I found the syringes needed for nursing small animals which I did not find at the other big pet supply store the day before. Their merchandise is well stocked and looking really cute in some displays with generic, faceless, colorless dogs. They have a good selection of flotation vests for dogs and a good selection of small animal cages. The cashier was cheerful and polite.

This is a nice Petco, the staff is friendly and ready to help when available. Unfortunately though it does seem like they need more stuff on hand. If you go between the hours of four to 6:30 will definitely be standing in the line for checkout.

My dog NEVER bit me last three years . Raised from a puppy . After grooming my dog bit me & even growls getting touched or picked up. They don’t allow anyone to watch their dog at time of appointment which makes this even more questionable

Absolutely the worst customer service I’ve ever experienced! The lack is acknowledgment was absolutely unbelievable. && for the woman running a class on Sundays, get a different day job you lack all customers service common sense knowledge! I can’t even imagine how that woman runs a class. Do better petco.

Customer service is really bad. I came to ask about exchanging or refund about two goldfish that I purchased and died, within three days. The worker named Beth was extremely rude and was no help at all. I believe that Petco policy on exchanging a dead fish for a live should be explained properly. Because one member would say I only needed my phone number and the other member at the register would say that they need to test the water and bring in the dead fish that sinks. Making my experience very stressful and unsatisfied.

Very nice experience I went it knew what I wanted and had a wonderful conversation with the workers as they are also pet owners who are experienced on giving advice and learning from others. Friendly environment and I always love coming back.

I was like a little kid at a candy store when I enter the doors. We love all the items they have on their shelves. So if you're looking to love and care or even gift pets or pet owners anything shopping here is a must! You will not regret it☺️

I brought in my own bag and stated I didn’t need bags for my items when I was asked. Employee still put items in store bags and responded it was okay. I didn’t realize I was charged for it until I left. I also donated during that purchase to their charity, so I’d like to imagine that 10 cents Petco happily took from me went to that also.

I love it here....I bought a HUGE litter box for my 2 kittens that is rectangular shape and has a slot to put your scooper. This picture doesn't do it justice.....it's at least 3 feet long.....I recommend for multiple cats

Needed help finding the intended item, no problem. Staff gave general directions. "Anything else we can help you with?" I just would like to see lower prices, as I'm on a fixed income.

Curbside pick up was definitely a great experience for me the man who delivered my items was very helpful on other questions I had about my dogs health . He gave direct answers and showed interest on my concerns about my dogs health . It takes a few seconds of the employees to help someone with a sick dog feel a little bit better and feel like someone is actually trying to help . Most people give short answers and direct you to the vet right away not understanding it’s not from one day to another to get a vet appointment so advice on medication that can possibly work is always appreciated from a worried pup parent

I had a lot of questions regarding nutrition for my pet. Beth (I hope that’s her name. Sorry if I forgot it) she was amazing. I think she was the closing manager or supv. She was very helpful and informative. Thank you for taking the time to explain and answer all my questions. I left the store feeling confident that I made a great choice and you have earned a loyal Customer. Also, the cashier was really welcoming and friendly. Customer service has declined drastically in recent years. It was refreshing to see that customers still matter at Petco. Nicely done Petco in Fontana!

My puppy is 7 months old. For 3,5 months we come here for nails trim,and every time we are asked for vaccinations.🤦🏼‍♀️ today was told that the rabies vaccine was expired back in March,2023.And we only did it in March first time..I came later with book of vaccination they did not like it and ask me to call to the clinic.Finally..turned me out because they were booked.However the nails trim can be done without appointment..Terrible service not gonna come back

They didn't have a big selection of puppies clothes, but customer service is great!!!

This is the first petco I have seen where the reptiles were actually kept decently, and they had such a wide variety compared to anything I've ever seen at another big chain pet store. They had Savannah monitor babies, Blue Tongue skink, and some more non typical for chain pet store lizards. Of course, there were the beardies, the Leo's, the cresties. They weren't just kept on that ugly green carpet stuff either. It was real soil, real sand/dirt, and aspen. They all looked healthy also. The fish displays were also very nice, and they had a decent variety that I'm not used to seeing. I definitely would consider them if you can't make it to a reptile or exotic pets only store. We only went for one thing, but the store was neat, clean, and the staff was friendly. Photos were bc we are thinking of getting that setup for shrimp.

Good atmosphere. Large variety of food and the animals look healthy. Employees are always helpful and knowledgeable. I’ve been shopping here for years

Clean and well stocked in a nice location. My go to place for my pet's needs.

Amazing employees, always offering amazing customer service. Gets lines down fast and organized store. Animals are well looked after and offer good deals

The costumer service was extremely kind. They know a lot about animals and help you make sure you’re giving them what they need. They have extensive knowledge of almost all the things you need for your pet to be happy and healthy. I got a beta fish there and they helped me buy everything to have him living healthy.

This is a busy store with all of the housing around it.I went there on Saturday afternoon and it was just bustling.I like the Tropical Fish area as I have them myself. One thing that Petco has is Saltwater Tropical Fish,which one of their competitors does not,so that sets them apart widely in that respect. If you are interested at all in setting up a Saltwater Tropical Fish,I highly encourage you to do so....IF YOU HAVE PREVIOUS EXPERIENCE WITH FRESHWATER TROPICAL FISH...which I do yearrrs back...with both Fresh and Saltwater.Alot of people think you need to have a 55 gallon aquarium for saltwater fish.That is not really true.What is true is, that the larger the aquarium is,the more slowly the water quality problems will happen as more water takes longer to pollute,as opposed to a small tank.However if you have had previous experience with freshwater fish,you understand alot of the same concepts as with saltwater. The big thing you need to learn is how to maintain/monitor the salinity of a saltwater aquarium,which is easily accomplished with HYDROMETER. A hydrometer measures salinity in the saltwater aquarium,which should be about 1.025. You purchase the saltwater mix in large bags around 20lbs and you mix the salt mix with fresh water in 5 gallon buckets to achieve the salinity of 1.025.Do not put in too much salt mix initially in the bucket ,or your salinity will be too high,and you may need to dump some out and add more fresh water,and the mix is a little costly which is one difference from freshwater fish.I have successfully had 10 gallon saltwater aquariums.I always use undergravel filters in all my aquariums,which alot of people dont prefer any more.So dont be afraid to try having saltwater fish.The little damsel fish are pretty cheap to start out with just to get your feet wet...with saltwater.

This location does not take care of their fish. All the tanks were dirty and filled with dead fish. Fish were eating other fish and looked like they haven't been fed in a week All their betas had scale disease. the first photo is hard to see but all the white spots are dead fish