1/5 Mike F. 2 months ago on Google โข 115 reviews New
Worse
experience
I
have
ever
had
at
a
hotel.
I
made
the
booking
since
August
2023,
only
to
arrive
at
the
hotel
in
December
2023
and
be
told
that
the
room
is
not
available.
I
arrived
at
the
hotel
at
4pm
and
was
not
given
a
room
until
9pm....
waited
5
hours
to
be
checked
in.
At
9pm
when
I
was
taken
to
my
room,
the
Air
conditioning
was
not
working,
the
room
was
so
hot
and
extremely
unbearable.
No
towel
or
any
basic
bathroom
necessities
(i.e.
soap)
were
provided.
After
being
so
patient,
I
eventually
requested
my
refund
and
booked
a
different
hotel,
40min
away,
in
the
middle
of
the
night.
You
would
think
a
big-name
hotel
of
this
size
would
at
least
have
proper
scheduling
of
its
paying
customers
and
service
its
air
conditioning
systems.
In
the
extreme
heat
of
Daresalaam,
it's
disappointing
that
a
hotel
of
this
size
does
not
even
have
portable
air
conditioning
systems
as
a
backup
when
the
split
system
fails.
I
am
generally
a
positive
person;
however,
this
hotel
made
me
a
very,
very
unhappy
customer
๐.