if they could run them later in the day. They continued until about 8:00 am both days. The “resort” fees were over $200, and I believe more than my initial confirmation email indicated. They don’t offer bell hop/bag service, and if you're self-parking be prepared to enjoy carrying your luggage maybe a football field or more (if on the top floor of the garage) back to the hotel. Maybe you could gamble and leave it at the front with the valet who doesn’t want you there unless you valet. This didn't feel like resort treatment nor a resort really. I guess a pool is a resort? I was given free champagne, once. That is the only thing that was resort like, the whole time. It felt a little tacky, tasteless, irritating, lazy. The appearance of this hotel is outdated, including the inside of the rooms. I was offered a partial refund after my Marriott review and discussion of it over the phone with someone with guest services..

It's just old and stale out here. If you are hoping to have a four seasons experience this is not it. It is most definitely not worth 750$ a night. The biggest problem is that everything is old from the building to the furniture etc. The staff is of course very nice, friendly and well trained. The pool is very nice as well. I would not come back.

The best hotel service experience as inherited from former four seasons before the acquisition. Special thanks to Marcus for his outstanding service provided. I have never been offered a late checkout till 6 pm despite the 4 pm late checkout request had been quickly confirmed before check-in. The hotel is so gorgeous and you can use the spa facility free of charge.

Nice place to stay and play golf with some buddies. The bar downstairs is well stocked and nice. The golf courses are amazing. The pro shop was big and had a lot of goodies. Nice view at night from my room!!!

The grounds are nice but the staff made all the difference. Omar at the front desk was great and paid excellent attention to detail. The spa was exceptional! Rubia and Veronica were fabulous--so kind and thoughtful. Arienne and Nelly were also wonderful--we had a great couples massage. Really can't say enough about the spa staff and experience. Thank you all for a beautiful stay!

I am writing to express my disappointment and concern about the hostility and harassment I experienced during my recent stay at your hotel spa. As a guest who paid a great deal of money for a relaxing and enjoyable stay, I was shocked by the unprofessional behavior of some of your staff members. To provide you with some context, I went to the spa area for two days at your hotel. On the first day, I arrived at the spa and was immediately greeted by a staff member who seemed to be in a bad mood. She did not smile or offer any pleasantries, which was unexpected as I had heard great things about the hospitality of your staff. After checking in, I went to the changing room to prepare to use the spa area. While I was changing, another staff member "Elvis" walked in and started to stare at me in a way that made me extremely uncomfortable. I asked him if everything was okay, but he did not respond and continued to stare. This behavior was unacceptable, and I felt harassed and violated. He then followed me to the dry sauna where he asked me do I need any help in a tone that I did not belong there. On the second day, I went there Elvis again stared at me and then ask me if I was even a guest at the hotel. No greeting, just looking at me like I did not belong there. My experience at your hotel spa was not what I expected, and I felt disrespected and harassed during my stay. I believe that every guest should be treated with respect and dignity, and I am disappointed that your staff did not uphold these standards. I would appreciate it if you could investigate this matter and take the appropriate action to ensure that other guests do not have to go through similar experiences. I look forward to hearing from you soon on this matter. Thank you for your attention.

One of the best. Very proud that this one is located in my home town. Lots of famous golfers, base ball players and their families from different Islands come here to enjoy. Love u 4 seasons. Wish I can buy this one someday.

Beautiful resort! Staff was very prompt and helpful. This property was undergoing an ownership swap during my stay, so a little leeway was given under the circumstances, but I would definitely come back.

GUARANTEED YOU WILL NOT FIND A BETTER HOTEL. Absolutely the greatest stay and experience of all time. The staff is the best in the business, the customer service is outstanding. They went more than above and beyond for us. We will always return and recommend everyone we know to this place. To the manager, staff and everyone who took part we greatly appreciate everything you have done for us!

Stayed the weekend for a wedding. The room service was so good it made me want to leave this review lol. I was surprised that the prices were fair as well! The room was great and had a balcony overlooking the pool. The housekeeping crew should definitely be rewarded! They cleaned our room multiple times per day and would organize your things. It was wonderful. My only complaint was that the bar closed at midnight. I later learned that the patio area was still open for drink service but the bar tender just closed the door right when he saw our wedding party approaching and didn’t share any of that info.

We stayed in a beautiful villa overlooking the golf course. The staff were so friendly and helpful and got us everything we needed instantly. We brought our dog and they delivered us a dog bed with bowls and treats. The spa was beautiful and relaxing. Wish we had stayed longer to enjoy this beautiful resort

We have stayed here several times and have always had a good experience. The pool/spa/gym is great. Very family friendly. All of the employees are great. Our kids really appreciated the details for them.

Truly a wonderful experience at The Las Colinas Resort. My husband, son and I stayed there last week and the staff was outstanding, the accommodations were lovely, and we were so glad we chose this place. We made a mistake in our reservation and had one day short at the beginning of our stay. The front desk staff graciously took care of us and fixed our mistake. When the young man who brought our luggage to our room overheard me talking about needing more fridge space, he offered an extra fridge and a microwave if I needed one. It was so nice! Daily housekeeping and turn down service was flawless. The spa amenities were available for guests and the staff there was very attentive. The facilities were beautiful. I would highly recommend staying at The Las Colinas Resort.

