1/5 W W. 2 years ago on Google
We
booked
the
hotel
through
booking.com.
For
some
reason,
the
system
showed
that
the
reservation
was
made
for
1
person
instead
of
2.
(which
we
didn’t
notice
before
arriving
at
the
hotel).
When
we
checked
in,
we
were
told
that
we
would
have
to
pay
$
500
per
day
plus
for
one
more
person.
It
was
like
$2500
for
us.
The
price
on
booking,
on
the
day
of
arrival,
showed
us
the
same
price
for
2
that
we
paid
for
1
person.
For
3
hours
we
were
held
at
the
reception,
having
phoned
several
times
with
booking,
they
agreed
with
us
and
contacted
the
hotel,
asked
them
to
change
the
number
of
guests
and
confirming
that
we
should
not
pay
anything
plus.
After,
we
had
all
the
time
with
the
Reception
Desk
Man
-
Simone.
Who
began
to
bargain
with
us
as
in
a
bazaar
and
not
in
a
5
star
hotel
and
offer
a
new
amount
each
time.
In
the
end
we
had
to
pay
+213$
per
day.
Simone
clearly
said
to
me
-
this
is
a
business
Madam
!
So
no,
it's
was
our
vacation!
The
customer
is
always
right!
I
work
by
myself
in
the
customer
service
industry
and
never
allow
myself
to
talk
like
that
and
drive
myself
so
arrogantly
with
my
clients!!!
Apparently
the
policy
of
this
hotel
is
that
the
client
is
wrong
and
we
do
not
value
our
clients.
As
a
result,
the
hotel
refused
to
cancel
our
booking
and
return
the
money
to
us
(although
booking
sent
them
such
a
request),
but
they
said
no!
Simone
strained
us
for
two
days
and
didn’t
let
us
rest
after
everything,
even
after
when
my
husband
agreed
with
his
offer…
Because
he
wanted
our
credit
card.
We
also
wrote
to
the
hotel,
where
we
asked
to
come
to
a
common
decision,
but
the
answer
was
that
if
we
don’t
like
their
resort,
we
can
leave
it.
I
just
now
read
a
review
of
a
client
of
this
hotel
(that
hotel
had
also
demanded
extra
money
from
her
booking
through
booking.com)
Strange
coincidence!
The
good
thing
about
this
hotel
is
the
good
Thai
massage.
Beautiful
villas
and
food.
Some
drinks
(even
cappuccino
come
with
extra
charge).
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