Great taste although the burger wasn't real hot when delivered to the table. Very fresh and nicely presented. UPDATE I got a friendly response from the owner and so I came back. And it had improved, great work, friendly and attentive store manager!

Eat here on a regular basis, staff are always nice and respectful, service is super fast and never really wait more than 5 minutes for my food. And the food is probably the main reason this place has me coming back again and again. No complaints

Very impressive service.

Attended Wednesday at 11:50am. Service was fast and was attended to once I was ready to order. The team member helped me with my questions and was able to take my order fast. Price was decent. Received food within 5 minutes. Food was hot, flavourful, of substantial amount and to my liking. Will definitely return for food again. Outside of the store was quite dirty with rubbish all over the place. Unfortunately this cannot be helped if it is windy, but should be attended to when possible. Inside wasn't as bad, but still had a bit of rubbish on the floor. No biggy but definitely made it feel a bit "dirty" inside. Thanks, will return.

Takeaway has been consistently pleasant, and today's dine in was great! Attentive staff, and most importantly promptly served delicious food 👍

We have a good experience at this restaurant. We just have this for lunch. We ordered chicken salad, 1/4 grilled chicken, and kid burger +chips. The taste of food is nice, especially the grilled chicken. I like the taste, it’s so nice as they said it’s cooked on flame. The salad is fresh. The chips nice and crunchy. The staff served us is nice too. The restaurant is clean at the time we went there. Only the burger that our kids didn’t like.

Drive thru was really quick. Chicken was superb. Will be back for sure!

Halloumi Chicken meal was very very nice :)

Drive thru was quick. The girl wearing a hijab that served me today was really great and took her time explaining the menu. Food was fresh with a smile. I drove away impressed.

Very good customer service . Came through drive thru and there was a wait on tenders but the Indian girl informed us with a smile and also had a bit of a conversation . Got my order and it was the best. Hats off to her as this was the first time someone was not being rude. Will come back for sure.

Superb chilli chicken. Good service.

Top food. Loved it.

Looks good one!

22/6 was my first time at this Oporto as I am not from nearby. I was not expecting more than bland, late night food. Instead, we were served real tasting, consistent food. It was not the food that made the place 5-star though, it was the costumer service. When another costumer was causing problems for us, the cashier lady handled it like a professional and informed my sister like a friend would. The cashier’s actions were a cherry on top of the good job the guys in the back were doing.

I was hesitant to post this comment but just for improvement the restaurant service as well as serve the community. This restaurant provides delicious meals but unfortunately I had a very bad service experience and it wasn’t my first time.., just for respecting the personal privacy I won’t mention the staff member’s name.

amazing service and amazing food will be returning 👍🏼👍🏼👍🏼👍🏼

Excellent !

WOW!

Chilli was really good

Drive thru was quick. Food was fresh. Burger was great. Chicken with extremo basting was nice. This Oporto beats Nandos by a mile.

Delicious! friendly staff, everything in my order was there, chips where crispy, chicken well basted, overall a very good experience and friendly service !

Spent almost $80 on food that was absolute garbage. Everything was below acceptable. But the worst thing was the "customer service" during pickup. No greeting or be with you soon, no friendly communication, i might as well have been invisible until being handed the order with little care. Its clear The management of this franchise has no clue of what is expected in this industry, because its clear im not the only one having a bad overall experience. Never again will i spend money here.

After Ubereats failed to deliver my order from Oporto Roxburgh Park tonight, I went through drive-thru to re-order my meal. Even though it was 10:45pm, the customer service when ordering was friendly and helpful. At the window the staff were polite and professional. My order was correct, hot and delicious! I will definitely be returning to this store and I am impressed with the wonderful staff who were working tonight. Great job team!

Worst customer service ever. Arab Girl at the counter so racist and bun used for burger was so hard and weird smell. avoid this place. Don't waste your money.

I don’t know why but these guys take ages to get the food ready every time I go through drive through. I just want to know why they take ages it’s not a fast food restaurant it’s more like a slow food facility centre. Is it the chicken? The chips? Can’t complain about the food though 10/10, which is why I will always keep going back damn.