We set a reservation here for my sister's bridal shower. The experience was AMAZING from Valet (complimentary with Spa). We were greeted at the door and quickly ushered to our individual rooms. The massage was very relaxing and much needed. The facilities were kept very clean. The waitresses were always there for anything that you needed. I do wish they had more hot tubs and the sauna wasn't working at the time. I believe for as much as we paid EVERYTHING should have been operational and ready for use. That was disappointing. However, we then went to the brunch at the Outlaw and when I tell you it was SOOOO much food I was overwhelmed with all the food selections. Not complaining at all let me add. Overall it was a very pleasant experience and I will definitely return one day. Thank you.

We drove in from New Orleans and arrived to the resort early in the morning and we were treated so well. Our room had an amazing view of the city and it overlooked the lazy river (which was much too cold to enjoy because of the winter weather. My daughter was happy to see some ladybugs on our balcony which she felt was a sign of good luck that we had chosen this hotel for our one day of rest before catching a flight back home. I would highly recommend this 4 seasons resort. We will definitely be staying as guests again in the near future. 😀

The staff was great but the spa is clearly treated as locker room. To get to the spa, you walk down a dark hallway to a small welcoming area with zero natural light. Many of the guests were loud as they had just finished a tennis match or took calls on their phone in the spa area. Most importantly, there is NO place to sit with your significant other during the spa the experience…. You must leave the spa to speak with them. Of course this assumes they are a different gender. The massage was okay despite the masseuse having cold hands. We are new to Dallas but definitely a one and done.

Ok, first off, the hotel is under construction, which is a bit of an annoyance, but the staff are really doing their best. Traveling with a baby means we often eat in, and I have to say, both breakfast and dinner here are great, with excellent service. The front desk upgraded us to a larger, recently renovated room on check-in, which was a nice touch. Great view of the pool and golf course from the balcony. I’ll definitely come again once the renovation is complete.

This resort was first class! The room was recently updated and was so beautiful. The beds were very comfortable and bedding was perfect. I was there for a business meeting and even the buffet style food was delicious. I usually pass on buffets. I will definitely be back!

This place is magical. We stayed here over the Thanksgiving Holiday. Played 18 holes of golf. Went to a Cowboys game. Our suite overlooked the golf course. The restaurant on-site was delicious. The staff were excellent. We are planning to return very soon to stay for a longer trip. This is an excellent place to relax and unwind. Highly recommended!

Staff is very friendly and helpful. Restaurants have great food and cocktails. Property is gorgeous and expansive! If you like golfing, definitely play here. The course is gorgeous.

We attended a Sangeet and a Groom's Precession here. The Resort was Beautiful, and the staff were Fantastic! Everything from Noah at the desk and with the transports helping our Disabled and Elderly with their comfort and Water, to Madison helping with the same and getting us to chairs and places to rest and even back to our vehicles afterward. There was a mishap during the ceremonies, but that's for others to sort. Overall it was an awesome experience. Only thing I would say was disappointing was paying for valet that should have been validated by the event we were attending. That, of course, is a minor inconvenience. Additionally the outdoor venues of The Resort need better seating, but the refreshments and cooling towels helped alot. So.e umbrellas and sunscreen were even handed out. It was a nice event and great breakaway for the weekend.

Last June I visited this resort when it was the Four Seasons, for a RE/MAX Luxury Forum. The service and accommodations were first class. The moment my driver pulled onto the property, I was greeted by someone curbside. The registration was fast and my room was immaculate. When I asked the concierge for a restaurant recommendation, he not only gave me one but called and made the reservation for me. Great place. Will be back one day.

I used a resort pass to relax at the pool all day. First class service all the way around. Friendly staff at check in to tell you where to go. The pool staff is helpful with setting up the lounge chairs for you with towels. Food and really good and I love that they come around offering samples to keep you cool Theo off the hot summer day. This is an adult friendly resort with not many kids. Only con is that I wish they had music playing so you had something to listen to at the pool. I hope next year when the Ritz takes over that they still over resort passes. This is my favorite resort in Dallas and I hope to return next summer.

Went there for the AAA Refined Travel Show and went to lunch after. Such high-end customer service I felt super pampered. I was fighting a headache due to no coffee in the morning, and the waitress knew exactly what to offer to cure it. I enjoyed 2 lattes they were so good. And the wagyu burger and fries were perfection. The hostess was so kind and welcoming I felt really comfortable. Overall, beautiful experience on many levels.

The spa was fantastic! Very clean, well kept facility. Great service from Rubia, she was so kind & friendly! My massage therapist Stacy was also very kind, calm, & professional. She did such a good job on the hot stone massage! 10/10 would recommend!

What a nice hotel. Had a flight cancelled last minute (airline rescheduled to 24 hours+ later) and came back to the hotel. No problem booking another night on the spot. Staff very knowledgeable about flight/weather issues that day.

