1/5 Claire G. 1 year ago on Google
Melbourne
airport
has
to
be
the
least
efficient
international
Airport
in
the
world.
We
arrived
to
thousands
of
people
confusedly
looking
for
their
bags,
as
the
carousels
kept
changing
2
or
3
times
-
minimum.
People
were
so
desperate
for
their
bags
that
they
were
practically
standing
on
the
conveyer
belts.
Occasionally
a
staff
member
would
scream
at
them
to
step
back,
but
they
didn't.
Probably
because
the
wait
time
to
collect
bags
was
2
hours
at
the
very
least.
People
just
want
their
bags
and
to
get
out.
But
getting
your
bags
is
just
the
beginning
of
the
inefficiency.
Signage
is
poor.
We
went
to
the
regular
exit
point
where
we
were
shouted
at
to
move
further
along.
So
we
went
to
the
next
exit
spot.
Only
to
be
shouted
at
again,
repeatedly
to
move
along.
Eventually
we
were
sent,
along
with
hundreds
of
others,
to
the
far
end
of
the
arrival
hall
in
an
attempt
to
leave.
Despite
not
having
anything
to
declare,
we
were
directed
to
the
line
which
was
not
only
for
declaring
luggage,
but
to
also
have
bags
opened
and
gone
through
by
customs
officials.
I
understand
that
this
is
their
job,
and
it
must
be
difficult.
But
there
wasn't
a
single
member
of
staff
on
duty
that
didn't
shout
or
yell
at,
each
and
every
arriving
passenger.
We
waited
in
the
queue
for
goods
to
declare
for
over
an
hour.
Finally
we
were
stood
a
line
for
training
for
the
trainee
drug
dogs.
I
know
the
dogs
need
to
be
trained...
but
it
would
have
been
nice
to
be
asked
if
we
wanted
to
take
part
in
the
training,
rather
than
just
sticking
us
in
a
line
for
an
extra
hour
-
with
a
connecting
flight
waiting
for
us.
It
was
incredibly
stressful
for
everyone.
On
the
way
back,
we
flew
Emirates.
Our
flight
2:35am.
We
arrived
at
11:15pm.
Over
3
hours
early.
We
were
greeted
by
an
enormous
queue,
but
no
signs
indicating
that
this
was
where
we
need
to
go.
So
we
didn't
know
it
for
us.
We
approached
a
member
of
staff,
who
only
spoke
to
my
husband
and
treated
me
like
I
didn't
exist.
He
was
so
rude.
We
were
sent
to
the
back
of
the
line.
We
were
checked
in.
All
we
needed
to
do
was
bag
drop..
but
all
automated
bag
drops
had
been
shut
off
for
the
night.
So
thousands
of
us
waited
in
this
nightmare
queue
for
3
overworked
and
underpaid
staff
to
get
our
bags
onto
the
plane.
It
took
about
2
hours
of
waiting
in
line
and
dropping
the
bags.
We
went
through
to
International
Departure
to
find
that
not
a
single
thing
was
open(
except
a
skeletal
Duty
Free).
Anywhere
to
get
food,
drinks,
books,
magazines,
gifts
etc
we're
all
closed..
even
WH
Smith
and
the
7
11
were
closed.
How
can
Melbourne
Airport
be
offering
itself
as
an
international
Airport,
run
flights
for
24
per
day,
but
then
close
every
single
feature
that
might
provide
any
comfort
to
passengers
at
all?
It's
terrible.
My
preference
is
to
never
fly
into
Melbourne
airport
again,
which
means
I'll
never
go
to
Melbourne
again,
most
likely.
Oh,
one
more
thing
there
are
signs
everywhere
warning
passengers
to
not
be
intimidating,
argumentative,
or
abusive
to
staff.
All
I
saw
on
this
most
recent
trip
back
into
Melbourne
(4
flights
in
total),
is
that
it's
the
airport
staff
doing
the
abusing.
It's
offensive.
It's
intimidating.
It's
awful.
I
think
staff
need
more
training,
and
Melbourne
airport
needs
a
complete
overhaul
of
its
policies
and
procedures.
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