Super slow place. They just prioritize the drive through. Staff who are packing food and dealing with customer dont wear mask. I cant believe that this is happening with over 1500 cases. It makes sense that the place was closed after it had seven COVID cases linked to it. Good luck dont catching the virus when order food here.

My husband and I had the best meal today we decided we will go every hot day to have their chicken and fetta salads it was very refreshing

I recently had a less-than-satisfactory experience at a store I've attended for many years. While I had previously enjoyed talking with the store's owner, I began to notice a decline in the level of customer service. On 10th June at 4 pm, I placed two orders. Five staff members were working that day, but none bothered to pack my food and give it to me while it was still hot. Instead, my orders were left sitting on the bench, getting cold. When I asked one staff member, Mariam, to check if my order was ready, she replied, "Not sure", and walked away. I had to beg another male staff member to check my order, and only then did I discover that it had been sitting on the bench the whole time. No apologies were given. I find it disappointing that a store that has an "employee of the month" award displayed on the wall cannot even handle a simple order on a non-busy day. I hope the store can take steps to improve its customer service and ensure that this kind of experience does not happen to me or other customers in the future.

In all honesty I cannot believe they serve this to people, very poor quality the food smells

Poor customer service tbh The girl there refused to surve me just because i didn't order through drive through even though there is no policy that says you can't come in and order from the front + the girl there had some bad attitude Never going there again

Great service, fresh food that taste good every-time! Workers are all so polite! This Oporto just hits different! 10/10 every time.

Ordered via app. App said order would be ready to pickup at 7:51 PM. It is now 8:10 PM and we have just been told we will need to wait for another 20 minimum for our order to be ready. This culture of "Pay more - Get less (service)" is getting increasingly common everywhere

Well… mobile ordered chicken and chips… was supposed to be ready at 7;45pm, 20 mins from speaker to window only to be told there is no chicken and will be 15 mins still waiting at 8:50pm..so all up an hour and 20 mins from order to food… Can’t fault the chicken always fresh and juicy.,

Food was alright, got yelled at by an absolutely feral dude with his wife in the passenger seat for the crime of looking at him from across the parking lot! wondering if he got his order swapped with mine.

I used online ordering through the website. I went to pick up our order and I was told my order was not ready yet. So I decided to wait  inside. I  have to wait for 30 minutes for my order. Those old  aluminum chairs  were so uncomfortable and  the table was so dirty and  sticky. I went to the bathroom to wash my hands there was no soap to wash my hands, bathroom  floor was so dirty  and  disgusting. Finally after 30 min. my order was ready. After all the disappointment, I got home half of our order was missing ! Chips was missing for each order the salad was missing and the sauce  was missing. The chicken was half cooked  it looked like a boiled chicken  instead grilled chicken, water  was dripping out of the box. After everything the  all dinner went in the rubbish bin! What a waste of $130 I'm  Really  Really dissapointed with Oporto.

The food is always good, customer service not bad but the chairs were all ripped and broken and place was a little dirty could use with a update and clean up. Would go back though

I ordered a takeaway order for bondi rappa with no mayo, I didn’t check it there. After coming home I found out they gave me a burger with mayo. I think it was pretty simple order and it shouldn’t have been mixed up. I went there all the way from Fawkner and now I can’t eat it 😓

I had hair in my food and told the manager about it she started to react in way that was soo disrespectful, would not recommend this place for anyone to go to when the manager treats workers like peasants and really bad customer service, there was a girl there that was lovely and said she would fix the problem and got me a new burger which I appreciated from her, pretty sure her name was rose

Went through drive thru today to get some food and chips were so soggy not eatable at all. First time ever having this issue

fast hot good food and good customer service

I went there for dinner with my family and I was so surprised from there customer service. Girl at the front was so rude and have no customer service. We waited 5 mins just to place an order and she was just ignoring us and pretending as she didn’t even notice us on the service desk. Another girl was really busy on applying lipstick while standing in kitchen. They provide a such a ridiculous service to the customers. Feeling sorry for the owner.

I love Oporto, but my partner had never tried it, so we went past for some easy dinner tonight. This is my second time visiting this store as the first time I came, the store was closed in the middle of the day? The girl who took our order scoffed when we asked for chicken, cheese and bacon only on one of the burgers, so I checked again at the speaker and then at the window to ensure the order was correct. The girl (young, long dark hair in braids) confirmed that the order was correct. We paid and got home to find that the burger did in fact have sauce on it, and the other burger ordered (chicken BLT) had next to no sauce, a cold bun and was stale. Both burgers are now in the bin unfortunately and we probably won’t be back again.

