Swiss International Al Hamra Hotel - Dammam image

Swiss International Al Hamra Hotel - Dammam

Hotel Function room facility Parking lot

Unassuming rooms & suites in a casual hotel with a gym, a sauna & 2 restaurants, plus free Wi-Fi. People often mention hotel, room, service, water, good, staff, rooms, clean, customer, Hotel,


Address

4440 King Khaled St, Al Souq, Dammam 32242, Saudi Arabia

Website

www.swissinternationalhotels.com

Contact

+966 13 833 3444

Price rating

$63/night

Rating on Google Maps

3.60 (2.2K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: hotel (35) room (22) service (15) water (13) good (12) staff (9) rooms (7) clean (6) customer (6) Hotel (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Akhtar Husain K. 1 year ago on Google
    Good service, Outstanding clean rooms, gym,spa and free wifi available here.once visit.... siko Dammam KSA....!
    6 people found this review helpful 👍

  • 1/5 Muhammad Rizwan Q. 10 months ago on Google • 94 reviews
    My experience was severely marred by lack of customer service and abmysal behavior l and abmysal behavior of a particular guy sitting at reception desk, his name was Abdul aziz. I like to draw your attention to a particular incident which happened today. Today i got to stay in Swiss international hotel, Al Hamra as my flight was diverted from Riyadh to Damam. Since I'm a frequent traveler and me and my company employees prefer to select a Swiss chain, but to my surprise in this hotel the person sitting on the reception his name was "Abdul Aziz" did not look like a local, talk to us so rudely, impolitely and curtly that me and my colleagues were really surprised that how this is possible that an international hotel chain member sitting at the reception doesn't know how to deal the customer. As a frequent traveler, I know if the flight is delayed for more than 6 hours the Airline has to provide a hotel and meal. so as we are the customer from Saudi airline and when we asked that beside complimentary hotel is there any meal attached to it. He replied now you are "CRYING" for food. I was astonished that the guy doesn't know how to talk. However, the manager seems to be quite nice. I wish that HR or hotel owner take this matter serious as it is affecting hotel reputation and try to provide some soft skill training to this guy on " How to deal with customer". As we are loyal customer to the hotel and don't want our loyalty to be go away with such type of incident.
    4 people found this review helpful 👍

  • 2/5 Ayman 2 years ago on Google
    Very bad ambiance room was so dark no lights. only they have 2 handle light and worst room service. This hotel is not fit for official trip
    4 people found this review helpful 👍

  • 5/5 Safi H. 2 months ago on Google • 388 reviews New
    Best hotel to stay, economy rates, best service
    1 person found this review helpful 👍

  • 3/5 Eufemio “YOSUF” D. 1 year ago on Google • 111 reviews
    According to my friend who stayed for a week, the hotel looks good but room service is poor as he requested king bed but he was given two single beds. The cover bed is looking not clean. They promised the bed will be changed the following day but till he checked out nothing was changed.
    1 person found this review helpful 👍

  • 1/5 Save S. 9 months ago on Google • 68 reviews
    Worst housekeeping. I asked for a tissue box and water bottle. They didn't turn up. Also someone tried to break inside my car. There was scratch on the rear door, as if someone tried to steal it. Will never recommend this place to anyone.
    1 person found this review helpful 👍

  • 3/5 AAK 4 months ago on Google • 190 reviews
    Great hospitality and plenty of spaces for parkings but the rooms needed more cleaned bedsheets and the shower water was not warm enough at all . Also I appreciated the quietness

  • 1/5 MZR 2 years ago on Google
    I've never been disappointed on this level before was not expecting that a Diplomatic suite will be this much older and in bad condition. The very first thing we faced was a drainage issue in the bathroom and shower tubs. Breakfast buffet was good but not much items were displayed very less dishes. Like you can't expect this from a Switzerland brand hotel to be on this level. The hotel vibes are very OLD. Like I am paying more to live in a 1980s Hotel. Staff was good. And cleanness was above average.
    1 person found this review helpful 👍

  • 2/5 Sajeesh Eringotkavil R. 10 months ago on Google
    There was water problem in the hotel and the entire night we had to go to ground floor multiple times to use rest room. Stay was very uncomfortable
    1 person found this review helpful 👍