It has been a great trip. Service has been outstanding. Need to mention a couple of folks. First and foremost Jason and Ashay at Outlaw. You guys are phenomenal. If you have an empty drink in that place it’s probably not open yet! Oly at the pool for towels and chair service— every morning greeted us with a smile. Daniel at the pool- rock star and made sure we stayed “hydrated”. Gabby at the pool also a “hydration” expert. And finally the valet guys- if you ever make friends, make friends with the valet guys! Went out to eat night one and brought them back dessert! Thank you to all. Bart and Kelsey Smith room 124.

Really enjoyed my 3-day stay at the Four Seasons. The room was very nice and well kept on a daily basis by the room service staff. Easy location from DFW airport, about a 15 to 20 minute drive. It has a beautiful golf course which hosts an annual PGA event. The Law restaurant and Outlaw Bar were top notch. The only recommendation I would make is to have a small convenience store for drinks or snacks. There was a grocery store that was about a 5 minute walk away that got me everything I needed. Would definitely recommend the Four Seasons and would stay here again.

The Las Colina Resort is a beautiful hotel. What makes this hotel absolutely amazing is the incredible staff. They are all so kind and helpful. I stayed here for my son’s birthday and Kim in the concierge was so kind. She had a cake and balloons in the room for my son. The staff stands out and makes this a try 5 star hotel.

The service here was second to none, from waitstaff to valet to checkin/ front desk staff. Everyone was great. Special shoutout to Jason at Outlaws for putting up with our group. Highly recommend this place.

Las Colinas Resort is a beautifully maintained property with breathtaking views, and this is definitely a top-tier resort in Dallas. We stayed there for three days, and the stay was memorable. They have spacious rooms, excellent dining options, and first-class amenities, and this is a luxurious and relaxing getaway in Dallas.

Four Seasons Resort and Club Dallas at Las Colinas is an amazing experience. The staff is extremely friendly, the beds and pillows are perfect, and the overall atmosphere is one of excitement and luxury. I absolutely loved my stay here and would highly recommend it to anyone looking for a five-star experience. The Four Seasons is definitely the place to be if you're looking for first-class service and accommodations. Thanks for a great stay!

We had a wonderful Memorial Day weekend stay at the Four Seasons. The hotel was busy but everything was managed well. Every single person we encountered was extremely kind and helpful. Housekeeping goes above and beyond, we loved the nightly turn down service. Will be back!

There is so much to DO!! My husband was in a golf tournament, so we got a villa room. It was so nice! While he played, I took an aerial yoga class, went to the humongous gym, went to the spa and the steam room sauna cold plunge hot tub, hit balls the driving range, played 18 at the TPC which was awesome, went to the pool, outdoor hot tub, went for a walk, what else? There were fire pits, a cute sand area with rocking chairs, I guess so parents could watch kids make sandcastles? Everyone was lovely including the guests- I guess everyone was happy to be hanging out in Texas! We will definitely come here again, loads of fun.

Friendliest hotel from the Moment you pull up and the time you leave. Excellent customer service in every department. Valet, the bell men, front desk, concierge, bartender, engineering team, house keepers and Manager were excellent. There was one little hiccup but they fixed it real quick. The only negative thing I could possibly say was the smell of their dead flowers everywhere. Lol. However it looked like the day I was leaving they were swapping them out. Anyways, definitely recommend! Top notch!

I have been to this Four Seasons Property a half dozen times and am always very pleased. Customer service is wonderful. The atmosphere welcoming and friendly. The beds are so comfortable! Especially love the pillows.

Unbelievably kind staff... I needed a tooth pick and while there weren't any at the front desk, an kind gentleman looked through the bar then the hotel restaurant to get one. Another hotels' staff may have just said "So sorry we don't have any at the desk".... but the four season's team went above and beyond. Gorgeous pool, too.

Thoroughly enjoyed my stay at Four Seasons Las Colinas! The location of the resort was convenient as both Dallas and Fort Worth were less than 30 minutes away. The service from the bellmen, the golf shop, and the restaurants was Five Star! The cocktails at Outlaw were potent and the meals at Law restaurant were very good. 18 holes at the golf course were challenging and the conditions were commendable. When in Dallas, I will make every effort to return here.

Room was nice, clean. Stuffed animals for kids were a great touch in addition to their name decals on shower door. Balcony furniture was very comfortable. The decor was a bit outdated but in good condition. The entire staff was great, pleasant, & very helpful.

Just wanted to take a minute to share how wonderful our stay was with this facility. Having had several other less than ideal experiences at similar resorts, it was a nice change to experience such great service. Literally every staff member we dealt with from the front door to the pool staff to the spa staff etc were wonderful. Kids really enjoyed the pool area. Lots of activities for the kids during this holiday weekend. Can not speak high enough about the wonderful customer service we received. We will be back!

First of all I want to compliment all the staff at this hotel. They were so friendly and helpful. We stayed in a club villa room that supposedly had just been renovated. The bed was comfortable but the rest of the furniture in the room was awful! There wasn’t a comfortable seat in the room. The shower was tiny and the water pressure was nonexistent. Our heat was broken the first day we were there. They were very responsive when we called and it was repaired quickly. But for the Ritz Carlton name and the price we paid for this room, we really expected much better.