2/5 Gretchen H. 8 years ago on Google
I
was
staying
at
the
hotel
because
firetrucks
responding
to
a
fire
in
the
apartment
building
next
to
mine
knocked
out
a
water
main
for
a
full
day.
On
the
good
side:
they
were
available
on
short
notice
at
a
reasonable
($60)
price
on
New
Year's
Eve,
and
they
had
hot
water
for
a
shower.
On
the
bad
side:
They
don't
tell
you
when
you
make
the
reservation
online
that
they
take
a
$50
refundable
deposit
at
check-in.
The
heater
took
literally
hours
to
warm
the
frigid
room
(they
apparently
save
costs
by
keeping
the
in-room
units
off
-
they
are
the
typical
window
units
like
you'd
find
in
old
hotels,
not
the
type
with
an
actual
thermostat).
The
covers
on
the
bed
were
thin
and
shabby.
We
checked
in
at
7
p.m.
and
left
for
a
party
around
10.
When
we
got
back
at
about
2
a.m.,
the
room
was
barely
warming
up
but
better
than
when
we
first
arrived.
We
had
left
the
heater
running
on
full
blast
and
had
complained
at
the
desk
before
we
left
to
go
out
and
thought
someone
might
have
taken
care
of
it
while
we
were
out,
but
the
room
never
got
as
warm
as
you
would
have
thought.
There
was
cool
air
blowing
out
the
vent
of
some
parts
of
the
unit.
On
checking
out,
I
complained
at
the
front
desk
to
the
manager,
who
said
she
wanted
to
make
me
happy
and
asked
what
I
wanted.
I
asked
for
a
discount,
because
what
else
were
they
going
to
offer
me?
She
said
she
was
going
to
go
check
the
room.
I
didn't
really
see
the
point
since
it
had
warmed
up
enough
to
be
comfortable
(just
never
hot
like
you'd
expect)
and
all
she
was
going
to
do
was
come
back
and
tell
me
that
it
was
working.
She
argued
with
me
about
"the
realities
of
the
situation"
and
"putting
[myself]
in
[her]
place"
and
she
has
100
customers
just
like
me
who
come
and
complain
asking
for
discounts
so
she
has
to
check.
IF
she
has
that
many
customers
complaining,
that
should
tell
her
something
about
the
quality
of
the
property.
Honestly,
for
something
better
than
a
roach
motel,
I
would
have
expected
better
EVERYTHING.
In
addition
to
the
heater
issue,
a
lamp
didn't
work,
the
couch
had
a
tear
in
the
armrest,
the
mattress
was
uncomfortable
(we
could
feel
the
springs),
the
covers
were
old
and
shabby,
and
even
though
they
have
a
coffee
maker
and
mugs
in
the
room,
they
refused
to
stock
the
room
with
coffee.
If
you
wanted
coffee,
you
had
to
get
it
from
the
lobby
(which
was
not
disclosed
to
me
when
I
requested
coffee
be
sent
to
the
room
at
the
same
time
that
I
first
reported
the
heater
problem).
Replace
the
owners
with
people
who
care
about
customer
comfort.