  • 2/5 Tarun M. 2 years ago on Google
    Cleanliness 4 out of 5, wifi only 2 (very slow), food just 1 as they have only 10-15% stuff available of the menu they provided. They deny the availability of the same item what they provided a day ago. I got full board booking and they ask everyday to pay, then they check and says ahh ok we will provide it. Restaurant guys ask for money almost everyday even after the full board paid booking. Sometimes restaurant counter says cashier is not here so I can't take your order now, I can't tell you what we can provide you.
    1 person found this review helpful 👍

  • 5/5 Mohamed F. 1 year ago on Google
    I was staying in executive suite at this hotel for two days and it was very good experience. Price also very reasonable, Good location, easy access to most of the places in Dammam, 24 hrs free parking.
    1 person found this review helpful 👍

  • 1/5 Aysar Al F. 1 year ago on Google
    Avoid this Very bad hotel, very bad room service, water is cold can not bath in winter, the toilet its clogged asking for fixing no response at all
    1 person found this review helpful 👍

  • 5/5 Abu S. 1 year ago on Google
    Hotel is good even staff as well only issue is 1 room with double beds not available all the time, so if you need like this book it in advance
    1 person found this review helpful 👍

  • 3/5 ABANOUB G. 2 years ago on Google
    Really Will appreciate if you fix the internet coverage inside the room, very poor network hardly send a message & should go out to make a call. Besides, there's no shelves inside tge wardrobe.. don't know where should I put my clothes!! Only the food is fine. Thanks
    1 person found this review helpful 👍

  • 1/5 Lijo M. 4 months ago on Google • 91 reviews
    Won't Hotel I have stayed on whole KSA. Very rude staff, no housekeeping at all. No lights in the room and very poor toilet. Towel laundry is really bad.

  • 1/5 Pothula Venkata D. 1 month ago on Google • 82 reviews New
    After booking room the staff says no hot water for bath as there is some repairs going on and they say,we don't have any solution. And their single ends as you enter the room, very tiny room. I checked out as soon as I checked in. No association with people who don't have solutions.

  • 1/5 Ibrahim E. 1 year ago on Google • 45 reviews
    Maybe it will be a great hotel if the bathtub sinks the water, the sink floats the water. No heater, ac was too noisy and it wasn't cooking at all. I couldn't sleep the whole night. But however the receptionist was kind. Horrible experience I hope they work on the hotel and make it better.

  • 3/5 Yasir K. 1 year ago on Google
    This is an average Hotel. A bit old and needs renovation. I visited during summer, the air conditioning was not good. The service was also average. I stayed for three nights and no one came to clean the room in the three days.

  • 3/5 gmw f. 1 year ago on Google
    I went with my friend her and found that this hotel has Small room with less facilities and high room prices, also it has broken bathroom fittings and in some of the room even the washroom door was not closing.

  • 1/5 Valentyn Q. 1 year ago on Google
    Old hotel. Have issues with Wi-Fi and room temperature during cold season. Personnel is ignoring complaints.

  • 3/5 Yasir A. 1 year ago on Google
    An old hotel with small rooms but clean , decent and fairly cheap. One thing i didn't like is the a/c didn't have any heating and water wasn't hot enough to shower in winter.

  • 1/5 BP F. 1 year ago on Google
    Very old hotel, needs a lot of renovation. Smelly, not very clean and just old. Not worth the price it costs you. Staff was friendly tho.

  • 4/5 Jijuldas U. 1 year ago on Google
    Rooms are neat and clean. An affordable stay in Dammam. Calm and quiet.

  • 2/5 Riyaz A. 10 months ago on Google
    Did not liked the service...!! Iftar was arranged at the hotel and with the huge charges we paid comparatively service was the worst...

  • 1/5 Adlan A. 1 year ago on Google
    Room was having AC water leak and pass me wrong information regarding timing. I have recorded the video. Manager Abdul Azeez messed up made the case into worse further. We've forced to check out due to his professional response.

