Sadly my experience was terrible. On booking the appointment I told the receptionist of not being able to have a contrast orally due to severe reactions in the past. Communication was the biggest let down here. 1. I advised them on the call, about my allergy to the contrast and was told I would have it IV. 2. I asked if I could get my bloods done and was told No, they did not do blood tests 3. I was NOT advised that I needed my blood test done prior to the MRI 4. On the day I was given a container with a straw. I asked what it was and told it was the contrast. I explained why I could not have it, and the person was quite miffed and asked why I had not told them when I called. 5. I made it abundantly clear when I making the appointment the reason why 6. Resulted in another wait till they could get a Dr for the IV 7. The Dr was great asked questions re previous history and the allergy etc - all good!! 8. He checked with Pathology for recent results (very thorough) asked if I had them done, which I had not as I was not told these needed to be done prior to the MRI and also was told they did not do bloods there 9.As a result I could not have it done. This waste of time could have been well and truly avoided if notes were added to the file about my allergy but also about the full requirements needed prior to having an MRI. 10. On booking another appointment (elsewhere) the difference in the two calls was unbelievable. Was even told I needed to fast beforehand which was also not told to me at Box Hill. 11. I have rebooked my appointment with another IMED, and the whole booking experience was completely different as chalk is to cheese, an absolute delight. On a final note, a patient is just as important (if not more) as a customer is, in walking in to a store to buy something. The whole Customer Service experience here at Box Hill was bad from the onset. Even the Security person on initial entry was rude!

I was given an appointment for a test that they dont even offer. I specifically checked twice while booking, since not many centers offer that test across victoria. I was told that they are absolutely sure about it. I drove 20 KMs with a broken leg , only to be told by the staff that it must have been 'mis-heard on phone' and 'these things happen'. I was shocked at the fact that not only the staff is untrained also super rude. Hope atleast the radiologists working inside are better than reception staff.

Great service this time. Doing 12 week pregnancy ultrasound scan. Angelica is so patient to explain all parts of the Baby on the screen while scanning, really appreciated.

All staff I saw were very kind and patient. I booked for a MRI by mistake and needed to change it to an ultrasound test. The staff organised the test for me quickly, and I was able to have it without waiting. I want to give them 6 stars. Thank you, Maddie.

Booked online said someone will contact within 1 business day. It is already 3 days after the online booking and no one contact me, I am not sure how they define 1 business day.

Took my son for a CT scan here today. It wasn't busy. The young lady behind the reception was very pleasant and polite. After checking our details we sat down, no more than 2 mins a man called my son in. 5 min later he walked out and all done. Wish all medical clinic is like this efficient.

Reception staff were efficient and friendly. MRI was not remotely patient focused! Totally unacceptable and will not return to I Med Box Hill

Great service for my husbands appointments. Except when he rang to ask questions about his upcoming treatment & possible side effects, he was told they’d tell him on the day…Too bad if he was trying to allay his anxiety & plan ahead. A few quick answers would’ve been nice.

Very good service, all staff are really nice, very good care. Rob was really great. He made me less stressful by letting me know about what will be done and was really patient with me. Thank you very much ROB.

Went today for MRIs ( under sedation) such lovely, helpful and efficient staff in these trying times ,with shortage of staff. Nothing was to much trouble for someone who suffers from claustrophobia they help you though. Thank you so much

I went in for a Thallium Stress test to imed at Epworth Eastern. The experience I had was outstanding... especially the care, professionalism of 2 nurses. LIZ and JESS thank you, in fact thank you to all the imed staff. We are lucky to have such highly trained and caring medical experts. Peter Ward

Went in for an MRI. Lovely technicians. Modern, clean, and friendly feel. Thanks team.

I just wanted to thank Robyn, I rang to make an MRI appointment at Box Hill, unfortunately they were booked out until after my appointment with my specialist. Robyn's customer service was second to none. She called me back and arranged an appointment at another service. She went above an beyond. Thank you.

They don't have any of their fees listed on their website, and I just hung up after over 30 minutes waiting on hold trying to find out the cost. I went elsewhere since they really don't care about patients

Excellent service. However, I was informed I would only be bulk billed if the doctor writes it in handwriting, not printed. This is a stupid money making grab. At worst they are banking on patients and doctors not having time, at best they are greatly inconveniencing people who do not have the funds to pay.

I had to have an mri which I hate having. I am a grown woman and my husband usually takes me if I need to have 1, thus time he had just had shoulder surgery and was in no fit state to support and drive me. This time no valium sedation beforehand. I told the ladies Kerry and Vivian that I hated having mri's. They assured me they would assist me with making this as easy as possible, well Kerry made this horrible experience into a pleasant 1. I think both these ladies deserve a massive pat on the back because they sure have 1 from me. I was there on fri 27th May at 11.15am 2022. Thank you soo very much for your kindnesses patience and understanding. I have never been treated like this at an mri before. I tried to find an email to email the company but couldn't find 1.

I had Myleogram last Oct 24 and was asked to fast from midnight after the procedures I was taken to rest area until 1pm and being type 2 diabetic I was so hungry and afraid to get hypo so I asked the nurse if I can have some food but I was told that hospital doesn't provide food for the patients very disappointing considering I paid a lot of money and hospital had no consideration to patients with health problem good enough the nurse name Andy grab a cracker and cup of tea and that was my first time experienced in a private hospital that didn't care about their patient

Ben in MRI was professional and kind. Three from reception was nice and helpful, but the fourth woke up on the wrongs side of bed. Overall, my experience was fine.

Thank you to the team at I-Med Eastern Private for the excellent care today. The lady who originally booked me in was so thorough yet efficient and Andrew in MRI who did my scan was so kind and professional. Much appreciated.