Manager of Oproto i order in the past no issues Today Order threw menu log OK was fresh but someone does like there job i understand get busy but pay back like that no nice at all order number 372 they drown it of sauce couldn't eat the wrap was soggy because of the sauce worse meal so far and all you taste rusty sauce that i running on my top

Good quality food. Been their couple of times. No issues. Staff can be more friendly and polite. Other than that everything is ok. Just for the response i received.

Delicious food however a little over priced especially the $10 salad with only 5 pieces of chicken. I also was told by a friend that they dropped a piece of tomato on the floor while making her burger and they still used in her burger.

There was a miscommunication on what I ordered ( didn’t know the basting options, my bad) and when I got home I called the store. They were very understanding and offered to switch it. When I got there, Mariam was very respective and professional. She replaced it quickly with a smile on her face! Thanks guys, see ya every week

Third class service. People in too hurry to take order don't let you repeat don't let you confirm. I placed order drive through and the guy was in too much hurry to move to next order. Missed to enter part of the order and it's not the first time. Reached home and part of order was missing. When I called to check the girl simply said we didn't charge you for that not even a single apology. Do you really train your people for customer service ? 10 years and that was my last time doing business with you guys and I will make sure none of the people I know visit you.

This used to be my go-to for local takeaway - the food was fresh and hot, great customer service. Over the past few months, however, quality has declined - food has been cold and tasteless.

The food warrants 5 star rating; the service not so much. I will try the drive-thru service. My order was missing a burger and i had to drive back. Will give them another shot next weel and gain next week and I will revise my rating.

There were no clients, but all the tables were full of dishes from the previous clients, and it was all sticky, we had to wait 5 minutes to sit. The burger was average, not the best I had in Melbourne. The staff was friendly and helpful.

For the last 4 times I buy the full chicken meal and I get uncooked chicken breast. That was disgusting. I even told the lady before she packed the meal that the last couple of times the chicken was uncooked, but looks like no body care over there. I’m gonna make an office complain against this place. I’m sure that something against health and safety.

This Oporto 1000 times Better than South Morang Alberto If one time trying this never Going back to other fast food. Mexican food So nice and dessert so perfect

Very nice

Awesome food, a bit expensive

Ordered food here, received food with a missing fillet in the burger, called and was told I would receive a refund if I emailed the store, did this and didn't not receive a reply, we reviewed the store and received a message from a owner/manager of the business with a number to call. Calling the number I was told they had received my email and I would receive a refund, they would respond to the email asap, this was a week after the email, it has now been over two weeks since then and I have not heard anything, the business has my email and phone number and acknowledged the issue and refund, disappointed in management for not following up. Update from response: Thank you to the owner for responding quickly, I respect that, yes I do have your number and yes I could have followed it up with you directly and yes you apologised a number of times, I am quit ok with that and thank you for that, that is on me for not calling, I am happy to wear that, however, I feel a follow up from the business side is always better as I work in retail. The order was made on Menulog and paid through PayPal, I have triple checked all my banking accounts and history with no refund found, I am not worried about a full refund as I did receive an order, i am only disappointed as it wasn't a good day when this happened, however that is not on you, thank you, I can respect your responses but following up my email in the first place would have been easier :(

tha names of dishes..a bit confusing..expl..bifana in Portuguese means ..lean beaf on tha plate..you's is chicken..tha staff could be more friendly..ps..I'm Portuguese from Porto..

Not what it use to be.

I ordered 4 meals via Menulog for the family. I got one meal which was not even one of the meals I had ordered. I had to ring Menulog, get a credit for the order. One hour after I made the order, I am back to base one. I need to reorder meals which I will definitely not be doing from Oportos. Please check your orders properly Oportos.

Poor service with pathetic food from this branch of opporto.Would never visit again.

Has improved food portions are great service good

Grilled chicken was good but the fries were not cooked properly. Better go to the Broadmeadows outlet or to Melbourne central

None of the tables were cleared from previous customers. We had to wait for someone to come and clean the tables. Interestingly they only cleaned one table.

