1/5 Heidi P. 1 year ago on Google
"Emergency
patients
welcome,
same
day
appointments
are
available."
That's
what
it
says
on
Lumbertown
Dental's
website.
HA!
Don't
believe
it!
I
broke
a
tooth
on
Saturday
afternoon
and
it
felt
as
though
I
had
an
exposed
nerve.
It
hurt
so
badly,
I
was
in
tears
(and
that's
not
typical
for
me).
My
husband
called
the
number
listed
on
the
website
and
he
got
the
answering
service.
He
explained
the
problem
to
the
operator,
who
said
someone
would
call
back
in
20
mins.
We
assumed
it
would
be
a
dental
professional
who
would
call
but,
AN
HOUR
LATER,
the
same
operator
called
and
told
us
no
one
was
available
to
help.
REALLY?!
We
didn't,
necessarily,
expect
that
I
would
be
given
an
appointment
that
same
day
but,
at
the
VERY
LEAST,
we
hoped
the
person
returning
our
call
would
be
able
advise
me
on
what
to
do
and/or
offer
me
an
appointment
early
in
the
week.
NOPE...
NOTHING!
So,
if
you
ever
have
a
dental
emergency
and
you
want
help
from
Lumbertown
Dental,
be
sure
to
schedule
it
during
office
hours
because,
otherwise,
they
will
be
of
no
help,
whatsoever.
‐--------------‐------------
UPDATE
12/13/22
-
Response
to
Lumbertown
Dental's
comment
on
my
review:
NOTHING
was
said
to
us
about
a
(potential)
appointment
for
me
on
Monday.
We
were,
simply,
told
that
no
one
was
available
to
help.
End
of
story.
If
there
was
a
miscommunication,
it
appears
that
it
was
between
the
answering
service/operator
and
whomever
she
spoke
with
on
that
end;
because
there
was
a
gross
LACK
of
communication
between
she
and
my
husband.
With
all
due
respect,
it
sounds
as
though
this
will
be
an
excellent
educational
opportunity
for
the
answering
service.
I
only
wish
I
were
not
the
crash
test
dummy.
P.S.
I,
now,
believe
this
'miscommunication'
to
have
been
a
blessing
in
disguise.
I
sought
help
from
Aspen
Dental
(on
Harvey)
and
I
can,
without
a
doubt,
rate
my
experience
with
them
(thus
far)
with
5
out
of
5
stars.