Absolutely the worst customer service anywhere. The store is dirty and the checkout is insane. I waited 45 minutes today to check out and I was the 7th in-line. After I got to the counter the line had more than 20. People were leaving. The cashier was incompetent and just plain rude! She was purposely going slow and actually hollered to the customers waiting in line that she “could go slower if we wanted!” Someone hollered back “I don’t think so!!!” I know businesses are short handed but purposely being rude is uncalled for!

I decided to try to learn to sew, was considering taking a sewing class, and needed some things to get started on the used Janome 108 machine that I had picked up. Needed some of the sewing basics, like fabric pins, needles for the machine, a good pair of scissors, and spool pins for the machine. I was hoping for some expert insight for my newbie purchases. That was a mistake. I Went directly to sewing machine section, there was a female sales associate with her back turned towards the sales floor, deeply absorbed in some task near her register. She seemed peeved when I asked about item location. She never smiled once, never said “Wow good for you”, or any kind of pleasantry at all, when I told her I want to learn to sew. She didn’t walk me to items, just gave me sour-faced directions to their general location. I asked myself why the hell I was supporting a store that treats novice seamstresses with such disdain, and decided to abandon my cart holding roughly $100 in purchases in frustration with the way she was mistreating me. So unhelpful to a newbie. So unfriendly. Brick and mortar stores need to understand that in this day and age, the main reason people walk in is to find expert, helpful sales people who can offer insight and knowledge to customers. We come in for excellent customer service and attention. A store that lacks customer service has nothing to offer me that I can’t find on the internet, delivered to my door and often for less cost. No more Joann Fabrics for me. Also their bathroom was quite filthy.

It is so hot in this store. I needed to pick up fabric but there is no way I can think clearly when it's almost as hot indoors as it is outside. This has been going on for weeks!

This store certainly has everything available if you are a crafter, but I must say there seems to be a problem with staffing and/or managerial supervision. I found the product I wanted almost immediately, wanted to get in and out but stood in line for an hr to check out. I felt really bad for the “one” check out clerk. She was good considering the circumstances.

Great place, staff is friendly and trying to be helpful. The checkout process is the problem. Nearly every trip there involves long lines at the register. Prices and selection makes it worthwhile, but don't expect to dash in and out.

I feel I am being generous giving a 3. Joann has really gone down in terms of stock choices. It has been that way for a long time now.

Went there an hour before closing and Blanch was very kind and helpful right up to closing time, assisting me with figuring out my project.

Sales associates are pained to answer questions (such a bother). There was a fantastic sale going on- but in too many places a sign would advertise 40% off... as there were no price tags I could never determine 40% off what... and don't think to ask either. It's just too frustrating to shop there. Today I was shopping for some craft stuff I could have gotten at Michael's. ...and NEXT TIME ...I will

Wonderful cashier, her name is annie. So kind with a glowing personality. Thankyou for being such a wonderful person:)

Needs more price tags around, it gets too confusing with certain areas that lack the obvious price tag. I found myself giving up and walking away. Cool place though.

Worst customer service ever. Tried to approach several employees who were more interested in talking to each other than helping customers find items in their messy, disorganized store. I wound up walking out rather than wait in line to get information and then have to wait in line again to check out. I'll go to Michaels or order from Amazon before I ever set foot in a Joann store again.

Love this Joann’s my husband and I got into perler beads and this store sells the most selection of colors we see anywhere else and have bigger bags dedicated to single color refills we live 45 min away and drive the extra bit for this store the close one we have is really small compared to this one and that one never has anything we need for our crafts

Just meh selection. Michael’s has a WALL of washi tape, while Joann’s had maybe two patterns. You’d think they weren’t being sold anywhere anymore if you base that idea on the amount of washi tape inventory there is at the 192 Joann’s location.

I stopped in to grab a certain glue, i check a few different places but had to ask someone, he was friendly. At the time the store had a lot of empty shelves, not sure if it is from the supply chain or another reason. I'm not into crafts or fabric so most of it isn't interesting but the store just feels bland

Unfortunately every time I go to Jo-Ann's it just takes forever and it's not the employees fault. There's either long lines for cutting fabric and there's one employee behind the counter. And every time at the registers takes forever. And I feel like this is because coupons are on an app and a lot of people get confused by the coupons which I could be one of them and transactions take a long time.

Teeny baby mice eating strawberries is a cute idea for wind chimes! You just need to touch it up with paints yourself since it's a bit sloppy, but worth the effort in my book!

I always find what I need to create my crafts at Joanns.

This is basically the only store for sewing, knitting and other fabric related hobbies. There are art and craft stores nearby but they do not have the copious fabric selection as Jo-Ann fabric. I love their specialty fabrics, like blackout curtains and fabric for outdoors. They also have a large bead selection.. it's the biggest selection in the area except for some specialty feeds shops which tend to be expensive. I especially like the different types of snaps, buttons and clasps ..some I didn't even know were available. They have a huge basket and box, organization section and a big clearance section...In fact they have a couple along the walls of the back and sides of the store. Some other things, I like are the different sizes of magnets, mirrors, leather and wood working supplies. I have two complaints which are the staff really don't seem like they want to be there. They're not rude they're just very blah and don't seem to really care about anything that you're working on or give suggestions or ideas. Also, except for the fabric the store is expensive but they do have discounts through their app.

Went to Joanns on New Haven yesterday and it was such a mess. It was so disorganized. I could not find anything I needed. So, I had to make a second trip for supplies today and go to Michaels down on palm bay road where i found everything i needed and more. It was a totally different experience there. It was definitely worth the trip unlike Joanns.

Very friendly service, some fabrics were harder to find. Licensed fabrics were all together. From cotton to fleece

Someone knowledgeable in every department...and I always have questions and need to gain knowledge... Not to mention the coupons they offer. They help you use them accordingly at the register to "fit" the items you are purchasing.

Excellent selection of quality acrylic paints..