So after being up-charged by Yehia Eljendi and having unnecessary work done I spoke with the GM. He explained the service center is commission-based and will make personal recommendations that exceed the Toyota guide. In exchange for this I was offered a free oil change and tire rotation. Completely unethical and disappointing that you can’t trust a Toyota brand service center to work on your Toyota car. Do yourself a favor and avoid

Yehia Eljendi Completely fleeced me. Upcharged the hell out of my 60k service change. Run from this repair center

I took my truck to just get an oil change since 8:30 am and it’s now 1:30 pm and they are still working on it. When my truck had the insurance it was always perfect never needed anything. Now since I’m paying out of pocket it magically needs a lot of work done. How does that work??? I called the adviser and instead of giving me an answer of why it was taking so long he kept on talking over me. Horrible service and horrible wait time. Never again I’m coming back

Do not buy from this dealer they are ridiculous and really don’t know the process they will waste your time and energy, you almost have to go 6-7 time to complete the process in the first day they will not explain you how you gonna get the car, Gentlely from other dealer you get a car in one or maximum to days after reserving the car and paying advance money but here completely different. If you do finance from outside bank and not go with their finance prefer company you will treat so badly like to get the card it will take around 10 to 15 days for sure. Definitely I don’t think those all below reviews are from customer that looks like by them I saw other customers also frustrated and the way they do business..

Avoid: Eui In Lee. He wasted my time. I was there for 5k service and especially oil change.i ask multiple times that I will pay for it if it is not included. He said Yes, the oil change is included. Turn out the mechanic didn't because it was not included. Now I have to go to a different dealer to do an oil change cause never go back here

AVOID SANG CHOI! There are multiple bad reviews about him on Yelp. I'm trying to be fair with this dealership because I'm hoping I just got a bad apple of a service advisor. From the moment I met Sang Choi, I knew something was off about his customer service skills. He didn't greet me, simply took photos and walked me inside. He then proceeds to print out a service receipt that shows me that I will need to pay $99 for an EFI Tank Additive even though my car is only 4 months old, at 5,000 miles and I have ToyotaCare. They are a dealer so I know it's always more expensive when a dealer does something. After finding that the bottle was $25 online, I proceeded to ask if this was part of ToyotaCare. Sang clearly told me that ToyotaCare doesn't cover all parts of a service, only a certain part of it. He also made it seem like the EFI Tank Additive was a required part of the service even though the maintenance manual clearly says that the EFI Tank Additive is only required for Hawaii. I called him. not even 25 minutes later, after finding my manual and told him to take out the service but he said it's already been done. I said OK and decided to call the Toyota Corporate office and explained the situation to them in much less detail than I am doing here and they opened a case. Upon returning to pick up my car, I was pleasantly surprised to find out that the service had been compensated since the corporate offices had already spoke with them. Also, during my return, Sang tried to avoid any contact with me and seemed displeased (don't scam people and then get mad when someone calls you out). That ticked me a bit and I was still annoyed that a service advisor, someone I thought I could trust (which I won't do again), would try to force me to buy something I don't need. I decided to talk to the manager, Harvey, who was extremely kind and whom I had a productive talk with. He said that is a recommended service not required. I let him know that this situation could have been avoided if that was told to me from the beginning. We also talked about cars for a bit and he said that he has Toyota vehicles and gets the oil change done every 5,000 miles. I said I would love to get that done (since ToyotaCare only covers oil changes every 10,000 miles) and would paid money out of my pocket to get that done if I hadn't been offered the EFI Tank Additive. He seemed pretty annoyed that his service advisor had messed up and lost potential revenue for the dealership. I said that we should get that done if they can return the vehicle same day. He helped us with a smile and I got an oil change done that I decided to pay for. Just a sales tip for any salesperson or service advisor at AutoNation Buena Park out there: don't sell people what they don't need because in the end they'll lose trust in you. Dealerships already have a bad rep and situations like this reinforce it. Even though, Harvey was an angel and helped us out, I don't think I'll be coming back to AutoNation Buena Park. I'll be returning to AutoNation Cerritos where I bought my car.

No biggie. Made an appointment. Got there on time. Waited about 1.5 hours. Got out. Nothing special. Nothing noteworthy.

Mark is the best of the best customer advisor. He is very friendly and take good care of his clients. Hoping he will be my advisor on my next future visit in toyota buena park.