1/5 Muhammad Rizwan Q. 10 months ago on Google • 94 reviews
My
experience
was
severely
marred
by
lack
of
customer
service
and
abmysal
behavior
l
and
abmysal
behavior
of
a
particular
guy
sitting
at
reception
desk,
his
name
was
Abdul
aziz.
I
like
to
draw
your
attention
to
a
particular
incident
which
happened
today.
Today
i
got
to
stay
in
Swiss
international
hotel,
Al
Hamra
as
my
flight
was
diverted
from
Riyadh
to
Damam.
Since
I'm
a
frequent
traveler
and
me
and
my
company
employees
prefer
to
select
a
Swiss
chain,
but
to
my
surprise
in
this
hotel
the
person
sitting
on
the
reception
his
name
was
"Abdul
Aziz"
did
not
look
like
a
local,
talk
to
us
so
rudely,
impolitely
and
curtly
that
me
and
my
colleagues
were
really
surprised
that
how
this
is
possible
that
an
international
hotel
chain
member
sitting
at
the
reception
doesn't
know
how
to
deal
the
customer.
As
a
frequent
traveler,
I
know
if
the
flight
is
delayed
for
more
than
6
hours
the
Airline
has
to
provide
a
hotel
and
meal.
so
as
we
are
the
customer
from
Saudi
airline
and
when
we
asked
that
beside
complimentary
hotel
is
there
any
meal
attached
to
it.
He
replied
now
you
are
"CRYING"
for
food.
I
was
astonished
that
the
guy
doesn't
know
how
to
talk.
However,
the
manager
seems
to
be
quite
nice.
I
wish
that
HR
or
hotel
owner
take
this
matter
serious
as
it
is
affecting
hotel
reputation
and
try
to
provide
some
soft
skill
training
to
this
guy
on
"
How
to
deal
with
customer".
As
we
are
loyal
customer
to
the
hotel
and
don't
want
our
loyalty
to
be
go
away
with
such
type
of
incident.
4 people found this review helpful 👍