Last time i ordered the food was absolutely horrendous and i stupidly decided to give them a secdond chance. This time it took them 1HOUR!! FOR MY ORDER TO GET READY. AND WHEN I OPENED THE BAG I HAD MISSING ITEMS. YALL ARE PATHETIC

Highly recommend as food is always fresh and hot with a delicious menu. Always satisfied.

You know what I have had better chicken burgers, but in saying that still a fantastic burger, and you get great bang for your buck. Sssoooo underrated.

it was soo bad i took the time to write this review...late delivery, horrible chips, cartilage in chicken, the price doesnt match the food not even close, i had to cover up everything with the sauce this just sucked

Delicious food at Opporto, with nice location and indoor settings in coolaroo. My main issue with opporto is that they are not generous with sauce, which holds the Portuguese taste from presenting itself. I see that charging for a packet sause separately is a cheap technique that puts you behind other rivals such as Nandos.

Fresh chicken always! Never disappointed with this place. Chicken halloumi wrap I had last night was amazing, beats any other fast food joints! I think oporto are doing a great job with there quality of menu.

Chicken haloumi wrap was beautiful. The quarter chicken was amazing. The service was perfect.

4 days in a row. Bloody beauty!

My partner and I come in for a late night feed and was greeted with kind staff member's. Food was serviced hot and fresh and also very fast, very delicious satisfying for a late night feed.

Ordered our dinner from here last Friday. My partner ordered the Bondi Strip box and requested removal of chili sauce, add bacon and avocado. He got the bacon and avocado, however the chicken fillet was removed and the chili sauce was put in. He called up and they said we would get the burger refunded. Still no refund even after evidence was emailed - not impressed. UPDATE: My partner called the day of the reply to my original review and was told to email them and then they would respond asking for banking details to arrange the refund. He emailed them and they confirmed they received the email. He still has not had a reply to arrange a refund.

Love coming here, love the way they cook the chicken and the staff is so nice, the restaurant is clean service fast too even in drive thru... I would recommend this place to all my friends and family, I've also mentioned it to my work colleagues, they even went there for lunch they loved it so much too... So hats to you Oporto in Roxburgh Park...💯%

Order served late and totally messed up each item on my order (Despite of repeating my order and confirmed with waitress 3 times). Taste was bad and it was undercooked.

Honestly have no idea how these workers could be so terrible at basic things, over the past couple of years I’ve ordered at least 30 chicken wraps with the exact same request “please add cheese and extra sauce I’m happy to pay for it” Not once have I received a wrap with cheese and extra sauce, if anything it’s extremely dry, I make sure I repeat myself many times at the window also. Today I went in hoping things have changed, repeated myself 3 times and was told there is cheese and extra sauce in the wraps, got home no cheese that I paid for and they were extremely dry. I will never go back there again

Hi Guys. Thank you for the great service. The food was great too !

So I go through drive thru as a convenience and turns out card payment not working sit there for 15 mins till they can't figure it out then I give cash turns out they got no change another 10 minutes finally got my order go home its missing items and no drink.

I placed an order for food recently, but unfortunately, one of the items was missing from my delivery. Despite reaching out through the provided feedback channel to express my concern, I received no response, apology, or any offer of a refund. In addition to the issue with my order, I couldn't help but notice the overall condition of the restaurant's interior. The atmosphere was marred by a tatty appearance, and the booths at the dining tables appeared as if they had been worn down, resembling the aftermath of a dog's chewing spree. Fortunately, I opted for a takeaway and didn't have to utilize the questionable seating. In addition to the issues with my recent food order, it's worth mentioning that the restaurant's phone number provided for customer contact was not functional. This added an extra layer of frustration to my attempt to address the missing item in my delivery and seek resolution through the feedback channel. Unfortunately, my experience left me unsatisfied, as the missing item and lack of customer service responsiveness, coupled with the less-than-ideal ambiance, fell short of my expectations for a positive dining experience.

I live 3 minutes away from here ordered Uber it arrived quick but the food came as if it had been sitting all day chicken in the burger was cold cold and the chips has gone hard and cold was disgusting 150$ down the drain to these ….