  • 4/5 ibrahim k. 2 years ago on Google
    Got Twin bed, non smoking floor, Decent Room , Clean and Quality of The Bed is exeptional

  • 3/5 Mohd. Raza Ali K. 2 years ago on Google
    Reasonable hotel. Needs improvement in maintenance of the toilets. On the flip side, serves a sumptuous breakfast

  • 4/5 이근욱 2 years ago on Google
    Have a comfortable beds and sheet. The place was really neat and nice. Also for lounge, have a nice staff and nice drinks.

  • 2/5 Shahul H. 2 years ago on Google
    Looking good...reception is good but not much better ...the price is 270sr to 400sr

  • 3/5 Moe A. 2 years ago on Google
    Good hotel, friendly staff but noisy rooms

  • 2/5 Yousef M. 2 years ago on Google
    Not bad value for price and short term stays just need some adjustments. - This hotel just collecting starts for example to verify a 4 stars hotel you should have some amenities like pool / 24 hours room service / fitness center / conference room etc.. these things are there to collect the star not to be used nothing of the extra amenities is mading for a good customer experience. And regarding the 24 hours room service sometimes in the middle of the day and no one replies to your call or replying and ignoring the request. - I booked for 7 nights staying and airport pickup first of all no one came to pick me up and i used taxi. And the reason is they are forgotten. - The WIFI coverage in the rooms is barley working and always losing signal actually i didn't care much because i have a sim card . - Morning shift hospitality needs to learn about hospitality as their reply for some inquiries was really lack of professionalism like when i asked for a reason for the bad coverage. - Food is good for the price but nothing special in it - The location is good as it's not isolated from the town and not far from airport.

  • 5/5 Roi O. 2 years ago on Google
    I like the Hotel so much as the price is just proper, location is great, breakfast is okay and the staff is courteous. A bit of a challenge for parking but just go at the back of the building.

  • 4/5 Esam E. 2 years ago on Google
    I like the Chinese restaurant but many times when I call the hotel to order for pickup no one answers! For example, I’ve been trying for 15 minutes now (June 19 at 2:20).

  • 1/5 sabil r. 2 years ago on Google
    Poor hotel worst service my life first time stay in swiss international hotel Dammam Saudi Arabia.pooooooor . please no stay this hotel I am not like to give any star. I give one star.because this feedback system like this that's why I give this one Star. Please 🙏 no one to plans to this hotel please come back.my request...

  • 1/5 Sachin G. 2 years ago on Google
    Very bad experience, room service (order taking), breakfast staff and front desk staff has badly attitude. Wi-Fi is horrible, management has to be checked. Strongly not recommended

  • 1/5 Areej J. 2 years ago on Google
    No WiFi in rooms I can't say that 4 states hotel

  • 4/5 Kepitano A. 1 year ago on Google
    Good hotel considering it's not-so-great location. The rooms are spacious but there's too much noise around the doors feel like they are always open.

  • 5/5 Mohamad Taher A. 1 year ago on Google
    The place was really goos with good staff and management. Clean, neat and everything inside brings you back to NYC as everything is on the American standard

  • 3/5 Khalid Makki (. 1 year ago on Google
    The hotel requires full rennovation, also the location and service is not the best. The employees are very nice and cooperative.

  • 5/5 mahfooz j. 2 years ago on Google
    Great place according to budget. Great location too. Very close to city centre.

  • 1/5 Omar A. 1 year ago on Google
    Bad service, water dirty when I took a shower the color of the water yellow. It doesn’t deserve 4 star, it’s below 2 star.

  • 1/5 Mir Sadeq A. 1 year ago on Google • 2 reviews
    Rooms are ok but at the time of my visit with my family there was no Hot water in Hotel for 3 days they don’t have any Alternate solution and very rude response from Reception attenders when I am asking regarding Hot water.
    1 person found this review helpful 👍

  • 3/5 Kamran R. 1 month ago on Google • 1 review New
    Everything fine but the wifi is the big problem. When checkin the provided room has no wifi signals then change the room. Very next day all wifi not working since that now its 4th day not resolve the issue. Everyday same story today it will fix, we are working now tonight will fix but not fixing just passing the time only. Poor response from management.


Call +966 13 833 3444 Open on Google Maps

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