1/5 andy c. 7 months ago on Google
I'm
really
disappointed
with
my
recent
experience
at
Peet's
Coffee
in
Laguna
Niguel.
I've
been
a
loyal
customer
in
this
area
for
the
past
10
years,
and
I've
been
frequenting
this
specific
location
for
the
past
3
years.
On
this
particular
day,
I
had
just
arrived
and
was
planning
to
order
my
regular
black
coffee
along
with
a
sandwich,
as
I
always
do.
As
a
realtor,
I
often
set
up
my
work
station
in
various
coffee
shops
to
get
some
work
done,
and
this
time
was
no
different.
However,
what
shocked
me
was
the
manager's
immediate
and
unwarranted
reaction.
The
manager
and
most
likely
owner,
who
is
a
dark-haired
Middle
Eastern
woman
with
an
accent,
came
out
of
nowhere
and
told
me
I
needed
to
leave
immediately.
I
had
barely
been
in
the
cafe
for
3
minutes
(
no
exaggeration)
and
I
had
not
yet
placed
my
order.
What
bothered
me
the
most
was
the
manager's
terrible
attitude
and
the
lack
of
any
initial
inquiry
about
my
intentions.
She
didn't
ask
if
I
was
planning
to
make
a
purchase
or
if
there
was
anything
she
could
assist
me
with
–
instead,
she
simply
demanded
that
I
leave
with
a
snarky
attitude.
It
was
a
jarring
and
unexpected
experience,
especially
given
my
long
history
as
a
customer
at
this
location.
I'm
not
usually
one
to
write
negative
reviews,
but
I
felt
compelled
to
share
this
because
the
manager's
behavior
was
completely
out
of
line.
A
simple
question
about
my
intentions
would
have
sufficed,
and
I
would
have
gladly
placed
my
order
as
I
always
do.
This
experience
left
me
quite
appalled,
and
I
hope
it
serves
as
a
reminder
for
the
importance
of
courteous
and
respectful
customer
service
in
any
establishment.
